Firestone Complete Auto Care

1197 Barnum Ave, Stratford, CT 06614, USA

Address:	1197 Barnum Ave, Stratford, CT 06614, USA
Phone:	+1 203-916-6303
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 17

Reviews 22

Robert Giuliani

Well, they take appointments but they do not seem to understand how to keep appointments. If they tell you that Friday at 3pm is good and you agree, what does that mean to most people? You arrive about 5 minutes early. You walk in. They service advisor greets you and you proceed to articulate that you had called two days prior and spoke to xxxxx and you have a 3pm appointment for a basic oil change, tire rotation. The service advisor questions you if the appointment was entered into the computer. Any rational person would hope so. The service advisor looked it up and there is was on the screen. I was told my vehicle would be pulled in in about 15 to 20 minutes. Reasonable. The TV in the waiting area had Divorce Court. Not my choice but so be it. At 4:05 pm my vehicle was still outside . At 4:10 pm it was brought inside. OK I guess 15 to 20 minutes really means 30 to 60 minutes. At 4:30 pm I was told its all done. I asked if eveything included the rotation was done. I was told yes. I again asked and added on " its only been 20 minutes in the bay", is it 100% done? Yes, Im told. What do you think?

Katie Soriano

I want to talk about my experience here at firestone. I was coming from Boston and I got a flat and I when to "Town Fair Tires" tire because it was around the corner where I got my flat. Those people there wasnt helpful at all super nasty they didnt care how stress I was at the situation. Then I started to look in google and found this place FireStone it was 5 mins away John C was super sweet and waited in till I got there even though they where about to close. The whole staff are very nice and helpful. Even Tremaine White was super nice we where starving he offer us coffee and gave us the address of dinners around. I just want to thank the whole staff of FireStone Complete Auto Care for being so considerate and helpful to there customer cooperate please take notes with your wonderful staff. ❤️❤️❤️❤️

Marie Hooke

Once again...not a bit of disappointment with the service at this Firestone location. I gotta tell ya...Im a woman and Im fussy about my car...its my baby. I dont trust it to many people, but I have yet to be let down by these guys. And the manager, Pawel, is so courteous and knowledgeable and always makes sure I am totally happy with the service EVERY time I go in with a repair. I drive 35 minutes to get to this location and until my opinion changes otherwise I will be a customer. Thank you guys...so far youre the best!!!!

Mr. Jade

Dropped my wife car off early Saturday morning, to replace wheel studs & change over winter wheels to summer tires/wheels, & change the oil. They called a few hrs later told me how much it would cost, & what it needed. I told them I was okay w/ price, they said they would call when they were done. Seven hrs later they called me, said it was done, & that I could pick it up wherever Im ready. Very happy with everything.

Herma Pastore

I made an appointment to get an oil change for 9am. I was standing in front of two workers, who took notice of me. 10 mins later, still standing there, one worker goes to get himself a cup of coffee, while juggling his grapefuit( cant make this up). Completely ignoring the fact that Im standing there. The other one chatting it up with another worker. The level of unprofessionalism was crazy. I finally left.

David Clark

Made an appointment a week earlier for an oil change, showed up1/2 got early to drop the car off. 3 hours later I had to call to find out if the car was ready and was told it will be the next car in. An hour later I just showed up and still not had been touched. I just got the keys and left, I was told " they dont know what happened" really? Last time I visit this place.

Olena Stasyuk

Dropped off the car for snow tire change over to summer tire. All wheels were flat below 20psi. Didnt even bother to check before handing over the keys. Doors were closed at 5:30pm even though its supposed to be open until 7pm.

Mur Young

The only place to go for great car service.They explain everything and prices are pretty good. I believe they get it right the FIRST time

Tajan Marshall

My cars been here for a day and i still cant get the tires changed. Wish i stuck with town fair tires! Horrible service lost my keys.

Sam Small

Came in at 6:25 pm Tuesday needed a tire had a spare on they stated umm I dont think well have time to do it before we close at 7 pm

Anthony Feliciano

Ryan and joe have been very helpful to me and my family for the past 2 years. Fast service and always knowledgeable staff.

Yan Chen

Slow service and pricey, taking 2~3 hours for a oil change and then recommend a list of pricey service.

Michael Schmidt

Go for second opinion before spending your money on services they suggest you need.