Extra Space Storage

215 Gold Star Hwy, Groton, CT 06340, USA

Address:	215 Gold Star Hwy, Groton, CT 06340, USA
Phone:	+1 860-448-6688
Site:	extraspace.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed

Location

Photos 33

Reviews 9

Lisa Jiang

Highly recommend!!!! Definitely will use it again!!!! It is my second time use extra space storage. Very clean, secure, and reasonable price storage facility . Kelsey and Ralph who work there both are really friendly and helpful. Rental lease is month-to-month and if you know you gonna need for curtain days but less than a month, storage can help you design your rental lease But ONLY ONCE!!!! For example, I rent storage month by month from Dec 1st. After few month, I come back from vacation and find new apartment. The new apartment is ready to move-in on April 15th. I called office let them know that Im moving out on April 15th. Instead of paying a whole month for April, they helped me rent for 15 days on April. So I saved half month rent which is very smart way to manage, also it is very convenience for customers. BUT they can Only help you doing this ONCE!! Unfortunately, my apartment manager called me few days ahead told me that the apartment can not ready on time, but it will be 100% ready by a following week. So I called Extra Space Storage told them this situation and I want to rent a another week after I used my ONLY ONCE chance for that 15 days. They told me I can not use twice, coz I already used once. BUT They didnt kicked me out immediately. Kelsey and Ralph tried their best to help me out. They gave me an extra week to move out without any charges. But I have to out by end of week, which I did!!! Im very appreciate!!!! So, CLEAN, SECURE, REASONABLE PRICE, AND EXCELLENT EMPLOYEES STORAGE FACILITY!!! What are you waiting for???!!!! Definitely Extra Space Storage!!!!!!!

Kristal Lis

I have a unit at this storage space and I have not had one complaint! The rates for unit are reasonable, it is a very clean facility as well as safe/secure. After a long day of organizing I was exhausted, the Manager Ralph could tell I was exhausted as well he offered me a ride on the cart to the front office as well as a bottle of water. He was very polite and easy going. As I entered the office I asked an employee named Suzanne about the bubblewrap they had for sale as I just ran out a few minutes earlier, she explained prices as well as the quality of the bubblewrap. She also suggested something called a glass protection kit which I am considering buying due to her great social skills and of course my needs for it. Well to sum up my novel lol ExtraSpace Storage in Groton is the best storage unit facility in the area and trust me I know have been to others in Groton and surrounding areas and have had problems with leaks, prices going up, and rude staff this facility has none of that crap. The BEST place to store your items in the AREA!

Alexandra Aldrich

Suzanne was great to deal with. She was alone the first time I came in. Somehow she managed to deal with me, who was planning a last minute out of state move within less than two weeks, another guy who had lost the info and keys to his unit, and didnt have his wallet, and two or three other customers all simultaneously. She was efficient, unruffled, and made each of us feel like we were the only person she planned on dealing with for the entire day. It was amazing. I went from bordering on hysterical when I arrived to having the correct size and type of storage unit rented near where all my stuff is headed in Massachusetts, as well as a game plan, supplies, and a renewed ability to breathe. Kudos to this company for having an excellent employee. I have since been back - she was again doing her thing - but there was other staff there helping take in a delivery. Id give every interaction, including the phone calls to the MA location an A+ so far. Thanks ESS!

Patrick Quinn

If you are looking at these reviews, you already know the stress moving can cause! I moved my family from North Carolina to Connecticut and needed to reduce my cost to the moving company. I chose to rent a U-Haul and take a load of things to Connecticut prior to my actual move date. Susans help was invaluable in this process. She answered all my questions on the phone as I researched storage facilities. She helped me sign a lease (locally) to lock in a lower payment rate that was advertised on the internet, and stayed late on my arrival date to show me to my storage unit, answer questions, and made sure I was comfortable with everything before she left for the day. This facility is safe, clean, and the staff are professional, yet are able to add the personnel touch to your moving experience. I would recommend them without hesitation to anyone needing a storage facility.

Chris Jelden

In the last couple years I lived in small spaces and moved around a lot in the southeastern CT area. On two separate occasions I chose to go with Extra Space Storage in Groton. The location was super convenient being that I worked in Groton and lived in the surrounding towns. Now that Ive gotten a house I no longer have a need for storage but I bet if I ever need storage space again these guys will be the first I call. Everyone I ever dealt with (whether in person when moving in and frequent visits to my stuff, on the phone when my credit card had changed and I forgot to update my information or when I called to close my account) was extremely pleasant and helpful. The place is clean, there are wagons in the indoor portion to help you move your items and I always felt like my stuff was safe and sound.

Tiffany mcdonald

Couldnt ask for a better deal and place, very clean great service and amazing atmosphere! Must use 5 stars gives it no Justice of how great this place is Suzanne was amazing she came out after hours and fixed/replaced our latch on our unit and to top it off she was on crutches with a full leg brace wow! She is a keeper and VERY polite! I will be recommending this place and services to everyone I know every chance I get and will be utilizing these services myself! Thanks again Suzanne you are AMAZING!!!!! ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆

Alyssa Meeter

I had a great experience with Extra Space Storage. Both Ralph and the girl that work there are both gems! So sweet and kind and make the process as easy as possible! The unit was for sure secure (gated with passcode personalized for you and locked) and was VERY clean. The grounds were well maintained and the inside of my unit and the office store were immaculate. If we need storing again in the future and if anyone I know in the area needs storing, my first call would be to Ralph!

David Baillargeon

I am the letter carrier for this storage facility and it is always clean and Ralf and Kelsy always greet me with a smile. Ralf takes pride in his work. the landscape is always well kept and the inside is immaculate. I have been to other storage facilities and even rented from some but none have been as well kept or had employees as nice and knowledgeable as this one. If I ever need to rent some space it will most definitely be here. David the Postman

Spencer Wilson

I was a customer of Extra Space Storage for 3 months. I came in once, dropped off my motorcycle and left. I came back to the Unit 3 months later and the owner REMEMBERED my name when I wanted to cancel the service. Thats truly customer service, these guys will bend over backwards to show you why they are the #1 storage facility in the area. If you want cheap, secure, and most importantly prompt service I HIGHLY recommend Extra Space Storage Groton, CT!