The UPS Store

2021 N Atlantic Ave, Cocoa Beach, FL 32931, USA

Address:	2021 N Atlantic Ave, Cocoa Beach, FL 32931, USA
Phone:	+1 321-799-3030
Site:	theupsstorelocal.com
Rating:	3.2
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–3PM Closed

Location

Photos 7

Reviews 13

Bill Schiesz

I travel throughout central Florida for business and have used a large variety of UPS Stores FAX, copy and shipping services over the past 11 years. With most stores the service is friendly, efficient, and priced reasonably. I stopped at this location on April 24th about 440pm to FAX 14 pages to our firms Toll Free Fax line and then ship some documents via a pre-paid and printed UPS overnight envelope. I was told, at least I learned before the fax was sent, I would be charged LONG DISTANCE for the fax. I did asked the person working about the fee. I emphasized that this was a TOLL FREE number. Was told it was not a local number. Also learned the store charges a $10 pick up fee. I took my documents and faxed hem at a different location and shipped with no additional fee. I will never visit this store again. I have only had this experience at one other location in Memphs, TN. I never went back to that location either.

Deborah Wright

I have lived in Brevard since 1979, I live in Cocoa Beach, we have 6 daughters, raised kids here from K thru 12 th grade, Bob and Kelly are two of the kindest people in our community. They are incredibly hard workers and have always gone above and beyond to assist me in any way possible. Kelly has many times juggled my infant and toddler on her hips entertaining them as I tried to fill out forms, address things, make copies, etc. She has even fed them snacks from her office as they got older last couple years, and cookies and lemonade for the kids is very generous. We long time locals know a great business in town from the average, and these two are a class A operation! I would trust them with not only my business but even my children. I go there every time I can to avoid the post office fiasco. I cannot recommend their business highly enough to others. Thank you Bob and Kelly for the awesome treatment over the years.

Anonymous User

Despite UPSs policy about release packages even to someone who is not the addressee (with government issued id and tracking numbers) and despite the fact that my fiance and I have the same shipping address, and his name was in the delivery instructions, and he had all SEVEN tracking numbers they would not release them. In fact they decided the best course of action was to curse us out (once I got there and before I got there) and make judgements and making rude comments about my character because I was living with my fiance before marriage. All while my fiance was standing right in front of them and I was taking packages out to the car. I would not even treat people I didnt like the way they treated me. Because they are privately owned I have no recourse through UPS and they have directed me to Mail Boxes Etc.

ronniedude

Not only were the owners very frank and short with me, they refused to print me a receipt or proof of acceptance after I asked for one. They told me "Oh, we dont do receipts here... We dont even have the equipment." This is unacceptable, sending and receiving packages is a dance of liability. When I brought my prepaid outgoing package (The value of the shipped item was +$200), they had me place it in a pile with about 10 other packages and didnt even scan the item. What if the package was stolen or damaged before they scanned it into their system? I would be held liable if that happened, and thats not okay. I have lodged a complaint with UPS-Store Corporate and they said theyll be contacting this location to reevaluate their package acceptance policies.

Luke Grogan

Bob and Kelly are always helpful and go above and beyond. I can understand how people may think they can be gruff, but they run a small business and can get frazzled by the constant requests to bend rules and such. Having used them for five years, they have a strict set of rules they have to follow as franchisees and they work very hard to get the job done as quickly, correctly, and efficiently as possible. They have been as flexible as they possibly can and have gone above and beyond what other similar franchises have been willing to do. They consistently help and make my life easier as I travel and have to conduct local business back home. Thanks a million!

Kristy Davis

Very very rude. I would suggest going somewhere else. My boyfriend got a mailbox here to receive packages. I sent something there with my name on it, and they kept in in the back for 4days and finally my boyfriend asked where it was. The guy told him that he couldnt receive packages without his name on it. So my boyfriend told him I would be in to put my name on the mailbox. I went on today with the key and he refused to give me My package! Not to mention the guy was EXTREMELY rude. I think its illegal to hold someones mail and not stand it back....What a joke! We will be going elsewhere, and I will never use them again.

Teresita Adler

Just had very important document notarized by Nathan. He noticed that I had been advised to notarize the document incorrectly. He not only saved me time but money as the document would have been returned after mailing. Ernie is always extremely professional and a pleasure to interact with. Sincerely, Terry Adler

Spinelli Debbie

I am new to Cocoa Beach, and both Bob and Kelly were amazing--not only with the service they provide, but also directing me around town as to where I could find the additional sources I needed to complete my task. Their friendliness, warmth and assistance were much appreciated by this new girl in town. : )

Handy Man

My name is Mike with Handyman Network. Everytime I enter this UPS Store they are very friendly. Bob has always been extra helpful when I ask any questions about mailing packages. I highly recommend them if you need to send a package anywhere. Thanks Again.

Tina S

Friendly staff. Able to ship my packages with ease. Yet they were unable to print something for me that I had on a hard drive... I thought this was a simple UPS Store task. Never any line.

david martinez

Had a fast friendly experience here. Bob was helping me. I was in and out in a matter of 10 minutes. I spent more time filling out my form than he did boxing up my items.

Danielle Anderson

How do I get in touch with this Bob or Kelly because I need to file a complaint!

LINDA VEIGA

Horrible, horrible customer service. Find somewhere else to do business.