Gerber Collision & Glass

135 Palmetto Ave, Merritt Island, FL 32953, USA

Address:	135 Palmetto Ave, Merritt Island, FL 32953, USA
Phone:	+1 321-453-2181
Site:	gerbercollision.com
Rating:	2.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 31

Reviews 4

Jerad Sarles

A few years back I brought my truck to their cocoa location after a minor fender bender. It took them three weeks to get it fixed and the reason for this is because they backed my truck into another vehicle. They DID pay for a rental in the meantime, but overall I was unimpressed. Fast forward to now, this time at their Merritt Island location. I purchased a part from them, an instrument cluster. This was supposed to be programmed to my vehicle and keys. It was programmed to my vehicle, but not my keys so the vehicle would not start. I went to return it because the 450$ for the cluster+$350 for ford to program it was simply not worth it to me. They refused to refund me and said they never said the vehicle would start with the part even though I asked first before ordering and then before paying for if it would. They then clamed I should have researched it more even though I asked several times if my key would work in it. The best they said they could have done would be to get me a discount to have Ford program it. Be very wary because this company has failed me two out of two times at two separate locations. I would NOT recommend this company to anyone in fear them failing you as well. Your money is better spent elsewhere. ****Update**** Had their general manager, Mona, call me in an attempt to resolve the issue. This turned into the most pointless conversation of pushing the blame around that I have ever experienced. There was absolutely no attempt to resolve the situation. She in fact seemed confused by the fact that I have an issue with the “favor” and “great deal” they did me despite me not getting what was described. I have however since had the part programmed for a fair price at Island Lincoln without issue. These guys completely exceeded my expectations in both speed and cost efficiency, very professional people. Back to Gerber, again I absolutely WOULD NOT recommend them because if my past experiences tell me anything it is this, they will fail you.

Stu B

great job on my car repair; staff is great, especially Dave, the estimator. Kept me informed of every step of progress. Car returned to me in perfect condition, better than when it was new.

Brian Reed

Excellent quality! I reccomemeded this place to my girlfriend after her car was in an accident now that weve had first hand experience I will definitely tell everyone I know!

Charlie Abell

4th time my car has been hit and these guys fix it like it never happened