European Auto Center Repair
| Address: | 539 West Ave, Norwalk, CT 06850, USA |
| Phone: | +1 203-852-0500 |
| Site: | europeanautocenterrepair.com |
| Rating: | 4.8 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed |
Location
Photos 3
Reviews 10
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Srini Venkat
Went there to service my car BMW 325i 2006 on 01/03/2017 for issues with coolant. BMW dealer quoted high for the repair and hence took to this shop. They diagnosed and suggested to change the radiator, top hose. Halo lamp on the passenger side was blown out which I initially denied to replace as the cost was high. Later agreed to change that as well as the owner called and said that I just need to pay only for the bulb and don’t have to pay labor as they already have removed all the parts for radiator replacement and can change the lamp. After the service, I see condensation in the same headlight. Additionally, new error “Adaptive head light failure” is also showing for the same light. When I went back to ask about this, Owner argued for some time that it might not have caused due to their repairs but later said that he will check. After the car was taken inside, One of the Mechanic was very rude and without even checking anything he said that I was there to get something for free and asked to get out of the shop and drove my car out of the workshop and did not even looked into my car. I did mention about the condensation soon I got the car after the service and the same Mechanic did mention that he did not see any condensation when he changed the halo lamp inside the workshop and must have happened after the service when it was parked outside in rain. But the car has always been parked outside and is never under any cover for years now and even the night before (01/02/2017) the service, it was in rain all night long and it was raining when I left the car at their workshop and there was never a condensation. Interestingly, another Mechanic said that I told him that I took the car to BMW dealer for the head light, which I am pretty sure I never said that, which they think the problem must have always been there !!. If the condensation was always there, why did the other Mechanic said that he did not see any condensation when he changed the halo lamp!!!. Surprisingly, from the maintenance log, Only thing I have ever done at this workshop is changing the headlights, once on 04/22/2013, second time on 11/17/2015 and 3rd time now on 01/03/2017. So, if they claim someone else might have damaged this while working on the headlights, then it must be only them as they are the only ones who have worked on the headlights ever!. Something clearly went wrong during the service and they are not ready to accept it. I would have been okay if they have acknowledged that something might have gone wrong while service but instead, they have been very rude. I will be pursuing this legally and let’s see what happens. Although, it is nice to get this done at these kind of shops to save some money. But with this experience, it is better to shell out little bit more and get it done at the dealer. That way, any issues like this, you can always hold dealer responsible and they should fix it if they have messed it up.
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Alan R
Incredible place. Amazingly honest, fair, fairly priced. I now send all of my friends and co-workers there, which I would not do, if I did not trust them as much. I once brought in my BMW for a head gasket repair. They redid it several times in the same day, taking hours, because they kept detecting a micro-leak (which others would have not even thought to look for, let alone notice). Finally, after 3 redos, they realized there was a micro-crack in the gasket. They used a different gasket, apologized for the long time it took, and still charged considerably less than anyone else did for this repair in the past. They also helped me discover on a Lexus that the dealers assessment of an exhaust situation was wrong (the dealer wanted a $3,000 repair done), showing what was actually going on. Once you find a repair place like this, you dont go elsewhere.
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Garrison Manne
Ive been going to European Auto Center for a couple years now. The owner Mr. Keal and his employees are incredibly knowledgeable and dependable when it comes to repairs. Theyre extensive experience is bar none...and not just European models, but any automobiles for that matter. Unfortunately Ive been around quite a few repair shops over the years...European Auto Center is the only place I feel at complete ease. Knowing i can leave my cars in the hands of automobile professionals, that you can trust is a rare thing these days. Regardless if its something minor like an oil change...tune up...ect. or at times something major like a complete transmission overhaul these are the guys!
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Stanlin Alexander
Just had my VW CC serviced for its 40k mile routine maintenance and I am very happy. I called around the area and Joe offered me the best price and also he sounded professional and knew exactly what needed to be done. These guys dont try to sell you something you dont need. I dropped the car off in the morning and they had it ready at the time they said they would. Saved over $600 on this service by going to European Auto Center. They also use genuine VW stuff or better. I will be back in the future if I need anything else
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Anonymous User
Ive been a loyal customer for over 10 years. Always treat their customers with respect and honesty. Often have done quick diagnostics and adjustments at no charge. They always give you the truth and options. And always save you money over the dealer. And no one knows Saabs like Keal! Keal, Joe and Chris are great mechanics and treat their customers well. Theyll have my business as long as Im driving. I tell everyone I know..."Go see Keal!"
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Leslie Fanning
I have been bringing my car (Mitsubishi Lancer) here for years. The workmanship is second to none....They do a fantastic job and they are the most HONEST mechanics I have ever dealt with. If there is nothing wrong with your car they will tell you there is nothing wrong with your car and not charge you a cent.......I would recommend them to anyone......They are the BEST.........Their Service is Tremendous..........
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Anonymous User
Top notch AND honest. I have used them for 7 or 8 years for Saab and BMW and they still have the same guys there. They are always willing to discuss options I can take on repairing cars. I am constantly told I do NOT have to do things to my car. This includes many time BMW has made recommendations. If they cannot do something they will send you to BMW but that has only happened once in all my times using them
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Marianne Wilson
Some one needs to update these reviews and I guess thats me. You could not ask for more reliable or more honest people. They have serviced my car since I bought it, and I couldnt be happier. Have given me advice on what to do and what not to do. I have NEVER been inconvenienced in any way. These are people you can trust!
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dmschiff
Keal and his guys are amazing -- honest, knowledgeable, friendly. Been bringing the familys cars to them for almost 20 years, and recommending European Auto to anyone who will listen -- never been disappointed. I agree completely with everything said in the other five-star reviews.
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Anonymous User
Keal, Chris and Joe are pleasure to work with. They give you options when possible and discuss the pros and cons. I personally do a lot on my cars but when I cant they have my business because of their honesty and reliability. I cant say enough about their work.
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