The Edge Fitness Clubs Trumbull

41 Monroe Turnpike, Trumbull, CT 06611, USA

Address:	41 Monroe Turnpike, Trumbull, CT 06611, USA
Phone:	+1 203-880-5525
Site:	theedgefitnessclubs.com
Rating:	4.5
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–9PM 7AM–6PM 7AM–5PM

Location

Photos 37

Reviews 4

jay hall

Customer service is the Trumbull gym is very poor. They are more interested in chit chatting with each other and selling memberships than servicing their existing customers. I didnt know I needed to bring my daughters passport to bring a her as a guest. She is almost 16 so she doesnt have id but they would be happy to sell her a membership. Even if she was 16 doesnt mean she would have a license? Duh???She is a high school athlete that doesnt need a gym membership but that was the only way she was going to get in as thats all they care about. We have been to the Shelton gym multiple times and no problem to bring a guest in. Me and my older daughter who both had memberships that I pay for talked my younger daughter into coming with us which frankly was a miracle. The manager in Trumbull could care less that I drove 30 minutes round trip to get to his gym so that me and my daughters could go to yoga together. Not only did he ruin a fun family morning that I rarely get with my daughters but he wasted my time and all he did was back up his employee by quoting their policy. Truth is we could have just walked in and they never monitor the front door as they are too busy selling memberships and chit chatting but I was trailing my daughters as i had to get my yoga mat out of the trunk. Its obvious the caliber of the employees is low and the # one goal is revenue and selling memberships and personal training. Low payroll, lots of memberships and personal training equals poor customer service. I have paid for multiple memberships for many years and will likely cancel all my memberships and go somewhere else as my number one Pet peeve is poor service. Good luck sueing me over $40 bucks a month. If you are going to have this kind of policy apply it consistently and make exceptions when its obvious you are going to really upset a customer. I actually offered to sign any waiver he wanted and he still said no. And I get no workout. Its a shame u have such a nice facility and dont know how to treat customers. Note to management I am going to post this on every social media site possible. Teach your employees how to pay attention to customers. I know thats a foreign concept to you but maybe if you hired a manger based on their brain power vs the size of their muscles or how much revenue they create, you could teach them?

Collin McCarthy

I have been a member of the trumbull edge since it opened. When it first opened I went like 2 times in the first three months it was open. Then when I found out about the training program I started to go more regularly. Now Ive had 5 trainers since I started training about three years ago. Your probably thinking either Im a bad person trainers dont want me, or they are all bad trainers I keep leaving. Your wrong on both accounts. I stayed with my first trainer until she left the club to accept another job offer, second one left in the military, third one took a higher position in the club and left training, the fourth one moved out of state, and then I met Rob Kaminski. When Rob first started at the club, I didnt know him and was scared to start training with him. That was a big mistake. I waisted at least 3 months with a former trainer that moved and thats the biggest regret i have with the gym. When I first met Rob I was scared he would be like the rest of them. But he wasnt. With his skills and experience in nutrition, and diet, he has helped me understand why what I eat is good or bad for me. Previous trainers would just say what to eat and said its good for you and thats it. Rob explains why certain foods are better than others and how they effect your body. Also, Rob has educated me on how different exercises work different parts of the body. He pushes me beyond what I thought my limits are in means of weight, but has really made me realize, it does not matter the weight amount, what matters is the form. Form is most important and must be mastered before increasing weight. Previous trainer before Rob, would start me on really high weight and tell me ill get better form the higher the weight. He also left me 4 workouts. And we did the same 4 workouts all the time, never changed workouts just added more weight. That got OLD QUICKLY.With Rob, we NEVER repeat the exact same workout. Rob is not only an amazing trainer, does awesome with his body building, but is also an awesome friend to help myself along with anyone else that he sees needs help better themselves. Rob is the best trainer Ive had at the gym

Gabe Freitas

Please be aware of what youre signing yourself into when you join. I had initially joined this gym around February earlier this year. I was not told that I was on a 24 month "contract" & that if I wanted to cancel, I would need to provide proof as to why I want to cancel. Such as residence change, no longer employed, etc etc. I enjoyed working out here when I still lived in Easton, I really did. But when I moved to Missouri for college, which is 5 freaking states away, cancelling my memberships was one of the first things that I did, obviously. I was told from someone at the gym that I needed to call a different number, which was abc financial, and Im already confused at this point because I had no idea who they were or how they were associated with my membership at the gym. So I call, try to cancel, & am told by a representative that I would need to provide proof such as a new address or school transcript or something else proving that I moved. It may not seem that complicated & Im sorry, but this is a normal gym that you pay $20 a month for. What irritates me the most was that I had moved early for school, so I had no proof of anything for me to send them. Regardless if I did, no one should have to "provide proof" as to why they want to cancel their membership. I used to be a member for equinox for less than a year, a luxury gym I payed $170 a month for less than a year, I was never told I was on any kind of "contract", was able to cancel that right away and have never had THIS much trouble with trying to cancel any other gym membership. This place makes it seem like youre signing a contract for a gym thats owned by the federal government, its pathetic in all honesty, Im really not amused with this hassle that theyre making me go through right now so unless you plan on being here for the next 24 months, go elsewhere or make sure you have proper documents. Its now been 3 months since I left this place & they have already robbed me of $60. Might as well just cancel my card that they have on file & open a new one.

Erica Goldson

Staff is sub-par. I lost my smartwatch and called a few hours later. They had it, and the staff member said he would put it in the register so no one would touch it and that I could come the next day to pick it up. The next day, the same staff member was there but not the watch. The guys said they would ask the GM (Dave) if the registers had been switched around or something, but when I went a few days later to talk to the GM, he said he never heard anything about it. He also pretended to be willing to help by saying hed talk to the staff member who placed it in the register, and what do you know, I ask the staff member a few days later if the GM had talked to him, and he said no. Yes, I know they are not responsible for any lost or stolen merchandise. Clearly, theyre not even responsible enough to do what they say they will do. I wouldve preferred that they just be honest and tell me theres nothing that they can do rather than lead me on and give me hope. Sad. The fact that someone steals a smartwatch out of the register makes me question what else they are stealing out of the register. Trumbull - get your staff in check! I go to Fairfield now until my membership ends in June. Then its off to a place with better customer relations!