ABRA Auto Body & Glass

1840 Boston Ave, Longmont, CO 80501, USA

Address:	1840 Boston Ave, Longmont, CO 80501, USA
Phone:	+1 303-485-9412
Site:	abraauto.com
Rating:	2.9
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 17

Reviews 13

Jessie Kerstiens

This was the worst experience I have ever had with a body shop. First they didnt put my original center caps on the replacement wheels, they used the ones that were on the replacement wheels that were in worse condition than my originals. also they didnt balance the wheels causing a vibration. I had to return to get my original center caps and to get wheels balanced, now my car shakes worse than before they balanced them. Also they used old rusted struts to replace the damaged ones. Sean Gillette treated me as if I knew nothing about the car multiple times. first on the center caps not being the originals, even with photo evidence. then telling me that the wheels didnt need to be balanced telling me "I busted tiers for years, every once and a while you get a tire that doesnt need balanced" which may be true but i have NEVER seen 2 on one car at the same time. Not to mention telling me that replacement parts are hard to find for my car referring to the struts, when i can go to the local parts store and get all 4 with no hassle. He just came of as giving me a "know all, done all" attitude, and to me that is very poor customer service. I now have to find a way to replace the rusted out parts on my car and get the wheels re balanced. I will NEVER recommend This company to anyone I know, especially the Longmont location. the only reason why my car went to this place is because my insurance chose the shop for me.

Lindsay Gahn

We are selling our car, which had damage to the side mirror. We agreed with the buyer to fix the mirror before turning the car over to the new owner. We took it to Abra, which took two full days to fix a very small mirror part. When we went to get the car, the windshield was severely cracked. When we showed the manager, he claimed it wasnt his fault and refused to do anything. He claimed to not know how it happened and also not know how much it would cost them to fix it (they are Abra Auto Body & GLASS). He became defensive and argumentative with my husband and asked him to leave. But not before offering to lower the price of the damaged mirror. So its not their fault but theyre willing to buy us off? Im reviewing everywhere I can and calling the Better Business Bureau. We were supposed to sell this car today. We may lose this buyer because of this! I cannot believe there is no accountability for giving us back our car in worse shape than we gave it. Terrible experience! Avoid at all costs!!

nikolas harper

I was in a car accident going on two years ago and needed some quotes for the insurance company. My friend had a great experience with ABRA and said they were resonably priced, so they were the first place I went. Ive never been in an accident before, so I wasnt sure exactly what to expect. Well the receptionist there was EXTREMELY rude and couldnt care less about taking in anymore customers. She wouldnt help me, or get anyone to look at my car, the only she said was "we are 3 months out on service, youll have to make an appointment for February for anyone to even look at your car".... Needless to say, when anyone of my friends ,family, or acquaintances needs a body shop, I tellove them NEVER go to ABRA. The way that receptionist spoke to be was unforgivable. . .

Amanda Trammell

Very great experience! They got us in the next day after calling, they offered to come to us but we just live a few blocks away so we drove over there. The staff was very friendly and helpful. The price was fair and the installation was super fast (done in under an hour) compared to five hours we experienced before for window repairs. We had our passenger side window replaced. They even gave us a free can of glass cleaner. Glad we went with this company and definitely recommend it to others!

Heather Davy

It took them 3 times, which equaled 2 extra weeks to get my relatively minor bumper ding repair completed correctly. Each person I dealt with was clueless. When I finally accepted my car, there were still pieces that were not put back in correctly. They blamed the detailers and said it wasnt their responsibility to put them back in. (black cover pieces under the seat where the seats meet the floor at the mat area) HORRIBLE!! Do not waste your time and money.

Anonymous User

They had my car in and out of the shop for three months, they never test drove it before giving it back to me and more than once I drove away from the lot to have it break down less than a block away. They also gave my car back to me on empty- running on fumes! I had to have it sent to the dealership where I bought it to finally get it fixed three months later!! I would never recommend this body shop to even my worst enemy. Worst auto experience of my life.

Anonymous User

Dishonesty rules. I dont know if they have new management or what, but their customer service has fallen off the cliff. I had my truck repaired after a minor fender-bender and 4 months after I paid in full and picked up my truck, they came back and demanded another $400. Apparently they misread their own paperwork, and rather than support a good customer (this was my 4th vehicle repaired there) they would rather leave threatening voice mails.

Jess Kusbel

We brought my car in and it had pretty bad damage to the front of the car. They fully repaired it and had it back to me in 48 hours of me dropping it off. The price was exactly what they had anticipated when I got a quote a few months back. On top of all of this, they replaced 2 headlights and added some extra hardware, both for free. They did an excellent job and Im extremely satisfied with the overall experience.

Neil Gano

Made an appointment 6-Weeks ago for REPAIR. I show up this morning and they only had me down for an estimate. Who waits 6-Weeks for an estimate?! Very upset with the way this was handled, as I could have been on the schedule elsewhere and had my car in for repair already with another body shop. Poor customer service and poor communication on behalf of Abra Auto Body.

Jay Grover

Great experience! I had my hood replaced on my Pathfinder from hail damage while I was on vacation. John was great on keeping me up to date on the progress. They had a problem with the first hood, but reacted quickly, got a 2nd hood from the manufacturer, and still got it done in time for me to pick up when I got back in town. The hood looks great!!

Anonymous User

Top notch service while catering to my every need. They even delivered my car to me 45 minutes away! The manager (Lane I think) was willing to do anything and everything to make sure that I was completely satisfied. Mission accomplished! I will never go anywhere else!

Brian Oramas

Beware of this company is a joke ....... they dont take responsibility over damage coused by them , they fixed my car bumper but broke my seat the worst experience I have ever had would not do business with warning. .!!!!!!!!#!!

David Bingham

Abra is the best auto body repair and glass shop in town. They are professional and treat their customers with respect. They make the entire process so easy especially dealing with the insurance companys