Hansen Auto Body & Automotive

1788 Barnum Ave, Stratford, CT 06614, USA

Address:	1788 Barnum Ave, Stratford, CT 06614, USA
Phone:	+1 203-380-0200
Site:	hansenab.com
Rating:	3.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 1

Reviews 18

Kurt Andersen-Vie

Extremely RUDE - Stay Away!!! Based on reviews, I called Brian at Hansen Auto Body for quote. He seemed normal enough on the phone so I made an appointment to meet with him. At the appointed time, I arrived and noticed that there did not appear to be available parking in the front of his building, so I drove around and parked in the back. I saw a door labeled,"Entrance" and I entered. I immediately heard a voice yelling very loudly and berating me for parking in the back of the building and entering through the back door. This went on for a while with him continuing to yell out from beneath the car he was working on. To this moment I have not met him face to face. I have never been treated so unbelievably rudely by an organization that relies on customer service for its livelihood. I am sure he would say it was a safety issue - which would seem to indicate that he needs to post a warning on the back door telling people not to enter. Stay away from this place - you will not be treated well! His positive reviews must have been written by friends and family.

Mark Pastor

I have been a client of Hansen Auto Body and Automotive for years. I take very good care of my vehicles and Brian Hansen is the only person, I believe, in that field, who gets it! So many of these other shops, your car is just another hunk of metal. I care a lot, not only about the work being done but how my vehicle is treated and Brain and his people are tops. Every time I have called him he has pretty much taken over and has even been my voice to the insurance company to get the desired parts. He understands a great job and not just a good job. I would trust him with any work to be done on my vehicles. I have referred people to him and they have thanked me repeatedly for the anti-stress dealings with Brian and Hansens Auto Body & Automotive.

Douglas Sutherland

Ive been taking my cars to Hansen Auto Body for approximately 8 years now. Hansen put my 2006 Ford Escape back together after I hit a deer when the car was only a couple of months old. It looked brand new again when they got done. Brian and his team at this family run business are a pleasure to deal with. I use them now for both mechanical as well as body work and they have always exceeded my expectations. They do the job right for a reasonable price and I have never seen them recommend work that was not necessary. I am quite frankly shocked at the few negative reviews on Google. Their comments do NOT reflect the Brian Hansen I know. Turn your auto work over to Hansen Auto Body and give yourself some piece of mind!

Anonymous User

Brian the owner/repair guy has no respect for his customers. He was swearing at me over the phone, yelling and then also hung up the phone 3 times. I had to go in person to figure out what he was doing with my car. He told me he couldnt return the bumper he ordered for me, even though he purchases parts from Keystone Automotive in Milford, CT. I went in to Keystone and they told me they could return the part for full price. He is a cheat, loves to scam customers, and then tells his customers that he doesnt want them to ever come back to him ever again. Worst service ever, I would never suggest anyone to go to him.

Brianna Rose

I cant even put into words how RUDE and disrespectful Brian was to us today. After viewing his commercials, we thought, wow he seems like such a nice guy, and he is local, lets give him some business. DONT BE FOOLED!! Brian was rude, yelling and extremely nasty. We went in looking for a price on a job and he cut us off and said "not interested- collision pays way better." He was so rude that we thought perhaps he was joking and he just got nastier from there. Dont waste your time going here. Such a terrible experience. Reading reviews now and it seems like this is a common issue that people face with him.

Christopher Brady

Fortunately not a huge amount of experience with collision/repair shops but this one was great. Brian updated me almost daily on what was going on with our Jeep and when it would most likely be finished. Time to completion in my estimation was fast, 3 days. When I was finally able to pick up the car, Brian was patient with my delays, schedule and the snowstorm, it looked like new. He also cleaned our vehicle inside and out. Also to note, he did handle all insurance issues making the repair seamless and easy. Thanks Brian, Chris

Stacey Severn

Brian and his team are professional and courteous. Ive had both body work and auto repairs done at this shop. Attention to detail is meticulous, pricing is always fair, and when doing auto repairs, they dont jump to conclusions. Its never, "you need a new X," which is a common thing at many places. Brian is an expert diagnostician. He finds the actual problem and fixes whats needed. Hansens body work is excellent, and his crew works quickly and very cleanly.

Williams Shvonne

Went to get a quote for my 12 year old SUV and was told its $40 to provide a quote for anything over 10 years old. However, I was told if you get the work done by them they credit the $40 to you. I didnt get the quote since Schocks offers free quotes but I will say the owner was friendly to me. Fortunately didnt have a bad experience like some others.

Yolanda Edwards

Hansen Auto Body is a wonderful and Brian is excellent. He is very meticulous and is always willing to go the extra mile. He knows that everyone works hard for their money and it shows when he works on your car. His prices are fair and his customer service is top notch!!! :)

Anonymous User

Brian, the owner, is a great guy and great to work with. Hes knowledgeable and very friendly. Their prices are competitive, the work is always top-knots, and their service is stellar. Theyve worked on my car a few times, and I never want to deal with any other auto body shop.

Zachary Erickson

Brian was rude and unwilling to assist with some very basic questions. It seemed like he wanted to do everything not to be helpful and ultimately not get the business. I called a local competitor and asked the same questions and got very responsive answers and a lot of help.

Cara Sue

Brian always communicates well with the repair process and has very reasonable prices! I would recommend him to anyone!

Trudie Goss

Brian did repairs on my vehicle and I am very happy with the results.

Matt Migiano

Professional and courteous! They are an autoshop that you can trust!

Justin Ingram

Called and spoke with Brian, he was extremely rude and disrespectful

Damian Miskow

My car got fixed very well and owner was very nice and funny.

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