Careful Hands Moving Company

99 Lovejoy Rd NW, Fort Walton Beach, FL 32548, USA

Address:	99 Lovejoy Rd NW, Fort Walton Beach, FL 32548, USA
Phone:	+1 850-496-1858
Site:	carefulhandsmoving.net
Rating:	1

Location

Photos 11

Reviews 4

Melissa Foreman

Worst experience we have ever had moving! Weve moved cumulatively over 40 times and always moved ourselves. This move, we were in a bind and had to hire movers at the last minute. From the get-go, careful hands moving company had customer service that left a lot to be desired. But seeing as we were desperate and they were available, we proceeded. We already had the majority of our house packed into boxes, I just needed assistance packing our garage, loading items into the truck, and unloading in our storage unit. I was told to pack our entire house with the three men promised and unload should take no more than 6hours. Because so much was already packed, I was told to expect less than that. The day of the move, two movers rather than the three that were promised showed up. They required guidance every step of the way on what to do next. They seemed to have no concept on how to "cube" a truck to make the best utilization of space. The movers stopped to take frequent, prolonged breaks. As the day progressed and we were nearing 6 hours of packing, without even approaching the unloading portion, it was clear due to their poor packing, all of our items were not going to fit. Their intended solution was to add an hours round trip to take a second load or tell me I would have to waive my right to any warranty claim, as they would not be held responsible for any further packing. Refusing to pay for an extra minute, I told them I would rent an additional truck and load the remaining items myself, as my husband was deployed at the time hence the reason I was hiring movers to begin with. I provided the movers an exact address of our storage unit and asked if they would like to follow me. They stated they knew where they were going and they were finally going to pick up the originally promised third member to help with at least the unloading portion (this detour was needless to say, also on my dime). After waiting at the storage unit for over an hour and a half, I attempted to contact the owner who berated me, as if his employees inability to follow directions was somehow my fault. Finally seeing the drivers, I watched as they proceeded to circle the block for an additional 20 minutes, all at my expense. All the while, I was in constant contact with the companies owner who was rude and condescending to me in a very stressful time. Once the three gentlemen finally arrived at the storage unit, it was clear they did not work cohesively as a group and the tension between them was evident in their vulgar language and unprofessional behavior. Seeing as this process had taken much longer than anticipated, I had an alternate appointment. However, given their prior performance, I did not trust them to successfully, efficiently complete this task on their own and left a family member to supervise. Throughout the unloading process, I was informed multiple times that the movers were literally "throwing" items into the storage unit. I returned as soon as possible to find the storage unit haphazardly packed but unaware of how bad it truly extended, as I could only see the front portion. The transaction was paid in cash and there was no written receipt of total cost. I paid upwards of $650.

Sandra Hoenig

ATTENTION: These poor and negative reviews are by far the furthest from what my experiences have been with this Moving Co. I have been a returning customer and have had NOTHING BUT GENUINE GOOD experiences with this company and the Owner. I have never had any negative experiences in all the many years I have used them. Here is a more ACCURATE DESCRIPTION of this Moving Co.- Curtious and Careful with ALL my furniture and belongings; Organized and proficient when packing and labeling my things, Impressive loading with my valuables and delicates. Honest, down to earth, hard work and respect is what this company showed me time and time again. I strongly recommend Careful Hands If you really want care given to your move and your belongings. I am proud to be affiliated with John Applegates Careful Hands Moving Co. and I TRUST in the service that has remained accountable every time!

David Spillman

The owner of this moving company is absolutely unprofessional! The movers were one and half hours late. Careful Hands?!?! This so-called "Careful Hands Moving Company" scratched a $4000 dollar safe and was notified right away about the scratch. In fact, the individuals that actually moved the safe pointed it out to me. The owner refused to pay $300 for painters to paint the scratch on the safe. This so-called Air Force Veteran is a disgrace and is an embarrassment to the veteran community as a whole! If you value your possessions and wish to hire a professional man that owns a moving company, DO NOT use this joker! Good luck with your move!

Phil Martin

Horrible company to work for.