Tires Plus

5524 S Flamingo Rd, Cooper City, FL 33330, USA

Address:	5524 S Flamingo Rd, Cooper City, FL 33330, USA
Phone:	+1 954-514-9855
Site:	local.tiresplus.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM 9AM–4PM

Location

Photos 17

Reviews 5

Alfred Zeiler

I’ve been using Tires Plus for many years, so when I moved to Cooper City, I thought I would try the one close to my house. Sadly, this store and probably Tires Plus in general, will likely never get my business again and I will share my experience with neighbors and at my HOA meetings. We brought in my fiancé’s daughter’s “new” car (2004 Hyundai) for an alignment hoping that it might fix a front end vibration, but mostly because it had been sitting for a couple of years. I got a call from the actual mechanic, not the service/desk guy. Being a gear head and former mechanic myself, I appreciated talking to someone who actually understood cars. He said the front brakes, which were rusted and partially frozen, were probably the cause of the vibration and that we should wait on doing the alignment. Although I appreciated the honesty and agreed with what he said (because it made sense), the quote to replace the front calipers, rotors and brake pads was outrageous; around $730. And the brake fluid flush (i.e. brake bleeding) that is necessary after replacing calipers, was an additional $50-$60. I ended up buying all the parts for just over $300 and doing the job myself. I bled all the brake lines, but for some reason the brakes were still “spongy” (i.e. brake pedal going almost to the floor). Being a former mechanic (30 years ago), I know that a spongy brake pedal is caused by air in the brake lines. I figured I must not have bled the brake lines correctly and that it would be a good idea to have Tires Plus do a brake fluid flush. I was willing to have them do this since they did not get to do the brake job. Had this gone smoothly, I would have had them replace the serpentine belt (which they recommended) and do the alignment. However, what happened next was nothing short of infuriating. We brought the car in to have the brake fluid flush done, with my name and number as the contact person. The service/desk guy called my fiancé (instead of me) and told her that we used low grade brake pads and that’s probably causing the spongy brakes. This is hard to believe since they came with a lifetime warranty and were the same ones I just put on my fiancé’s car and my daughter’s car (another Hyundai) – all of which work perfectly. He told her that they would do a brake fluid flush and put in their pads to see if this fixed the problem. If it did not, he would put back in our pads, but if it did fix the problem, the new pads would be $160. To some of you, this sounds reasonable. However, this is nothing short of a scam to do unnecessary work. First, you cannot change 2 things at once and then tell which one fixed the problem. Second, a brake pad made of steel and ceramic cannot be compressed like a sponge. In other words, it is impossible for a brake pad to cause a spongy brake pedal. I verified this with two other mechanics. When I called him, I told him not to do the brake fluid flush and pad exchange at the same time, but that he could try their pads, even though I knew it wouldn’t fix the problem (which it didn’t). Since he now realized he got caught, he refused to do the brake fluid flush. His excuse was that since they did not do the entire brake job, he could not just change the fluid. That is BS since he would have done the brake fluid flush if I would’ve let him replace the brake pads. He also told me that they don’t simply do what their customers ask, but that they try to fix the problem. Every mechanic knows that a spongy brake pedal is caused by air in the lines and is almost always fixed by bleeding the brakes. However, he simply wanted to scam us into doing unnecessary work, and when he realized I caught him, he refused to do the necessary work. If thats the new business model at Tires Plus, they will never see any of my cars again.

Chris Stoddard

Called ahead and asked if they were busy. Just needed a quick oil change and check on the check engine light. Asked what the best time to come in was and scheduled an appointment accordingly... Then called AGAIN just before my appointment to make sure they were ready for me as i was in a hurry. "Yeah, come on in!" Got there and waited... And waited... And waited. After about an hour I went back and looked and my truck hadnt even been pulled into a spot yet. There were five or six cars in the garage and only two mechanics as far as i could tell, who didnt seem to be in a hurry to do much of anything. While waiting i overheard at least two other people furious as they had also called ahead and were ensured that their routine vehicle maintenance would be completed by a given time and was not. After about another half hour i demanded my keys and informed them that i had grown weary of them wasting my time. At which time someone came out w some pathetic excuse and assured me theyd get right in it. After about two hours my vehicle was finally returned to me... An oil change takes 15 mins. Tops. Never again..

Bill Russo

They do NOT do what you bring your car in for. I have taken my car in 3 times to fix a problem they did by putting the wrong size parts on and every time they claimed they fixed it when nothing was done. Any time you bring your car in, they keep it for most of the day and when you get it back they have a laundry list of stuff that is apparently wrong with the car. If you fix these "problems" the car comes back worse than when you brought it in. I once needed my car back to get to work since they took forever and walked to the back only to find my car with the windows down and keys in the ignition! No possible way they had it set up for me since i went from the talking to the front desk guy to my car.

Josh B

Never go here. Ive used this location for many years. Probably spent 5-10,000 over the years on my cars here. They are over priced. They lie to you. I stopped in today to get 2 tires and a alignment. I asked if there was a wait. I was told no wait. They would bring it right in. A hour later my car had not moved from the parking lot. I would have gladly made a appt. for another day if they had been honest. I got my keys and left without doing the work. my wife brought her car here for a oil change last Saturday. They said only 2 people in front of her. It would only be about a hour. 3 hours later it was finally done. They have gotten the last of my familys business!

Nicholas Zorovich

Well my mom brought her car here to get tires and an oil change because i couldnt do the oil because i was busy that week. 1) they striped the drain plug 2)the put the wrong oil filter in causing an oil leak 3) they messed up her alignment causing her to buy 2 new front tires 4) they said she needed brakes and struts when she didnt need them at all These people take advantage of you, i would not recommend coming here whatsoever!!! Plus the service there sucks