Firestone Complete Auto Care

Address:	300 John St, Bridgeport, CT 06604, USA
Phone:	+1 203-212-5208
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–5PM Closed

Location

Photos 59

Reviews 9

Anonymous User

I have already submitted a complaint to the BBB in CT due to an issue with service I received at Firestone (300 John St in Bridgeport CT 06603).I had a flat tire driving to work. A tow truck replaced the flat with my donut and I went to Firestone to get the tire repaired. The car is a 2009 Camry, with less than 10,000 miles and the tow truck guy said the tire looked good and should be easily repaired but the rim was bent. I took it to Firestone and they said the tire could not be repaired and that I needed to purchase a brand new tire. I have no means of proving that it only needs to be repaired, so I had no choice to trust them. They did not replace the rim, just the tire. The car drove very poorly and I asked my boyfriend to take it back in (I think they took advantage of the fact that I was a woman). They re-balanced the tires and that was it. They refused to give him the old tire. He then took it to a friends trusted mechanic who said the reason it was driving poorly was because the rim was damaged and needed replacing. He replaced it and the car drove much better. I think they wanted to charge me for a new tire regardless, and knowing that I was a woman wouldnt know the difference. DONT GO TO THIS FIRESTONE. And ALWAYS get a second opinion.

Haley Rogers

I ran over a piece of metal on my way to work and immediately got a flat. I took my flat tire to this location because it was less than a mile away. I work in the tire industry and knew the tire was repairable upon inspecting it (there was no damage on or near the sidewall). I brought my tire in and told them it could be patched (I did not inform them that I work in the tire industry). A little while later, the location told me the tire could not be patched due to internal damage. Knowing this to be untrue, I took my tire to a local family owned tire dealer who repaired my tire, no questions asked. I am extremely disappointed in this location and I believe they may have told me that my tire couldnt be repaired because I am a female in my late 20s and they assumed I wouldnt know one way or the other (if it werent for the fact that I work in the tire industry Im sure I wouldnt have). I would advise everyone to be careful when bringing in tires that have no damage to the sidewall. If you think the tire can be repaired and this location tells you it cant, I recommend getting a second opinion.

Collean Toupin

Brought in an 03 Civic that was purchased several months before with a blown engine. I cannot describe the angst that we were going through trying to work with the dealer to fix the lemon they were willing to sell us. Our best decision was coming here and working with the team at Firestone. We explained the troubles we had been having (with both the car and the dealer), the limitations (our budget, obviously) and figured out a plan together. Mike, the mgr, counseled us on what each decision meant for the car long-term, and the impact it would have on our budget. When we were finally able to get the monies needed for the repair, the team was able to complete it within a week - meeting a last-minute deadline they (or i) did not anticipate. Thank you Mike, Pat, the lead-tech who came in on his day off and the rest of the team @ Firestone in Bridgeport for your service and compassion.

Angel Blackmon

Brought my car in because it was leaking transmission fluid, I get a call from the service manager asking if I had recently had a new radiator put in. I answered yes but what does that have to do with the leak, he said that they didnt find a leak anywhere and that it could be residual fluid and that I should take it back to whoever installed the radiator. Feeling brushed off because I didnt have Firestone install the radiator, I was looking underneath the car and saw a serious leak again, this time pure water, but Im crazy right? Could have spent more time finding the leak since I paid for the safety check, right? I will try once more with them and if no positive result, or if they try to convince me that I need a more expensive repair, I am taking my business elsewhere!!

Andrew Plotkin

I came to this Firestone a few times and had OK experiences. But the last time i went to have my car looked at, I went down there, they said they could not look at it today and i needed to make an appointment so i did. I came back the next day at 2:30 for my appointment, they told me they couldnt look at the car today. I told them i have a 2:30 appointment, where the guy behind the desk got annoyed. He went to the back and mumbled something to another guy and came back and told me i had to leave it for a few hours or wait. Its really going to take a few hours to look at my car? The biggest problem was the rude attitude. I will not be going back there again.

Zara Daki

I went to Firestone because I believed they were a reputable brand, and also as a female I tend to be an easy mark, I thought it would be different with firestone. Come to find out, they can screw you over the same as any other mechanic. Every time I send my car in, I have had to return because the job wasnt done right, or possibly not done. Considering the amount they charge, this is frustrating. Im unsure whether the problem is with this particular branch or maybe the Franchise as a whole. But if you have a choice, I wouldnt advise coming here, unless you are willing to come back again and again for the same thing.

Kurt Jetta

I have been very pleasantly surprised by this place. Front desk personnel are knowledgeable and professional, the work is always completed error-free and fairly quickly, the costs seem reasonable and the front desk associates always make me aware of deals or discounts on things Im already buying. MUCH better than deal with the overpriced car dealers that cant schedule you within 2 weeks. At this place, bring your car in early and they will get to it that day, usually that morning (assuming no major repairs are needed). I have work done on all my 3 cars here now.

Fat Frumos

This place conducts false advertisements and does not honor coupons. The promotional $14.95 battery installation was switched to $80+ by Brian at Firestone on 11/22/2013. This was very low as he knew we could not go anywhere with a dead battery. The overall conduct of this individual was unacceptable and offensive. Also they dont seem to charge batteries ahead of time and drive your car around for 30 minutes to charge from running engine. Stay away from this bite and switch place!

Anthony Abraham

Such a fitting name; If you want your car to turn into fire and stone, then this is the garage for you. Otherwise, take care of your car and spend your money elsewhere... It took them an hour to botch an oil change, giving me a fresh oil drip and spots in my driveway, which werent there prior to the service. The mechanic did not tighten the oil filter...smh Before this, I got my tires changed, only to get a flat on the same day, because they did not seal properly.