Firestone Complete Auto Care

1003 Cape Coral Pkwy E, Cape Coral, FL 33904, USA

Address:	1003 Cape Coral Pkwy E, Cape Coral, FL 33904, USA
Phone:	+1 239-205-2021
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 19

Reviews 4

Nick Stewart

RATHER THAN WRITING A TRADITIONAL REVIEW, I WILL BE COPYING & PASTING A LETTER I WROTE TO THIS PARTICULAR FIRESTONE. On 7/29/2015, my 81 year old grandmother visited your store for a problem she was having with her windshield wipers. In addition to the windshield wiper issue, an employee tested her battery, and measured the tread on her tires. According to your own testing results, the battery needed to be replaced because it was only testing at 5 cranking amps. Furthermore, you suggested (4) new tires because the tread on them was less than it should be. My grandmother called me from the store and asked me for advice at which time I told her to leave the store as soon as possible, when the windshield wiper issue was addressed and take it to another mechanical, and she did. She ended up taking her car to Goodyear in Cape Coral, where they tested the battery. The test results indicated the battery was actually showing in excess of 540 cranking amps, and was in perfect condition. Additionally, they measured the tread on her tires and found them to have enough tread to safely drive them for another 10,000 miles. For an elderly woman, 10,000 miles equates to upwards of 3-5 years. I contacted your store on 7/29/2015, at 6:00PM, and asked for a manager at which time I was told by Beth that a manager would not be in until the next day. I began to question her about the test results showing 5 cranking amps, and asked her how it was possible to start the car and drive to Firestone in the first place if the battery was, for all intents and purposes; completely dead. She informed me that it was not uncommon for a battery to be dead, and still start the car, because the car would use the alternator. I am personally not a mechanic, but am fairly confident that it would be impossible to start a car using the alternator, if the alternator is not moving in the first place. I asked her how many times she repeated the test given the obviously erroneous test results and she said they only test it once. After doing a few quick online searches, it seems as though this particular Firestone has very consistent past of charging people for parts and services that they did not require in the first place. I’m not sure if you are aware of the terrible reviews this particular Firestone has, so in an effort to expedite addressing the plainly obvious issues, I copied & pasted several reviews from Google & Yelp onto the following pages and made the font nice and large so you could hang them inside your establishment to serve as a reminder for your employees to not charge people for parts or services they do not require, especially, when it comes to helpless 81 year widowed women that live on a fixed income, that only brought her car to you because her recently deceased husband “always went there”. Just in case you need the results of the other test conducted at Goodyear, I will be mailing, faxing, and emailing these results as soon as I can copy them. I will also be mailing you two copies of this letter to be sure you have ample copies to hang in frequently visited areas. In addition to mailing this letter to you, I will be mailing this letter to the surrounding Firestone businesses just in case your apparent issues are systemic. I wrote a pretty scathing review on 7/29 in response to my grandmothers visit to this Firestone. Immediately the next morning the manager of this store, Tom, called me to apologize for my grandmothers visit. Tom was genuinely apologetic and he explained that he had just taken over this store less than a year ago and was has been making several significant improvements. Tom personally handled everything to do with my Grandmothers car. Although I wont give any specifics on what he did to make it right because I wouldnt want to give anyone any ideas on what to expect when theyre unhappy, but I will say what he did was EXTREMELY generous and will not be forgotten. If you go to this store and something doesent seem right, please ask for Tom. His intentions are very honest, and he is a very fair person.

Barry Benjamin

This Firestone pretty much sucks. Ive gone there out of convenience because I live so close but, this was the last time. I had them do an oil change and, after I got home I realized that they left one bolt out of the shroud that covers the bottom of the engine bay. Additionally they always try to upsell random bullshit that is hard to challenge so, most people probably go along with it. They told me they did some hi-tech test of my fuel system and it should be flushed due to carbon build up...yea ok whatever. And of course they told me I need two rear tires which are worn more than the fronts but the manager was arrogant enough to start closing the sale on a pair of Primewells before I could even pay for the damn oil change. He then told me how I need to rotate the tires so that it doesnt happen. The car is a 370Z with diff size front and rears and cant be rotated front to back. He gave me the "deer in the headlights look". About a year ago I had them put rear tires on and when I picked up the car there were greasy hand prints all over my rims, when I complained they made the mech that did the tire change go out and clean them. He did a shitty job and I got a shitty look and had to clean them properly myself. Having said all this there was a manager named Chris who ran the place right and if I need anything from Firestone , I go to the one in Ft Myers on 41 where he is now either he or Jaime at that location will treat people right.

Joseph Kibitlewski

Oh dear …where Oh where to start??? We have to go back a little over a year. My spouse has a 2004 Blazer…64K miles…4 door. ..4WD. My spouse is currently on home Hospice care for the last year or so. I do not trust her to drive over 3 or 4 miles in her weak condition. So, she doesn’t drive essentially. Her A/C went out. Warm air only…I brought it to my Firestone dealer whom I have been doing business with for over a decade I should think. Both our cars were serviced by them. This all started on 5/29/14 $ 917.73. This carried through 7/14/17 After 13 visits…total now $ 3670.52 ! total miles 2214 !!!! This last bill was for $ 497.21 on 7/14/17 However..Firestone reported the mileage on their invoice at 89,000 miles !!! The vehicle still sits in the driveway and I would be pleased to show anyone the actual mileage. It is NOT at 89K but rather only…and still, at 64K. I would usually go out and start her vehicle every so often. It was at those times that I discovered the A/C was out…again …and … again! Anyone see anything wrong with this?? Ya think? If it fails again this time ...could they blame it on the horoscope? This is just MHO

Anonymous User

I simply needed two tires installed that I purchased online. I called the store to find out the price and was told $19.99 per tire, no hidden fees. When I got there, the price suddenly went up to $29.99 per tire, which included some fees as well as new valve stems. When I came to pick up my vehicle, the price suddenly went up to $39.99 per tire b/c they were “an inch larger than they originally thought.” I ended up paying double the amount I was originally told it would cost, and I later discovered that they never even replaced the valve stems they insisted I needed. Not that $80 is a ton of money, but I didn’t appreciate being treated that way. They made an extra $40 off me, but have lost any future business I would’ve given them!