AAA Plumbing, LLC

711 N Mountain Rd, Newington, CT 06111, USA

Address:	711 N Mountain Rd, Newington, CT 06111, USA
Phone:	+1 860-953-1620
Site:	aaaplumbing.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 9

Reviews 8

Patrick Britton

My wife and I purchased a home this past summer with the original water heater (circa 1961) still in place, so we were expecting an unexpected expense within the first couple of years to replace it. Long story short, the water heater gave out this week and we ended up choosing AAA Plumbing for the replacement - very happy we did. AAA Plumbing provided very timely, affordable, professional services. The long version below... I discovered we had no hot water shortly after waking up at 6:30am. My wife looked online for plumbers and called AAA Plumbing around 7:15am, we had an appointment scheduled by 7:30am, and the technician Jacob arrived at our house by 8:30am. My old water heater was electric, and I was looking to replace it with gas. Jacob took a thorough look at the setup in my house, laid out some options (keeping electric, switch over to gas, combined heater/boiler system) and the cost estimate for each. Jacob was very knowledgeable of local energy efficiency programs/funds in the area that subsidize heating systems - hence he presented the combined heater/boiler option. My old water heater was 120 gallon tank with stone insulation. I had previously considered an 80 gallon tank for the eventual replacement. Assessing my specific needs (showers, baths, appliances, etc.), Jacob identified that a less costly 50 gallon tank would be more than sufficient for the home. I appreciated that Jacob wasnt trying to upsell me on additional tank capacity when it wasnt necessary. After signing a work agreement around 9am, Jacob returned with his team (Russ and Dylan) by 2pm that same afternoon and completed the install before 5pm. The team was very respectful throughout the whole install process - taking the time to answer any questions I had about the install, heater components, and energy efficiency settings. Jacob even fielded other questions I had about my furnace and attic insulation - he shed light on yet another energy efficiency program that provides homeowners with a home energy audit through the contractor EcoSmart for only ~$130. I already scheduled that appointment. Going above and beyond the work agreement, Jacob offered to come back the following weekend to help me haul away the old heater when I mentioned that I was new to the area and didnt know anyone that could help. Additionally, AAA Plumbing generously offered me a military discount to honor my past service in the armed forces. Given that Jacob was himself a veteran, I got the sense that AAA Plumbing respects and values not only the military service of their customers, but of their employees as well. Overall, I walked away from the experience not only getting a quick and professional install of a new heater - and the right one for my home - but also feeling more informed about my water heater, furnace, their components and even energy efficiency programs in the area. Jacob, Russ, and Dylan transformed what could have easily been a bad day into a great one. AAA Plumbing (and hopefully Jacob) will be my first choice for any future plumbing needs. Thanks, gents!

jenduv

Our plumbing backed up at 10:30 PM. I called and they sent someone right away. They diagnosed and fixed the problem that night and returned the next day to repair the underground pipe outside. The guys were courteous and professional and we are pleased with the job they did.

Marie Francis

Charge 120 for the visit even if no diagnostic or service is provided. Were not able to diagnose why my water heater had an error. Were not familiar enough with the mechanics or equipment to even provide routine service and clean the flame sensor.

Mz Mel

I had a great experience with AAA Plumbing. I needed two different service calls and i was on a tight time line for an inspection, Jacob, Jeff and Russ worked wit me to get everything resolved quickly and professionally. Highly Recommend!!!!

Jack Reid

AAA - Was thankful for their prompt response to a household in need. The service-member that came out communicated necessary repairs effectively, was professional on site and completed a quality installation. Number saved for future use.

james weech

Took day off and they cancelled made an new appt. for two days later took day off again no one showed up I called and they cancelled again with a different excuse. They do good work but are unreliable wont use them again

Refurnish CT

Extremely impressed with the quality of service. Our heat went out and we called AAA. They came out right away to fix it. Very professional and I will definately use them again!!

Devon Champagne

Great experience with this company. Dan and his crew are very knowledgeable and are able to get the job done. I would highly recommend them for any job!