Gallagher Buick GMC

325 Columbus Blvd, New Britain, CT 06051, USA

Address:	325 Columbus Blvd, New Britain, CT 06051, USA
Phone:	+1 860-229-4881
Site:	gallagherautos.com
Rating:	4.4
Working:	8:30AM–7:30PM 8:30AM–7:30PM 8:30AM–7:30PM 8:30AM–7:30PM 8:30AM–5PM 8:30AM–5PM Closed

Location

Photos 100

Reviews 7

Richard Palmieri

Mr. Gallagher: I think customer feedback is one of the most important ways executives learn about how their organization is functioning. That is why I am writing this note. On Thursday 9/5 my wife and I, along with our Golden Retriever were passing through CT on our way from NH to our home in Philadelphia. Just after passing New Britain, CT on I84, our vehicle stalled. As I brought the vehicle to the side of the road my wife and I looked at each other and sighed, we didnt know what the problem was but we were very concerned our normal seven hour trip was going to take much longer. After AAA towed the car to your Dealership things started to improve immediately. We were met by Susan Joseph your Service Consultant and she did everything in her power to put us at ease. She organized a mechanic to immediately look at our vehicle in an effort to figure out the problem. When the problem was identified it was determined that a part had to be ordered, she then organized a loaner car and made sure our bags were transferred to the loaner so we could check in to the Residence Inn with our Dog. She had the mechanic prep our car on Thursday for the part installation so that we could continue our journey on Friday as soon as possible. Friday morning we had our car back at 11AM, the loaner return process was smooth and hassle free. Your staff took what could have been a very anxiety producing situation for us and handled it very well. In fact all of the staff we met were very friendly and helpful. We wanted you to know about our experience, you have a great staff. Best, Richard P. Palmieri

Danny P

Ive been going to Gallagher for over a year for different services. My car has a small dent on the driver side. Its been there since July of 2015. But when I picked my vehicle up this time. My paper work said driver side had dent before service. I wondered why as long as my dent been there and as many times they serviced my truck why they never documented the dent before. So when I check my truck, its a new dent next to my old dent. That let me know that theyre just like any other shop. If they make a mistake, they cover their butts. I suspected that they made a mistake on my vehicle before. But Gary from service rudely screamed at me and said that there is no way his mechanics can make a mistake. This is probably the last strike for me. Gengras Chevrolet said theyll give me a deal on service if I switch to them. Im happy theres other GMC shops around. If they dont reach out to me with an answer for their cover up. Im going elsewhere. I spend more money going to dealers thinking they would fix anything that they have broken. Why should I pay extra for parts and services when they just going to cover up their mistakes like a struggling small shop. Charging people all that money for service when theyre doing the same quality as a small shop but are more expensive. I dont respect that.

Lisa Brien

Mike, I just wanted to take a moment to thank you and your dealership for your amazing customer service. A few years ago I bought a Buick Verano from you and Al Misiorski was my salesman. Your staff in your amazing service department along with Al treated me very well and went to any lengths to please me. I just wanted you to know I do recognize the exceptional way your dealership along with GM treats their customers. I know it is a over a year or more later but I wanted to take the time to thank you, Al and your service department and GM in general for treating their customers as valued individuals. When you treat your customers like that in a perfect situation or one that is less than ideal for both parties it is always remembered and highly valued. I wish you and your dealership and your staff a happy and prosperous new year! I dont know if it has resulted in any sales but anyone I know who in interested in buying/leasing a GM product, I always refer them your way. Thank you so much.

Tikeyah Whittle

The staff at this location are extremely uninformed about their own products/services. Upon speaking to the parts and service department both over the phone and in person, I received confirmation that a new key could be cut and and programmed for my car ( they insisted that the key would need to be programmed as well and that it could be done at the New Britain location). They attempted to charge me $119 for programming, as well as 25 for a key code and 50 for a key. After going through the trouble of having my car towed to the location, I went back in person only for the staff to tell me that they could not perform the service because they do not have the equipment. Afterwards, I contacted Valenti Cadillac, which I highly recommend, for the same service. They told me that the key for my car DID NOT have to be programmed, saving me $119 and that they could simply cut a key for me for 40 dollars. Terrible experience, I will never contact Gallagher Buick for anything!

Anonymous User

I came in to look at the car and dealt with what I felt were non-educated and arrogant. Now they are the closest dealer for me and they have the same new cars as other dealers but I couldnt bring my self to purchase here. I went to another Buick dealer near by (Im not going to name the dealer here to be fair) and dealt with salesman that I felt wanted to EARN my business. Im not sure if it was just becuase they are a dealer that only sells new Buicks not buick/gmc, or just becuase they have been around for twice as long. I had then brought my car in for service to Gallagher because of convienence and thought my service was just as bad as the sales. The service department at the other dealer has proved to be my favorite service staff to date. I hate to do this to a business in this ecnomy but i felt it only fair to other consumers to let them know my honest opinion.

Deb Mirante

About 6 months ago I bought an GMC SUV from Gallagher. I have been treated so wonderful during the purchase and services that I highly recommend them. They never make me feel that my questions are inconvenient to them. They take the time to make sure Im happy when I leave. Ron Belanger was my salesman. Such a nice person. Respectful. All of the service men I have dealt with have also treated me with respect. The women have also been great to work with in the service area when I was checking out. As well as the gentleman who finished the sale. Unfortunately I cant remember his name but he was again so nice. When you buy your car there the sale is not the end of the service that they give you. They truly want you to be happy with everything. Sincerely Deb Mirante

Cheryl Parrish

I had an outstanding experience with this dealership. I live in Tampa, FL but my parents live in CT. My dad is almost 80 and I needed to negotiate a lease deal on a new 2014 Buick Lacrosse from 1200 miles away. I was fortunate enough to get connected with Domenic Costello, who made the ENTIRE process not only easy, clear and stress-free, but actually very enjoyable! From the beginning and all the way through the process, he was highly professional and thorough. He answered all of my (many!) questions patiently. My father never stepped foot onto the dealership lot until the day he took delivery of his new car, at which point Domenic totally impressed him and made him feel like a king. Thank you, Domenic and Gallagher Buick! I couldnt recommend you more highly!