eména spa

Reviews 3

A

Anonymous User

I discovered Emena Spa through a third party vendor who offered collective group discounts for their services. Groupon (the third party) advertised a $99 special which included 6 laser treatments to remove unwanted hair from a pre-determined list of areas available. I paid $99 and adventured into this new experience of getting my arms hair removed completely. At my second visit, the technician administering the laser treatment informed me of some great specials they were running for that month only and everything was 50% off. So I asked: “How much would it cost to get my mustache hair removed?” To what she answered $40 something dollars. And then she proceeded to give me prices to remove my hair completely in areas such as arm pits, bikini line, chin and it all added up to $227.50 roughly. I said “Geez that’s a lot of money I am not ready to pay for, but if it will remove my hair forever, lets do it!”. At my third visit, the now new technician informed me she could not treat me because they had scheduled me too close in between appointments and if she did she could burn my skin. She also asked me several questions because my chart was empty and no records of what had been done or answers to critical questions regarding family history of skin cancer, etc had been recorded. She admitted the staff prior her was not qualified enough to be performing these procedures as they were only aestethicians and not trained and certified properly but not to worry because they re-staffed the whole facility and now they knew what they were doing. My first alert went up! How could they be operating in such a reckless manner endangering people’s lives? I walked out with the determination I was going to let the third party vendor know so they would not feature this facility again because their systems were definitely not solid enough to treat the public. I scheduled my fourth appointment because after all, I had already paid for the $99 through Groupon for my arms, and $227.50 again for my arm pits, chin, mustache and bikini line so I could get my unwanted hair removed completely even though they seemed unstable in my second visit. After being treated at my fourth appointment, I gave the receptionist the tip for the technician and she advised me it was $227.50. I was in shock and told her there had to be a mistake because I had already paid for my treatments. She said it was $227.50 what I had paid for but now it was $227.50 again and for every single visit until my hair was removed completely. I was very upset then. Not only I was lied to, but the money so far spent was not going to really remove my unwanted hair, unless I was ready to un pocket another over $1000 dollars. I explained to the receptionist what I had been told and she admitted there were other many customers (about 80) who were also misled by this previous employee and thats why she didn’t work there anymore. She then put the owner on the phone who simply said she was sorry about my “misunderstanding” but I had to pay because they treated me that day. Again, a single treatment does not remove hair, a series of treatments do. I would have not purchased a single treatment only nor would have agreed to over $1000 to do so. The phone conversation heated up, she yelled, insulted me and I hang up and walked out of there. No hair removed and my money and time gone. Next morning I see they made an unauthorized charge to my bank account for another $227.50. At this point I only had about $200 dollars to purchase needs for my 18 months old boy. They took all of my money with no permission just to add to their negligence and unprofessional modus operandi leaving me and my family in distress. I must mention that because of their treatments I was advised by their technicians to start shaving and not plucking. My hair regrew back now 1000 times more so in the end I did not only remove my hair but grew more hair and paid $554 for it.

AL

Alina Lopez

I had an appointment for a haircut with Carla on Saturday. Before she started I showed her a picture of what I wanted: an angled cut, longer in the front, which is what I had, I just wanted to back shortened a bit. I explained to her I had curly hair and didn’t like short layers and didn’t want the back shaved. She was working on other clients while she was doing my hair as she was the only stylist working on a Saturday & it was busy. After she washed and blew dry my hair, she started to cut the back and then took another client. I told her I didn’t mind waiting because I wanted her to take her time. After she was done with her client she started to cut the front. As I mentioned, I wanted an angled bob with the front longer and she grabbed the entire middle front section of my hair and cut it all one length, like a square. She didn’t asked me what side I parted my hair on prior to hacking it off, so now the front of my hair was up to my eyes on the side I wear my hair. This was the complete opposite of what I asked her to do. At this point I panicked and asked her to stop and as politely as I could reminded her that this was not what I asked for and was not at all like the picture I showed her. She proceeded to make excuses and then when I asked her to fix my hair as best she could I saw her and her coworker rolling their eyes as if I was being unreasonable. To fix the block of hair she chopped off, she used these shears that cut the hair very choppy, which ended up really damaging my hair, so now my hair is super short and more damaged. She then kept blow drying and flat ironing my hair to mask the horribly uneven cut she gave me. I didn’t realize how truly bad it was until I washed it and blow dried it myself. I had gone to Carla before when my hair was longer and I liked how she cut it, that’s why I went back to her. I also like her as a person, she’s a sweet girl, but unfortunately she just doesn’t have to skill to cut short hair or my texture of hair (I have thick curly hair). I even left her a tip because I saw that she tried the best she could, but now I have to pay more money to go to real salon and have my hair fixed and make it even shorter because I am embarrassed to be in public like this. My advice: if you just want a simple trim or your hair styled, fine, otherwise I would not recommend Carla unless you are willing to wait 6 months to a year for your hair to grow back so you can get your hair cut at a legitimate salon. I have been to Emena spa several times, but will not be going back due to the horrible service and treatment I received.

JO

Joseph Tardi

I just wanted to take a short moment to write a quick review for eména spa. I would like to thank the staff at eména spa for the amazing experience I had during my short visit. The entire staff was extremely professional and polite especially Ken at the front desk. Prior to my visit to the spa I did a lot of research online. The spa seemed amazing from all the reviews I had read and from the press I saw on their website. When I called to make an appointment I spoke with Christina who I believe is the owner. She was super informative and very helpful in planning out my visit. I have always wanted to receive laser hair removal and had an opportunity to do so at eména and save 30 %. I decided to purchase a 6 pack which was the offered package to remove the unwanted hair from my chest. Christina explained to me that eména uses a very a high quality laser which is very effective. She told me that I can expect to be done with the unwanted chest hair with the 6 sessions. The experience was much different that I expected. The soothing atmosphere and relaxing rooms accompanied by soft music allowed me to zone out. I had my whole chest done during my first session and it was awesome! I was so worried that it was going to be a very uncomfortable process as I have heard before by numerous people. This was defiantly not the case. I am totally looking forward to completing the package so I dont have to shave my chest anymore. I strongly recommend anyone thinking about getting laser hair removal done to try eména spa. The quality and professionalism of the spa and services were A+ Although I have just started the process here at the spa I already know that it is going to work amazing!

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