Address: | 18839 Biscayne Blvd a, Aventura, FL 33180, USA |
Phone: | +1 305-400-0544 |
Rating: | 4.8 |
Working: | 5AM–9:30PM 5AM–9:30PM 5AM–9:30PM 5AM–9:30PM 5AM–7PM 7AM–1PM 8AM–1PM |
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Samuel Bringas
Lately we (the customers) have been experiencing overcrowding of the class. Not too long ago they told me that we would be around 30 people in class. As you might already know, by adding more people to class, decreases the amount of cardio time and diminish the effectiveness of the workout. I think it’s needless to say that more than 25 people (better say 24) is unacceptable as when we sign in the OTF, one of the selling points is that the classes are small and even more, you state so in your webpage that each class holds from “(10-25) people” I do understand that the more people you get in class, the better for the trainer as they get paid more and so do you (the management). again, either you add more machines or open new classes but more than 24 is unacceptable. - My next complain has to do with something which truthfully seems like a breach of contract. When I signed in I was told that I could buy a strap for an additional amount of money but there is really no need to do so as you provide clean straps every time. To my surprise, not too long ago I was told I had to buy a strap as the studio was not offering any more straps for daily use. The way I see it, you guys made hundreds of customers purchase a $20+ dollar item when we were told we would never have to do it. - One of the main ideas (for what I understand) of the OTF concept is to be able to track your fitness by monitoring your heart rate throughout the whole training session. Very often we encounter scenarios where names only start appearing on the screen after 5 to 10 minutes after the start of the workout and I know for a fact that the monitoring start from that point onwards (one employee told me that even though the names don’t appear right away, the system was monitoring. This could not be further from the truth). For what I see, you need to have more employees to cope with the workload. - My last complain will be about the maintenance of the machines. Lately I have encountered several treadmills that are faulty. In one session I stepped in two machines that the inclination function was not working and one that the speed function was faulty. Also some rowers’ display are broken. All of these complains mentioned above are not only seen by myself as I have heard the same from many customers. Unfortunately they are not so outspoken as me. as I can not continue to be a member in these conditions. I think your studio is to be considered as a novelty and exclusive service and it should run as such.
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Caroline Fernandez
First of all, call, dont email, if you need something. They arent the most responsive via email. I tried out OTF because your first class is free. It was not my favorite workout, but I didnt hate it. For my class, we spent the first half hour on the treadmill. You have the option to walk, jog or run. Since I just came off a half marathon the day before, I decided to power walk. I would have preferred to not do treadmill workouts in a group setting, but I had to try it out. Then we moved to the rowers. I rowed in college, so I am very particular about rowing style. I didnt appreciate how they just wanted you to get to X amount of meters at a certain pace rather than have correct form. We then did free weights and TRX. OTF shows heart rates on monitors, so you can always check to see how youre doing, BUT there is not really guidance on how to stay in the orange zone. I wish the coaches gave you a better understanding of what that is, especially if you are new. I ended up staying mostly in the red zone because I didnt know how not to, and I usually go all out in workouts. The instructor I had was really positive and great, so I dont want to say I didnt like her, I just think OTF needs to really work with first timers to get the most out of their workout.
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Pablo Molina
Its is an awesome workout. I did it for the first time 2 days ago and was a completely new experience for me.Id like to recommend this workout to fitness lovers... Its is AMAZING!!!
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Carol Giambri
Great front welcoming customer service experience, coaches are fabulous and a wonderful studio to use when visiting relative. Clean place. A great experience!!! Love it there!!
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Leo Santibanez
The workouts are awesome, trainers are great and staff are very friendly. By far my favorite place to workout, highly recommend!!
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Monica Alzuru
Best workout ever classes are excellent is like having a personal trainer everyday Monica Amos
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Lissy Col
Challenging and the workout always changes. Experienced instructors who understand fitness.
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Wanda W.
Thanks for making my holiday workout a great one during my visit to the Miami area.
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Angela Ramakis
This is the environment for challenge to thrive. Put in work.
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Raluca 305
What a wonderful workout and team! Love going there!!
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Monica Sam
Best workout Ive ever had! Its addicting!