Suncoast Moving & Storage, Inc.

2020 Ortiz Ave, Fort Myers, FL 33905, USA

Address:	2020 Ortiz Ave, Fort Myers, FL 33905, USA
Phone:	+1 239-337-5550
Site:	suncoastmoving.com
Rating:	2.3

Location

Photos 4

Reviews 6

Robert Ledee

Horrible experience with this company. I am a disabled veteran who lives in a high-rise here in the Fort Myers area. Association rules only allows deliveries from 9am – 5pm. First issue was that they brought the wrong crate so they had to go back to retrieve the correct one. Afterwards there were many other issues. I noticed one of the younger delivery guys constantly verbally abusing one of the older deliveries guys which I found very disrespectful. 5pm came along and the association started calling me to inform me that the delivery truck must depart from the condominium property. As soon as I informed the delivery guys of the situation and asked them to continue up the following day, I was immediately asked to signed the receipt of my household goods. Keep in mind that my bed was not even completely built and there were many other unopened boxes which have yet to be inspected for damages. As soon as I stated that I would sign the receipt of my goods the following day upon completion, the younger disrespectful delivery guy started cursing in my home in front of my wife and child. His comments to me were “I don’t give a f!@k if you sign or not, I am still going to get paid”. I instructed him to get out of my home and to leave my paperwork with me and he stated “you do not want to sign this s!@t so I am not going to give it to you”. I again instructed him to immediately leave my home which he did. The other two members were extremely embarrassed and apologized on his behalf. To make a long story short, I reported this issue to the manager at Suncoast Moving and Storage and immediately noticed an attitude from the manager himself. The boxes were left in my home unopened and due to my disability, I had to pay a local handyman to finish building both my bed and my baby’s crib. Keep in mind that the Department of Defense pays companies like this to break-down, pack, store, deliver, unpack reassemble us military members household goods. I am certain this company is doing its best to charge the Department of Defense extra for work that they should be doing anyway. An official complaint letter was sent to the Department of the Army and I highly recommend anyone thinking about using this company to think twice. The movers are rouge and I am most certain it is due to lack of professional management. On another note, I am certain that most negative reviews come with rebuttals from the owners or management. If rebutted, I suggest EVERYONE simply take a look at their current ratings. They speak for themselves. A professional organization or person would accept their faults and try their best to improve at all cost. A toxic one will always come up with excuses, be defensive and try to make the victims seem dishonest. A few negative ratings can be overlooked. Many negative ratings should be taken seriously. EVERYONE CANNOT BE WRONG! AVOID AT ALL COST!

Bart Lally

Sorry that I fell for a classic "moving scam!" The owner of the company cam to my home to do an estimate and was a great salesman. We walked through the entire home to do the estimate of costs and he came in at a much lower price than other companies. After looking over all estimates, we signed with Suncoast, and packed and shipped our entire household. I noticed things were a bit funky when I ended up having to help pack because the packers were having trouble packing in a reasonable amount of time, but I thought if I helped then I would save some money. NOT the case, after my items were loaded and trucked off I received a phone call from the Suncoast office stating that I owed $2000 more than the original $6000 quote, and they couldnt even tell me when my household would be delivered. It took four days to get Frank on the phone, who persisted to scream at me for about 10 minutes, then side step every which way to call me a lair and state that "I had snuck items on the truck to make it overweight." Still dont know when my household is being delivered, and now have to get a lawyer. So far not so good. Beware, dont get fooled like I did.

Gary Barton

After being friends with Frank Dethlefsen (owner of Suncoast ) for almost 10 years I hired his Suncoast moving and storage Inc. to move a very expensive bedroom set. They showed up with no dolly, tools or hand truck and complained the they wish they knew they would need one.... ? They dropped two or the three pieces of a $10,000 bedroom set on the concrete from waist height. When I called Frank to explain the damage, he said "just pay in full and I will take care of repairs". Being what I considered a good friend I did this against my better judgment. Its been three months. After many calls i was just told I have to pay more. The agreed price was $300. I paid $400. Frank needs more..... Sad. We will have to go to court over what will most likely be less then a thousand dollars. I still cant believe Frank didnt show up in person, apoligize for the incompetence and man up. Imagine how you will be treated if you are NOT a friend of over 10 years.

Emily Spohn

Awful experience out of the Ft Myers office. Please read other reviews.... I wish I had. 8 hrs late for pick up. Lost our two largest and most important items in our out of state move - our mattress and box spring. Absolutely no efforts on their end to fix this or apologize (referred us to Atlas for all claims) or take off the charges for packaging and unloading these items that never made it. Awful to no communication the whole way and when we could get in touch with anyone they were so rude and not understanding. Impossible to get in touch with a manager and never returned our calls. They "accidentally" charged the card 5 days early before we even knew where our belongings were and couldnt reverse the charge. Charged full price for a move that took over 3 weeks with items that were both lost and damaged. Bad business demonstrated all around. Find another company!

Lou Herman

Yes, another unhappy customer. Due to lack of preparation and expertise various pieces of furniture was badly damaged. Furniture was dropped numerous times and badly damaged. There was no proper inventory of the items moved. The owner attempts to muscle you instead of accepting responsibility for unacceptable work by the staff. A Temper-pedic mattress was damaged beyond repair due to the staffs inability to have the proper size storage box for the mattress. They attempted to muscle the mattress into the boxes causing the threads to strip from the mattress. I personally witnesses the king headboard dropped twice during the reassembly. A Ethan Allen dinning table had a 10 inch piece of wood knocked off of the round table portion. If you value your property run to someone else. Do not use or trust this mover.

Jennifer M

Had an absolutely horrible experience with Suncoast movers. Frank totally estimated my move wrong. Got the bait and switch move from them when the binding quote went to a non-binding quote-- The estimate was over $1000 off. There is no point to do an estimate if you are going to be that far off--- took them almost all day and night to get the move done. Used day-workers that we were just starting and took way longer than they thought and they wanted me to pay for it since they switched the bid---Then when they were moving into my house they caused damage that they are not willing to pay for it-- Unbelievable!--- PLEASE do not use them-- learn from my mistake---- would hate to see someone else taken like I was-- would give them zero stars if it would let me-- I tried