Thompson Electric

108 E 27th St, Jacksonville, FL 32206, USA

Address:	108 E 27th St, Jacksonville, FL 32206, USA
Phone:	+1 904-353-1500
Site:	thompsonelectricco.com
Rating:	4

Location

Photos 18

Reviews 4

Michelle O Z

HORRIBLE!!!! Avoid at all co$t! We had an urgent matter and used them as no other electrician company could come to our home that afternoon. The technician worked on the three items we asked and was gone within 30-45 minutes. Somehow the $95 quote jumped to over $200 but we needed it done immediately and bought the bullet. Within 30 minutes one of the reapaired items was no longer working. I called them back, less than 1 hour of the technician leaving and the receptionist apologized and said they could send someone out the next day. After getting gouged for over $200, I confirmed with her that there would be no further charge as I was calling within the hour of his leaving and she said, no, of course not. The next day she left a voicemail and mentioned the $95 plus fee. I called her back to remind her of our conversation 16 hours ago and then it got ridiculous when the owner got on the phone. Ive never been spoken to by anyone so rudely in all my life. He called me a liar and said we broke the item, while screaming at me. At no point did I get rude or raise my voice. Nor did I scream like him, just tried to explain the story and what their receptionist had promised us the day before. When I read other reviews of this horrible company, they all have a common theme. He accuses any negative review as liars and asks, why didnt you give us a chance to come back and make the necessary repairs? We called within an hour and were called liars and screamed at. We now have to call another electrician to make the repairs and pay a second time. I recently had sprinklers repaired and called the company one week later as one they fixed wasnt working. They came out, fixed it and didnt charge. Same story with some exterior pairing that didnt dry properly after a heavy rain. It comes with the territory. What separates good companies from bad is how they handle a problem. The problem with Thompson is the owner. AVOID like the plague, there are many electrical companies in Jacksonville, do not use Thompson.

Jeremy Scott

If you value your time and money at all, you will never, ever deal with this company and their dishonest, overpriced practices. We were charged for four hours of labor when only an hour of work was performed. I believe in rewarding hard work and would have gladly paid the quoted price if the time quoted was the time the job took to perform. When my wife contacted the business owner to discuss the work that was performed and how we were overcharged since the tech was only at our house for an hour instead of the quoted four, the owner was rude and raised his voice many times, lied when saying that he checked a gps system to confirm four hours of work, and, after my wife informed him that she would be leaving poor reviews about him and his company, he stated that thousands of complaints were posted about him online monthly and that he was basically welcoming the reviews. Wow. I could not believe his audacity. Some people have never learned the value of customer service and this guy is quite possibly the worst. My wife informed him that she would be posting information on the web to inform unaware users to not use this company. I implore you to reconsider if you have any inkling of desire to use this company. Perhaps we are unlucky with having to deal with the owner and tech that we did... But our experience has been that they are the absolute worst, and weve used plenty of different companies taking care of rental properties and this is by far the worst and the first Ive ever felt a need to write a negative review about because of their practices. We will be filing a BBB complaint to hopefully put more exposure out about this terrible excuse for a business and for the poor practices by the business proprietor. It is a real shame that we have to take this action. TL;DR Avoid this company at all costs.

Connie Cloud

These people are awful! They require a 4 hour wait window. When I called 2 hours into it, they rudely told me they would call me when they were on their way. The person got there 15 minutes after the 4 hour window given. Was there 45 minutes, took down 4 light fixtures, found the problem to be an OUTLET, and we gave them the part to use to replace it. They did the work without quoting the price and they charged me $198. The tech said he would email the receipt, which he never did. I called back soon after he left to verify what the $198 covered because my fiancé (who was the one home) did not know if they did or did not charge their service fee of $95, the receptionist (Kylie is her name) was once again rude. Told me she would have to wait for the tech to come in and that she would call me the next day, which she never did. I had to take more of my time to call them again to ask for a copy of the receipt and was told that Mr. Thompson would call me back. Keep in mind I work so when he called back I could not take the call. I returned the call only to be told that there wasnt anything they could do, and he didnt think there was anything he could do to make me happy. He was condescending, rude and totally dismissive of any of my concerns about the way I was treated as a customer. He actually told me that he thinks arriving 15 minutes late should not have been an issue for me and that I have unrealistic expectations if I thought that was unacceptable. Really, Fred? Everyone has a choice in life and I will certainly not choose to do business with these awful people again. I would keep looking if you are considering using these people.

Harrison Street

I asked for a quote for electrical work to be done for my business. The receptionist, who was sweet, helped me schedule an appointment for $125 to just come out. I needed a simple junction box of 20 Amp service. The electrician came out and told me he would do some research to find out how much it would be to run electric from a 220 volt service source and wire in a box to to run at most 20Amps. I received an email from Michael Hatchell stating it would be $6,326 to cut and patch to allow conduit installation in this proposal not including restoration of landscaping. This was supposed to be a few hundred dollars not thousands. I called after receiving the proposal and asked to speak with Michael Hatchell, who I clearly explained to about running electric from a source nearby. After explaining and asking about running the electric from a closer source, he gets an attitude and tells me there is no way to do that and if there is a problem he is not at fault. So this Michael, who is a manager, gets an attitude with me. I thanked him for looking into the proposal I had originally requested and thanked him. Not only does he not say your welcome but he had the audacity to hang up on me! I called him back and he was still rude after explaining to him that he was unkind and that he should not treat customers this way. I requested for Mr. Thompson to call me, well he never did. Maybe this will bypass Michael Hatchell! Its amassing that someone like this can stay in business. American Electric will from now on earn my business not price gouging Thompson Electric!