Gerber Collision & Glass

800 S Harbor City Blvd, Melbourne, FL 32901, USA

Address:	800 S Harbor City Blvd, Melbourne, FL 32901, USA
Phone:	+1 321-952-0256
Site:	gerbercollision.com
Rating:	3.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 55

Reviews 10

Kenny Thomas

I have never really been treated as a valued customer the few times I have been to this location. The opposite actually, as the representatives left me feeling as if I was a burden to them. I had 3500$s worth of work I was trying to have done and they didnt seem to eager to help. Well my insurance company uses them for repairs and even though I was unimpressed by the customer service I had no desire of setting it all up with a different location. There quality of work is up there with the best (and it should be for the price they ask). Well I thought it was at least. Only a few months after the work was done a section of weatherstripping came off the car while on the highway. This section is right at the top of the windshield. The entire windshield was replaced by the company, I was under the impression that the weatherstripping was included in this repair or that if the originals were used they would not fall out. No part of the frame or track for the weather stripping was damaged before the repair and the track does not look damaged now. I speculate they just did not secure the weather stripping back in place properly. Well they have a LIFETIME GUARANTEE right? So no big deal should be able to take it back it seems like an easy job. First thing i Learned was DO NOT show up without an appointment, they will act as if you have ruined their day by taking away 10 minutes of their time to set up a quote for potential business. (since they had my car for the weather strip replacement I was going to add some repair work that is unrelated). Next I was given the impression that they would be charging me for the repair, I didnt argue or even ask if it would be covered, ultimately I just wanted it done and at the end if I was disappointed by them not covering the repair to the weather stripping I would go somewhere else for the rest of the work. Unfortunately they were unable to set up an appointment for me to return and promised they would give me a call when the part I needed was delivered to them and then they would set up an appointment. I never received a phone call, I have called back a few times and it seems no one will return my calls. Extremely disappointing in the service I have received, even if the shop is doing repairs for your insurance claim I would STRONGLY ADVICE going somewhere else.

Sara Sanders

Today I went into the office to speak to someone about setting up an appointment for a damage estimate and the lady at the desk was so RUDE and CONDESCENDING that I refuse to ever go back there. She was absolutely repulsive. I have never been spoken to like that in my life! It was so disgusting I literally had to turn away from her when another gentleman KINDLY explained the steps I need to take. So, thank you to that kind man and his patience and character. I will NOT return to this location to fix my truck. She absolutely lost my business before she even had a chance!

Rosie Amoroso

Very fast repair, but I had to return several times before they got it right. I would have rather waited to get my car back until it was fixed as good as new. Worries me that guys didnt pay attention to detail. At least workmanship is guaranteed so they keep working with me to get it right.

Eric Lehmann

Did a great job on my wifes civic. Like it never got hit. ☺️

Kiva Rakosi

They do amazing work and have great customer service

Michelle Van Bever

Excellent workmanship, service and very friendly.

Heather Stuck

great service and amazing work done

Dorothy Briseno

Great service -great workmanship

邬志卿

rude people，totally trash