Gene Perez Body Repairs, Inc.

4710 N Florida Ave, Tampa, FL 33603, USA

Address:	4710 N Florida Ave, Tampa, FL 33603, USA
Phone:	+1 813-239-3616
Site:	perezbody.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 21

Reviews 4

Danny Lee

1. My corvette stingray 2015 had bumper cover damage. Got the paper work and payment from Allstate which stated clearly, new OEM bumper cover (original factory part), not reconditioning the damaged bumper. 2. Got a call back a week later and said car was ready. I went to pick it up but was in a rush so didnt really look closely. Looked a little bit off at the shop but left. 3. Got home and took a closer look, but the damaged area looked odd. There was a lump and dimple where the dent had been. So I check closely at the bumper. I know every scratch on the old bumper, and there is a big scratch that I had paid a detailer to repair, which is still there. Thats when I knew that they hadnt replaced the bumper as they had been paid to do. 4. Call the manager and ask him why he didnt replace the bumper. At first, he insisted that the bumper was new. But when I confronted him, he changed his story to say that they reconditioned it because thats what the Allstate statement said, which is not true and confirmed multiple times by our Allstate agent and representatives. Allstate said that they paid for a new OEM bumper. The manager tried to say that "ALT OEM" on Allstate statement meant they can recondition, which was a completely bs. 5. They also charged Allstate about 100 extra for badge replacement without replacing it. Obviously a fraud since they never replaced it. 6. The Manager finally said sorry for "mix up" and will replace. I told him I would give him another chance. 7. Took the car back and about another week later I got a call saying the car is ready. 8. When I took a closer look, there was still a lump and dimple at the site of old damage. But they claimed it was a new bumper. So I had him show me my old bumper, which was half covered. I wished I had checked it closer. After I got home and examined it further, I tried to call and to see if I could take a look at the old bumper again. They hung up on me, pretended not be able to hear me six times, even though I had tried to call from both a landline and cell phone. Finally, Mike called back. He at first said the bumper was still there, but when I told him I wanted to see it again, he said most likely it has been sent back but will look and call back. He never called me back. 9. In addition, the paint job was terrible with pain drip at the bottom of each side of the bumper. 10. So, I called Allstate to start a fraud investigation. 11. Their investigation showed they ordered a new bumper cover on the day I went to pick up the car the first time when it was finished. Proving that this was a fraud. But Allstate appears to have decided not to pursue since they appear to have put one on eventually, and they have the receipt of the bumper being ordered from a dealer the day the repair was supposed to be finished the first time. 12. Told Allstate I was not happy with the quality of work and wanted to go somewhere else. They sent a investigation guy out who confirmed the poor workmanship. Also took it to another shop that also confirmed poor workmanship. 13. Allstate stated since I went to an independent shop, they wouldnt pay for another repair and I had to go back to them. But the Allstate guy who came out to take a look offered to call the owner personally since he knew him. 14. The owner never called back but the manager called. Said he would fix it. I brought the car in for the third time. 16. The lump and dimple were improved, but they did another horrible paint job. They sanded the paint drip to the plastic and caused new damage. They also taped and painted on top of the tape so now there is a ridge where new and old paint meet. I guess they didnt want to paint the whole bumper again, which is what they should have done. I had to pay a detailer $200 to wetsand it, but it still looks bad. 17. I gave these guys three chances to do it right. They failed each time, and attempted to commit insurance fraud. These guys really should be out of business.

Craig Best

I have not been able to get my vehicle back and it has been 11 weeks! I sent an email to the owner David in an attempt to get a professional response and I received nothing, I left him a voice mail and received nothing, I phoned back again and hes not available I am told. Very unprofessional and obviously not efficient. I also reached out to Reeves BMW who referred me to this repair shop to make them aware of the lack of service so that they could reference for future referrals. They have professionally responded to me. I will not be able to write a quality of work review until I am able to have my vehicle returned at which time I will do so that everyone reading this can have the entire story. I would not recommend this repair shop unless you are able to give up your vehicle for 3 or more months. I visited the shop on a couple of occasions as well as a sub that they used for some of the repair to stay on top of things and they simply are not working on the vehicle. When asked about progress they have many excuses and are offended by you for following up with them. I have had numerous customer service issues in my life but this one is certainly the worst I have ever been involved with, while Reeves has been one of the best, quite a contrast considering Reeves made the referral. Good Luck for the unsuspecting customer. I wish I had read the google reviews prior to my decision.

Adrian Phan

Horrific service. Someone rear ended my car on a Sunday. BMW told me to bring it to Gene Perez the following day (Monday), so I did. GP said it would be done by Friday or latest the following Monday. When I followed up on Thursday they definitely not Friday and to pick it up Monday. Monday came around they said Tuesday. Then on Tuesday at 4:58 p.m. they called and said it was ready. I said I would be there immediately - they said NO, they needed to clean it (obviously it wasnt done). So I said dont clean it, Ive been out of a car for 1.5 weeks. I told them I would be there w/in 20 minutes. They said they were already locking up and to come on Tuesday. I said no way and that I was on my way and my rental car was expiring on Tuesday (same day). The guy Mike Z. literally said, "Soo?" I cant believe it. My car sat there for a week straight on a 2-day project (My insurance company confirmed they didnt start work on the car until the following Monday - seven days later). Its outrageous how they treat their customers. I wouldnt recommend anyone to go here, if anything, go to Carrollwood Collision - last time I used them they had such speedy and awesome service. GP is AWFUL!! My car sat at in the parking lot for 6 business days before anyone touched it.

Dan Gorda

Ive used Gene Perez twice in the last two months, thanks to a couple unfortunate incidents with my 2015 BMW M4. First, someone backed into my rear bumper while parked and just days after getting that repaired, my nephew hit the driver door with his go kart. Both repairs are flawless. Absolutely flawless, and Im extremely picky. Mike Zulich and Mike Sforza are great to work with (as is Mr Perez himself, who called me personally). The technicians are obviously amazing to produce that quality of work and although I never met them Ill thank them here. Finally, when I picked up the car, the bill was less than the estimate by several hundred dollars. I think that just about covers how honest they are. If you need body work done in Tampa, this is where you go. Ill never go anywhere else.