Chevrolet Of Dover

Reviews 5

CA

Carrye Abrams

If your looking for a vehicle keep riding past this place me and my husband have purchased several vehicles and have never had a issue until we decided to buy one here on 8/5 in early September the vehicle started having issues so we took it to get looked at and no one knew the answer so they did a quick fix and the issue wasnt resolved so being that they had no idea we suggested that we would like another vehicle they acted like that wouldnt be a issue told us they would help us and that we thought they were doing they did nothing but lie they first told us a car that we were interested in was being detailed at another location lies so they told us to wait and they would give us a call we had to call them back they then said car had been sold at auction but had just told us it was in the middle of being detailed so then another car was discussed called back and said they were working with banks on approval lies they had never even run info they kept giving us the run around they are out to get your money and give u a bad vehicle they are full of lies and the people in charge have a I dont care attitude and teach their sales reps to lie if your looking for a nice Chevy please I repeat please look else where bunch of scam artist and the technicians arent knowledgeable Update : 9/23/2016 found out the motor was bad sold my husband a vehicle with a bad motor that would eventually just lock and stop working no wonder they couldnt figure out what was wrong with it they didnt want to put out the money to fix it shame on Chevy of Dover

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jamilah clymer

I will never take my car back to Townsend Chevrolet again. I should have learned my lesson a long time ago when I brought my car in for a problem they claimed they fixed, but didnt. Took my car to pep boys who told me what needed to be done to my car was still under warranty, and to have them fix it before my warranty runs out because they most likely were just waiting for my warranty to expire to then have me pay out of pocket. Fast forward to February 2017. Took my car to valvoline for my routine car maintenance, they explained that I may have a leak and to take it to dealership. As much as I didnt want to take it to Townsend I did. They ran dye through my car and discovered a small leak and problem with oil switch and changed oil filter. Now here I am May 2017 and I get a message on my dashboard oil pressure low stop engine. I immediately called services and explained how I just brought my vehicle in for oil leak which they claimed was fix, but obviously not!! The lady on the phone was not too kind and told me that if its not related to the original problem I am responsible to pay again! No thank you im taking my car elsewhere! Updated: I got my car looked over by another mechanic, who basically told me chevy just took the easy way out of fixing my car, and didnt fix the real issue that I originally brought it in for. Thank god that I found someone who is trustworthy and is fixing my car the CORRECT WAY and NOT OVERCHARGING ME FOR THEIR CRAPPY WORK. I will be reporting this business to the BBB.

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SA

Samantha Giavia

There are few Chevrolet Dealers in Dover mainly 2 and Willis has the worst service department of them all. Thats when I started to take my car to Townsend Bros. Basic stuff like oil change etc. Is fine, when you have a real issue that needs to be looked at theyll rip you off. I talked to the service manager about an issue I had with my car that they supposedly "fixed" 3 days after the fact and he just told me "sorry" and hung up on me when I called them about it. Then when I went to see him in person the guy that worked on my car lied and told the manager my vehicle was okay after a test drive when it had severe problems. I ended up having a local shop fix it instead and it works great again. Aside from the Service dept. My time with the Sales Dept. hasnt been so great. I had a sales rep lie to me about a car I was looking at by telling me it was sold and another vehicle I was looking at was sold when none of them were sold. I guess he was trying to lean me into a quick sale buy showing me the vehicles he thought were within my budget or were discounted to get a quicksale out of me. Pretty shady and it didnt give me confidence in this place at all. 9-10 years ago they were great to get your car fixed and parts was excellent. Today its just another dealership like the rest. Just try not to get taken advantage of if you bring or buy your car here.

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CL

Clinton Gray

Overall, a disappointing experience. I was very upfront and honest about what I was willing to spend and my maximum budget when I came in- under 10,000. I wasnt expecting something fancy or new. The sales guy didnt seem interested at all in even showing me the used cars they had, until he found out Im military- his eyes lit up with dollar signs and suddenly the "its gonna be tough to find something in that range" became a "oh, we can work something out, youre military!" I know I may have a serious case of baby face, but Im not stupid. Just because Im military doesnt mean my budget suddenly changes. Then came the high pressure sales tactics. They didnt show me anything under twice my budget, and finally when the sales manager came to see what he could do and I had to repeat for the umpteenth time "under 10,000", he gives me a blank stare and parrots off some prepared spiel about a "great deal" they have for me, which was way above my budget. I eventually had to just walk away, because it was getting so incredibly ridiculous. The sales guy even tried telling me he was in the Air Force reserves to try and persuade me to spend more than I had. Thanks Chevrolet of Dover, youve made a lifelong Chevy lover and owner a Honda fan.

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SlimDaFox

Im been a chevrolet lover ever since my first car but now Im starting to look away. Thanksgiving of 2016, my car broke down. Engine light flashing as well as stability and traction lights flashing like a pinball machine. I get my car towed to dover chevrolet. It takes them a while to find that my car is under warranty to fix. Thank goodness because I wouldnt have been able to afford the repairs. They fix my engine after a week and when I pick up my car, the check engine light comes on again the following day. Now to spend another couple days without a car while they fix that. Then I pick up my car again and the same thing happens. Car was finally fixed (or so I thought) until last night. Coming home and all of a sudden, the same thing is happening. Lights, engine noise and I didnt even make it all the way through the oil change cycle. Im very upset about my car or Chevrolet of Dover. I feel screwed out of having my car to go to work.

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