Ulta Beauty

2654 E. Colonial Dr., Orlando, FL 32803, USA

Address:	2654 E. Colonial Dr., Orlando, FL 32803, USA
Phone:	+1 407-897-8543
Site:	ulta.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 81

Reviews 4

Lemaire Affair

I just moved downtown and this is the closest and most convenient makeup store around. Im a Sephora girl, myself, and I promise you Ill be returning starting immediately after my 3rd, 4th, 5th? terrible experience. I cant even keep up with how many awful experiences Ive had at Ulta. I thought it was just the store manager at the other location but lo and behold, I go to this Ulta and spend $140 only to come back two days later to exchange and return two products and the general manager of the store, Sky, was not what Id call "an absolute peach". Upon walking into the store, the general manager and store manager are conversing (keep in mind the store is almost empty of customers) so I walk up to them. They both gave me dirty looks, almost as if I was so rude for interrupting their personal conversation. Of course at the time I had no idea they were managers but I think that makes my story even more great. I asked them if they could help me find the right color and neither of them smiled, asked if I needed help, nothing. The general manager, Sky, basically rolled her eyes and began walking in the direction of the makeup that I needed but never once said anything like, "Yeah, of course! Lets get you the right color". Thats what Id EXPECT an employee to say, especially a general store manager. She starts getting agitated as shes picking up colors that dont match my skin tone at all and tries handing them to me as I say, "uhh no thats a pink undertone.. Im yellow" which I stated to her at least four times. She hands me a product and I say, "okay great so if THIS one doesnt match, I can return it?" At this point I think she wanted to claw my eyes out. She said, "We prefer you not do that" and I was like, "okay well thank you very much!" and when I didnt see a smile or hear a "no, thank YOU!" or a "Youre welcome/my pleasure!" I turned away and started walking to check out. Boy did I really ruin her day. I was just SUCH an awful customer, right? With my upbeat personality and respectfully polite "please" and "thank you"s. At this time, I figured she was just a regular employee. So I approach the store manager, the girl who she was conversing with in the beginning, and I say.. "Excuse me, what is her name that just helped me?" and the girl said, "Sky.. why?" as if thats any of her business. I said, "because she wasnt very pleasant. Are you the manager?" and she smiled so wide and said "Nope, she is our general manager. Im just a store manager". It was almost satisfying to her that I was unhappy with her friend/boss. I go to check out and do my exchange and then I ask the cashier, Amber, to REFUND a NYX lipstick I bought. Instead of refunding the product, she charged me for it a SECOND time. I got home and found the lipstick in my bag and I was filled with rage. Now not only did I have to drive back and waste my gas and get TWO refunds for ONE product, but I had to go back and deal with the rude manager(s) and the incompetent store associate that charged me instead of refunding me. Their compensation for all my troubles? 20% off the $30 makeup I bought. So I saved $6 all while having to waste over $6 in tolls and gas. Never shopping at Ulta again. Telling all my friends and family.

Angela Resil

Ive always love shopping at ulta I shop your store for all occasion gifts and beauty needs... I went for a last minute Christmas gift and I could not believe what was going on yes I know I came in at around 8 but normally someone is there to help and it goes by so easily but not today. I stood in skincare for 25 minutes along with 4 other women looking for items exchanging ideas and such so now I walk around and see one associate running around putting items back and 3 others in the urban decay aisle playing with makeup and chatting so I go up front to see if I can get some help this is after I walked around them 4-5 times and I took a picture of 2 of them in the aisle chatting... so finally she gets one of them to help me and I stated what I was looking for and that I wanted to use my 20% off coupon which I finally remembered to use before the expiration date. She shows me clinique ok and just states well this is the best and if you want a gift set they are over there pointing to the front of the store by the door and then walked away... I didnt think too much about it I was trying to get the best idea so I finally decided to get some items to make my own gift set for her type of skin... I get to the register and the sales person is on register now and I give her my items and I give her my coupon and states you cant use this with this item.... by this time I was so bothered by her attitude my husband came in the store and saw the look of disgust on my face and ask ok what items is this good for she stated read the coupon... I was in shock I just swiped my card and waited for my receipt she put the receipt in the bag pushed the bag towards me and said next guest please... no nothing goodbye happy holidays sorry for any misunderstanding nothing.. I will never go to this store again if I see her working there and I will make sure I will not send any friends family or coworkers there either... Ive never been so discouraged to shop somewhere and yes I am just one small person compared to the thousands that visit your store but thats not fair Ive been to many Ultas in orange County and Ive always had great experiences there but for that Ill just take my business elsewhere. So many people dont have jobs for the holidays and to know we come in to a place to spend our hard earned money to be treated like this is unexceptable.

Tia Milan

Of all the cosmetics stores Ive patronized, this one has to be the worst! The only thing I can assume about their hiring staff is that something must be faulty in the application process: the group of guys and girls that work here have absolutely no sense of Customer Service. Their lack of personality is only the cherry on the cake for how devoid of initiative they are. I mustve spent 20 minutes in the store and not one single associate came from behind the counter to help me. There was no greeting, there was no goodbye, there was no Help. The 4 associates working this particular last visit were all huddled behind the counter on their phones and complaining about scheduling. The complete disregard for customers in this particular location is absolutely appalling. Im going to be so happy To never shop here again! And Im going to be sure to spread the word .

Tiffani

I got gel nails done for my birthday and by that night 6 of them chipped. I went back in and the manager told me to come back the following day to get them fixed. I got them redone and not a week later I have several nails that have chipped. Ive had gel nails before and they have all lasted AT LEAST 10-14 days with minimal to no chipping. Both ladies who did my nails were nice and willing to help but for $45 I expect them to last for a lot longer than a week.