Firestone Complete Auto Care

4617 Centerplace Dr, Greeley, CO 80634, USA

Address:	4617 Centerplace Dr, Greeley, CO 80634, USA
Phone:	+1 970-539-9747
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 21

Reviews 4

Kari Cox

Save the heartache and steer clear of this business!!! I wish I could give it 0 stars. Our family will NEVER go here again! My teenage son took his car in to get a simple oil change a week ago and after he has driven it all this time we discovered yesterday that Firestone left the oil cap off!! Hot oil has sprayed throughout the engine compartment, the engine is almost void of oil, and the cars warning lights have lit up. The car will no longer drive. Sadly our son is working hard to pay for his car and is now left with no vehicle to get to those jobs! Initially when we approached Firestone, we worked with a gentleman who tried to make it right. He paid to tow the car in and told us he would clean it up, go through the engine compartment, run a diagnostic test and get things right. At the end of the day he called and told us they could not fix one of the problems and would be taking it to Mazda to get it taken care of the next day at their expense. When my husband called today to see if he could pick up the car, the manager answered and had no idea what had happened. He went through the paperwork and rudely told my husband the vehicle had sat outside all day and will not be touched. He said they will not be covering the last problem and felt they were not liable. In the conversation, the manager was demeaning, sarcastic, unwilling to listen and downright rude...even calling my husband a Mother "F"er!! He claimed the man who helped us yesterday had no right to do so. Really?! When checking on the vehicle tonight, the engine compartment still shows oil stains everywhere. We have no idea if anything has even been done. The manager is completely unwilling to do anything for us and said the only thing we can do is go through their insurance company and make a claim which can take weeks. He also said we cant move the vehicle until the insurance company looks at it. So now we are stuck without a vehicle and looking at $1000s in repair to a vehicle that was running great before the oil change. We are completely frustrated and bewildered at Firestones lack of customer service and inability to perform a simple oil change! Even though this is a disaster, at least the car didnt catch on fire as my son drove 20 minutes to work and back everyday!! Save yourself the heartache and steer clear of the business!!

D. M.

Hold on tight to your wallet!! Had a terrible experience, will not return. We made an appointment to get our brakes replaced (we had recently purchased this vehicle from a family member who is a mechanic, took excellent care of it and had all service records so we knew going in that the front brakes had recently been replaced, not even a year old but that we would be needing rear brake pads soon but that the rotors were fine). We show up at our appointment time which was 2:30pm and our vehicle was not taken back until 45 minutes later at 3:15pm. Strike number one – not respectful of our time and schedule. An HOUR later, the brakes haven’t been replaced and instead, we get presented with an estimate for $772 because they say that the brake pads and rotors on both the FRONT and rear need replacing (remember we have proof of the recent replacement of the front brakes).....are you kidding me??? Clearly, they were being dishonest and trying to sell us items we didnt need. Strike number two and that one was a deal breaker. So two hours of time completely wasted and we left still needing to get the rear brake pads replaced. The next day, we went to get a second opinion elsewhere and guess what – that shop was honest, told us that yes, they could see that the front brakes were recently done and they were fine and that all we needed was to have the rear brake pads replaced. I even gave them the opportunity to charge more if they had wanted to because I asked them if they were sure that the rotors were in good shape and I was told that everything looked and checked out great except for those rear brake pads. That shop had my truck in, done and I was on my way in 45 minutes for $140. I don’t like dishonesty and I feel like Firestone treated us as if we knew nothing about our vehicle and would just buy into whatever they told us and maybe that works on most people but not us. I feel bad for anyone that has been ripped off by this place. My advice, go elsewhere!!

Kevin gittner

I will never go back to this place. Do not trust these mechanics, please go anywhere else. I have been going to them for close to 2 years for regular oil changes, I drive alot and thus have to get an oil change almost every 30-40 days. I have been going to them and they have been doing a pretty simple job. This last time I went, I was told that they updated their computer systems and due to this my car requires a specialty oil. Keep in mind my car has never required specialty oil till this last time i walked in a few days ago. When I said that i just wanted a standard oil change the front desk guy said that he couldnt allow it to be done because it would void my warranty. WHAT WARRANTY?? my car is out of warranty. I then asked what the cost of this new specialty oil change would be he told me $51, are you nuts? ive never paid more than $25 and the standard oil changes have been completely fine every 3-4k miles. I asked him why, if im requesting a regular oil change why not just do what you have been doing and make me happy and he just snuffed me, like i dont know about cars. Sadly he doesnt know that i could change my own oil, i repair expensive things myself but an oil change isnt worth my time, id rather pay $24 to them. Finally I left and took it to Sears to get my oil changed, they had no issue doing a standard oil change. BUUUUUTTTTT when they got underneath my car they said my oil pan plug was stripped and they were afraid to take it off, well FIRESTONE was the only company that had been doing oil changes, so apparently they have been yanking on the oil pan plug. I bought a new plug at autozone and Sears replaced it for, no hassles, no fees, nothing. On top of all this, ever oil changed turned into a sales pitch about how everything needed to be fixed, I know how to maintain my car and I know what needs to be changed. The one time they said i needed a new air filter, funny thing is I had replaced it a month before.

Aimee Wilson

Firestones website brags about how good their customer service is. However the service I received inside the store today was absolutely terrible. I dont know the name of the guy who I checked in with whenever I walked in the store because he had a jacket on that covered his name. He was a guy probably in his late fifties or early sixties band was extremely rude to me. I had an appointment set for 1 oclock so I showed up right at 1 oclock and checked in I sat there and waited 40 minutes and finally asked when my car was going to get in. The guy said he thought they were working on it but I said no. I can see my car sitting in the parking lot still they havent even gotten to it yet. Two other customers walked in and were help immediately instead of them doing the service I set an appointment for. This man was extremely rude, had an attitude the entire time, and when I checked in and told him I had an appointment he side and asked "for what?" in the rudest tone imaginable. When I finally got sick of sitting there for 40 minutes past my appointment time with two young children I finally asked for my keys back so I could leave because I have other shops I can go to that arent going to be disrespectful and waste my time. It is embarrassing to firestones Mission and their claims about excellent customer service to have an employee like this working at this location. I would highly suggest going anywhere but Firestone. I can name several other auto shops that give ten times that are customer service than I received today. I have had an absolute horrible week between somebody t-boning my car and getting told I need to pay $4,000 for car repairs and still would never find it in myself to treat someone the way this man treated me.