Douglas Collision Center

7820 US Hwy 98 N, Lakeland, FL 33809, USA

Address:	7820 US Hwy 98 N, Lakeland, FL 33809, USA
Phone:	+1 863-853-4246
Site:	douglascollision.com
Rating:	3.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 25

Reviews 25

Penny King

I was promised my car would be finished several different times. As of three weeks later it is still not complete. I get new excuses all the time. I have called several times and nobody ever returns your call. You have to drive down there to get your late excuses. On top of that they just leave your car in parts to sit in the Florida rain for weeks with exposed parts. They dont cover it or protect it from the elements. It is the most unreliable unprofessional repair shop I have ever used. They shook my hand last Friday afternoon and promised my car would be ready at 5pm. Friday at 4 pm I call and they give me an excuse and tell me first thing Monday. Monday I call no answer no return call. Drive down again to get me new excuse. Today is Tuesday and no call and my car still sits outside not finished.

Allen Wasden

I took my car in to be repaired for damage caused by a side collision where there was damage to almost the entire passenger side of my car. This was over the Christmas and New Years holidays. Not only did they do an excellent job of repairing the damage, looks like new but they kept me informed of the progress even over the holidays. When they brought my car out they had cleaned it inside and out. They even threw in a complimentary oil change. Excellent customer service! Oh and on a side note they do more than just collision repairs they also do any type of service you may need done to a car. After experiencing their customer service and the quality of their work I have now found my auto mechanic shop I can trust. Thanks Douglas Collision Center! Sincerely, Raymond A Wasden

Yvette Guida

brought our car for collision repairs. took them 6 weeks and the car still didnt look right. they kept telling us that the vehicle manufacturer said that the measurements were ok and that sometimes vehicles come off the production line with different measurements than what we are supposed to expect. they even said that people dont measure their door jam gaps untill they have been in an accident and they become to critical of their cars.... (i have a family member with the same car that i had repaired there and all of thier jams measure the same as they are supposed to unlike mine). they were very rude and i didnt do anything to them. they did, however, polish up my car very well to try to cover their poor job, after the second painting though.

Katie C.

Todd Douglas is a miracle worker! I was side swiped in my 2016 Buick Regal. He replaced the front panel, repainted the doors on the passenger side so you can not see any signs of damage. Did an alignment from the accident and detailed the car. This is our 3rd time with Douglas and we would NEVER let anyone else work on our vehicles. He said 5 days and it was 4. Just a pleasant, all around experience. THANK YOU!! I HIGHLY recommend Douglas to ALL!!! Dont go anywhere else. EVER!!

Matt Guida

We were rear ended in an accident and brought the car to them for repairs. The car is still crooked from the rear and all the door jam gaps are off or crooked. The tail lights are not flush like they are supposed to be and the car looks aweful.... 2014 corolla shouldnt look so bad especially when it wasnt our fault it was in an accident. They were very rude and kept saying they dont see anything wrong....

Dean Walling

This is my GOTO place for mechanical and body work. Ive been going to Douglas Collision Center now for several years and have never been let down. Clean, professional (Nothing shady here) and friendly! They are full mechanical here as well and are top notch.

Nick McFall

The place sucks they tell you one thing and do something different and they never call you back to give you updates on anything it took almost a month to get get a set of replacement bulbs from them and their not even the right ones stay away from this place

c s

DONT GO HERE!!!! This shop is a joke! I have Geico insurance and I broke down here, 3 hours away from home. They offered no help or assitance, and then had my car towed away without even informing me! Terrible management!!!

james chormann

This is my favorite shop around Lakeland. Ive taken my car to them multiple times for multiple diffrent reasons and they always happily fix it. they treat you with respect and get the work done in a timely manner!

Beth Stogner

I had an excellent experience! Rob was professional, helpful and went above and beyond to make it convenient to get a rental car while mine was getting repaired. I definitely recommend them!

margarita fernandez

Despite it is a little place, you are going to feel comfortable. It is clean with available snacks. It has a nice restroom. People who work there are gentle and kind

christylee Barnes

Rob in the mechanical department is always very helpful, friendly and honest. He doesnt make you feel like you are just another dollar walking through the door!!

geoffrey bohmier

Took my car to them to get an estimate to get my car fixed and they told me the could not give me one. I will never go there again. Very rude people.

Cora Rounds

Gave my friend a written estimate for one price then charged Way over the estimated price and did not perform all of the work! Dont waste your time!

Rachel Aguilera

Was only here because my insurance company sent me here to get an estimate to fix the damages to my car from a woman rear-ending my car on I-4.

Zachary Kidd

Just got my car fixed here through GEICO, and the everyone was extremely friendly, and they did a great job fixing my car.

Mr. Pierce

Told me one thing did another. Cant trust nobody who changes there word. Wont be doing business here.

Brandon Hiddemen

The best in Lakeland! Dealing with them for years. Go see Todd he will take good care of you.