Firestone Complete Auto Care

10501 S Parker Rd, Parker, CO 80134, USA

Address:	10501 S Parker Rd, Parker, CO 80134, USA
Phone:	+1 720-842-7528
Site:	firestonecompleteautocare.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 19

Reviews 6

dustin gerou

This used to be a good place to get tires for your car and have minor scheduled maintenance done on your car but not so much anymore. I would drop my fiances or my car off in the morning and have them back by mid-day and the only calls I would get before the car was done is if something was spotted that needed attention. Now my fiance and I are lucky to get a call when the cars are done (although they will call to give a sales pitch on none requested services) , lucky to get all the services done we requested, and constantly are getting sales pitches In the last eight months between my fiance & my cars they have forgot to change the oil twice, forgot to balance the tires once, rotated the tires wrong 4 times despite being asked to do it a specific way (fronts straight back and backs straight to the front is apparently how they think it should be done), told me they werent able to service the rear diff because the mechanic with the correct socket wasnt working the day the truck was in, told me they couldnt service the rear diff because they could not get the plugs out (I was able to get them out myself with a small ratchet and no effort), & forgot to align my truck after new struts were put on it..... these were all requested services. As for them trying to sell stuff thats not needed they tried selling my fiance breaks for her car despite them having been put on 5000 miles prior, tried to quote me $1000 to put new struts & shocks on my truck (did it myself with higher end parts for $400 in two hours in my parking lot with), tried to sell my fiance numerous services every time the car goes in, tried telling me I needed a new radiator cap when I had just changed it do to pressure being lost at the cap...and so on and so forth. I am not sure what the difference is between 3 years ago and now, but do yourself a favor and save a headache by paying the little bit extra and going to one of the several better options in Parker

Anonymous User

This place will rip you off if you let them... My girlfriend took my truck there for an oil change and she was informed that I needed a new transmission line at a cost of 750 to 1000 dollars. Thankfully she declined the work because that work as not needed. I have personally inspected the line as well as 3 other ASE certified mechanics and all four of us have not found a leak in the transmission line. They have also tried to sell my girlfriend a transmission flush and fluid change on her car that has less than 40,000 miles claiming that her fluid was burnt/ bad. Once again this turn out not to be true. This is my BUYER BEWARE FIrestone in Parker will try to sell something your car might not need. Those two examples are just the icing on the cake... But here is is the Cherry on top... My girlfriend received new rims and tires as a B-Day gift from her father which was nice because she now had her stock rims for her blizzacks/ winter tires... The bad part is now we live in a state where ice storms are very frequent and those idiots put the lug nuts on the car so tight that the locking lug adaptor broke while we were trying to change the tires to the winter tires. So now we need to pay the local tire shop for a new lug adaptor and the tire swap... In closing all I can say is go there for your standard oil change and tires but if there is anything else they claim is needed I would definitely get a second opinion

Sheldon Bowen

VERY DISAPPOINTED!!!! Scheduled my vehicle for an oil change. Was told it would take about 1 1/2 hrs...I was actually pleasantly surprised when it was "done" 15 min early. I got in the car and noticed the tire pressure light was on and the "next service" sticker hadnt been replaced. Went back in and got a new sticker and was told that the light would go off after I drive the car for a while (whatever, I had somewhere to be). As I was driving away, my hands got covered in grease from what was left on the steering wheel and then the LOW WASHER FLUID WARNING came on!!! Got home and popped the hood and the battery cover was laying next to the battery, coolant level was low, washer fluid was almost empty, and there was all kinds of oil pooled around the filter. Called them and was told that they had been really busy and the person who performed the service on my vehicle was new and still in-training. Customers should NOT be put at risk because people are in-training. Glad I wasnt having brake work done!!!!!

Michelle Duckworth

We had been going to Firestone for the past 8 years but I think we are done. The regular guys had always been helpful and honest (Maurice, Bill, Jason I think?) but now its new front desk people that are just not that honest. We have 4 vehicles and they will be losing out on quite a bit of business! The last time I was in I had my oil changed. I did not receive a call that it was done. I had asked them to check out a noise I have been having. They came up with the most asinine response I had ever heard of (a loose mud flap? Seriously?) which was totally condescending to a girl who knows her stuff. Unfortunately, I had to return the truck the next morning since there was oil actively leaking out onto my driveway when I started it up. I asked them what it was and they said they just needed to clean up a little leftover from the oil change. I felt like he was lying to me. I can handle truth and accountability, but lies I do not accept.

Jan Scharnell

I will never shop firestone again! 7 months ago, I spent $800 on tires for my sons truck, 5000 miles later one of the tires blew. My son after being stuck on the road changing the tire, took the tire back, and they told us that we needed to purchase some roadside insurance to get the tire replaced, this was never explained to us and never offered to us when we bought the tires...not only did we have to pay for a new tire, but at first they wanted us to pay $300 for just one tire when we originally paid $800 for all 4 (that was the total bill not only the tires too)...I called, the best he would do is me pay for 1/2 the tire, somehow that bill still came out to be $200...this place is a rip off, any other tire place would have replaced the tire, no questions asked, no money out of my pocket and without me having to call and argue with the guy...Never again Firestone, Never Again!

Zack Malabad

The staff was cool. The shop was clean. The work didnt take long. They took amazing care of my car and didnt try to upsell me on a million different things i didnt need. I had picked some tires online that fit my budget and they showed me a better option at the same pricepoint. They pointed out some cracks in my serpentine belt but knew i have the ability to take care of it and didnt push me into getting it done by them. All in all, i was very impressed and will absolutely be returning when i need tires again.