Toyota of Stamford

Reviews 3

RA

Ram T

Be careful.They try to trick you. First day,salesman talked to me and provided some numbers for lease. I said I would think over it and get back. Next day, he called. I said I would take the deal if he could lower the lease payment by $25. He said he would check with his manager and put me on hold. After 5 minutes, he came back on line and said its deal and asked me to come over. I repeatedly asked twice if everything would be same as discussed except the lowered price. He said again and again yes. I went to the dealership within an hour. From his desk he showed me the car outside and said "there is the car waiting". Surprise! or shock!. That was not the same car I test drove previous evening. I pointed out. He said that car was gone and only this was available!. This was the person that confirmed on the phone twice that everything would be as agreed on the previous day!. He sent me to the finance guy just next to him in a cabin. Finance guy made me sit few minutes in front of him and struggled (at least appeared to be) with the numbers, computer and printer and finally placed a long sheet of printed paper in front of me. This sheet had so many numbers. He tried to rush through by quickly pointing at couple of numbers and mumbling few things about those numbers. He asked me to sign at the bottom. I asked for the sheet into my hand, looked through the numbers carefully and pointed at some numbers and told him that they were different / higher than what was agreed by the salesperson. He got furious. "We can never make a deal with that kind of numbers". I said, "Dont yell at me!...Ask your salesperson!". He called the sales person and both went out asking me to wait. After few minutes, he came back and said "No, I can only give you this deal, take it or leave it!". I said "fine I leave it!". I walked off. Here are few words of advice. Of course, with every dealer you deal with: 1. Do not give your details at the beginning, like drivers license etc. Just discuss about the requirements that you have. 2. Ask for all the negotiated details in writing from the sales person. I am almost positive they would refuse to give in writing. Then at least you start writing on a paper every single discount / waiver he agreed to give. 3. THIS IS THE MOST IMPORTANT. Stop the fiance guy from rushing you with the papers. Ask him about every number that you see in conflict with the jotted down details from the salesperson. 4. Lot of times the finance guy says, "Dont worry about that!. I will take care of it. You will only pay what was discussed". THIS IS THE BIGGEST TRAP YOU WOULD FALL INTO!. DONT AGREE!. Either the numbers should match with the verbal details, or the worst case, he should make note around each number as "Waived" and sign that. Otherwise, you would soon be left with bad taste in the mouth and bitterness in your mind that you were easily taken for a ride. 5. AGAIN, DONT AGREE TO ANY VERBAL ASSURANCES. DONT SIGN THE PAPERS UNTIL ALL THE NUMBERS ARE MATCHING WITH THE VERBAL AGREEMENT WITH THE SALES GUY OR AT LEAST THE FINANCE GUY MAKES THE WRITTEN RIDERS LIKE "WAIVED" OR "DISCOUNTED" etc, AND SIGNS AT EACH MISMATCHING NUMBER. As I walked out, I could hear another sales person apologizing to another customer for incorrect numbers printed in the documents!... What do you think?...All these are genuine mistakes?!!

R

R KANCERII

First, Id like to say this is not my first review regarding Toyota of Stamford. After having numerous suboptimal experiences with the Service Department I have to say, today was a change. I arrived for my periodical oil change for my 2016 Highlander XLE. While checking in, the attendant (I forgot her name) advised me that my oil change was not covered under "Toyota Care" and that I would have to pay and that ONLY the tire rotation was necessary. She attempted to explain by showing me her computer screen but it wasnt even clearly explained in the documents she showed me. I asked for a Manager and James Bacon responded. Jamie also tried to explain to me how Toyota Care works but again, it wasnt clearly stated in what they had to use. Jamie invited me to his office where we talked about the issue and past issues Ive had with the Seevice Department. I explained to Jamie that I usually waive the complimentary inspection and that if I dont get my oil changed at Toyota, I go to Oil Star down the road. I had explained to Jamie in detail, the negative experiences I had and he was very receptive. He listened to the complaints and the ideas I had that could prevent similar mishaps happening with other customers. I appreciated Jamie taking time out of his schedule to sit down and listen to my concerns. I believe that Jamie has opened my mind to Toyota of Stamfords Service Department evolving from what I perceived it to be, which was "not good". He also is working on assisting me with getting a cup divider that went missing after a Service appointment change a few months ago. Today, Jamie showed excellent leadership and the desire to "make things right" by actively listening and owning problems that began likely before he was the Manager. Toyota of Stamford could only get better with leaders like Jamie. I am a customer that usually grades Toyota of Stamford Service Dept. with one star. The only reason Im not giving 5 is because I would like this level of customer service to be consistent and then I will give as many stars and as many good reviews as possible. Thank you all! Great Job Jamie!!! P.S. "please dont forget to contact me about that cup divider". Youre the best!!! Respectively Submitted, Richard Kancyr

TO

Tony Quach

I walked in there today with every intention of driving a CPO or new Tacoma off the lot. I looked outside and waited for a sales rep to come out. He came out and I asked him where the new Tacomas were at and he pointed me towards the end of the lot. We walked over only to realize there were no new Takomas on the lot. They were kept off site. After an awkward moment of silence, we suggested us taking a look at the 8 CPO Tacomas they had in front of the lot. So we finally took the CPO for a test drive, we learned that the salesman knew nothing about the car and all his questions had to be answered when we got back to the dealership, we also got his sad life story on how he ended up at the dealership a week ago. I was interested to see some numbers and he left and returned with the sticker price. (I came to the dealership because they usually have room to move with CPOs and they want to move cars) When i told them i would not pay sticker and needed a better number, he left to speak with his manager and came back with him. This 25 year old, told me he was unwilling to budge, and did it with the cockiest attitude. He came off the price a couple hundred. I then inquired about a new Tacoma, he answered for the price and made no attempt to sell me on any additional information, no brochures or offers for test drive. I mentioned that my family has been buying from this dealership for years and he questioned when, where i answered "their last 4 camerys", his answer was that they sell so many cars he wouldnt remember (nice job showing customer service). At this point, i knew it was going no where, and that they didnt care. So i left with not even a good bye from them. Long story short, I went to Chevrolet of Fairfield and drove off with a new 2015 Colorado, I could not be happier and am glad that i was treated so bad at Toyota, because I would have never ended up in the truck i really wanted. Thank you Toyota of Stamford! Go see Steve at Fairfield Chevrolet

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