United States Postal Service

Reviews 6

WI

Will Ramirez

I live in an apartment and have trouble getting packages sometimes, but this time was the kicker that has forced me to write a review on how terrible they are. The package was supposed to be delivered on Saturday (as the tracking online showed) and there was a parade on Saturday, at 6 (5 hours after the mail guys usually shows up on Saturdays). I got no "pale slip" letting me know of an attempt, but I had the tracking number that let me know it was being delayed. I tried to call from three different phones at three different times on two different days and never could even get a ring. So I went to the office on my lunch break and waited in line for 20 minutes, because having more than two people at the counter would probably cause a meltdown for the incompetent and unaccountable people that work there. I was finally in front of the employee who was nice enough and after explaining that I didnt have a slip, but had the number he went to look for my package, I was then moved down the counter where he proceeded to track my package (just like I did at home) and told me exactly what I had told him, but in more words... So far there is no reason to give them one star, just wait for the kicker. The gentleman who was helping me then got relieved by, the manager I assume, and he began to explain that the parade caused the carrier to write the explanation "NO SAFE PLACE FOR DELIVERY" in the reasons for no delivery box. He assured me that my package was on a truck today (Monday at the time) and that it would "be delivered today". He then said "Im sorry for the inconvenience.". It wasnt what he said, it was how he said it, he didnt mean it, and I could tell, so I said "Yea, you sound really sorry." He then hit two keys on the keyboard walked away, came back put a paper in front of me, walked away again, and came back with a package for another person who was behind me, and I just stood there; I figured out that I was no longer the customer who deserved attention, so I walked away. It is Tuesday, and I do not have my package and the USPS tracking is still stuck on the 13th (Saturday). I still can not get through by phone, I cant return my items to the website because I dont have them, so my items and money are in limbo for the next (I can only hope) 15 days until the USPS decides "I" didnt try hard enough to get my package. I think the USPS should be out of business and the fact that this employee, treated a (what should be seen as) customer the way he did and had no fear of doing it, is proof that it is a broken system with no accountability and rude, lazy employees. I for one am sick of it, and sick of THIS ranch especially.

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Kerri P

Donald, incomplete? When you want someone to take your rating seriously, make sure you yourself are not incomplete in your choice of words, or do you mean "incompetent"?!? As for the negative reviews of where packages are left, its a shame that people steal, but you cannot blame the post office for stolen packages - you can request signature at the time of drop off. A signature is not possible for every signal package unless requested - as the post office also delivers for another large company. I work for a different post office in a different state and I can assure you, there are times I dont want to disturb a customer, there are new carriers all the time, and dont be so quick to think we dont care...make a call - most offices will treat you and your products as well, if not better than the company you bought them from...dont be so quick (and harsh) to judge, we are human just as you are - if youre flawless at your Job, please clue me in- before the post office, I was 24 years into administrative and customer service work, so satisfaction is something I pride myself in and I can almost bet Ive unintentionally upset people - never on purpose. You also have bored people or elderly set in their ways that will rattle your job by the littlest thing or even fabricate stories...as long as it doesnt cost me my job, let them lie - they are still an important part of my job...most of us dont judge even after being judged so try to save the judgements for when we failed you on realistic requests...not from what you *think* you see. Thanks!

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Amy Cordova

Absolutely terrible service. First, our whole neighborhood gets packages mixed up almost on a daily basis. Second, I scheduled a pick up online during regular mail delivery. I ended up having to schedule it 3 times because twice they were a no show and the package sat outside all day. The third time she actually was delivering another package to me and just left the one I had sitting there for pick up. She didnt even ring the bell but I saw her and ran out after her to give it to her. Lastly, just got an email stating she tried to deliver another package to me on this same day that was out for delivery but got no response. Are you kidding me?! You dropped off another package and I ran out and gave you one. How is that possible?! Worst ever. Really unreliable. I wish Amazon used UPS and Fed Ex exclusively so I didnt have to deal with their horrible service. Also, I tried calling them to nicely voice concerns but I think they just take the phone off the hook all day. I could never get through. # FAIL

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amanda patterson

They never answer thier phone. I have a package that was delivered to the community parcel locker and they usually put a key in the mailbox, However, this time they didnt put the key in the box. I called the PO on 3/30/16 AND THEY ACTUALLY ANSWERED!!!! I explained what was going on and the guy that answered said he would call the postman and let him know to check another box for the key. I get home from work and STILL no key for the box. I tried calling all day today so far (3/31/16) and it just rings and rings and rings. Now its the afternoon and its just ringing busy.....What the heck USPS.....call any of the other locations that come up in sanford and they say " you have to call the one on 1st St. I said i have been and they dont answer. she said she knew but thats who i had to call. UGH! and of course I work in Altamonte so I cant go there on lunch. They are open 9-5 and i work 830-5. ANSWER YOUR PHONE USPS.

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MA

Mark Gill

I deal with this post office every business day. The employees care, are easy to get along with, and provide consistently solid service. The overall USPS, if there were a way to give reviews, would get a 1 star or less if possible, as we are an online sales business and 3% of economy mail is lost, and 1% of metered flats are lost. Conequently, first class and priority mail is nearlly perfect. Amazing the difference that accountability coerced by tracking makes. This is a horrible company, but this local office makes one aware that socialism hasnt brought down every aspect of the post office.

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Bruno Arslanturk

Not sure about all the negative reviews, especially ones involving delivery issues in different states, cities but this particular branch has been first class to me for over 13 years now. Every visit is a pleasure, I am in and out quickly, employees always make sure you do your shipments the most cost effective way possible. I do a lot of buying and selling on ebay and never had and issue with the delivery service either. I am no fan of post offices but this one is a very fine example of how post offices should be run.

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