Caliber Collision

Address:	4126 Gunn Hwy, Tampa, FL 33618, USA
Phone:	+1 813-960-3046
Site:	calibercollision.com
Rating:	3.6
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–12PM Closed

Location

Photos 22

Reviews 8

Shai Ortiz

I went here after I was involved with an accident; my insurance company USAA referred me to this shop. Upon arriving the place is clean and look like a secure lot to leave your car in night after night while getting it repaired, the front-end staff was friendly (Jackie is a sweetie) and the gentleman Kenny that quoted me seemed nice until I started asking question. I explain to the Kenny what happen during the accident; once I was done he started writing his initial estimate. The original estimate that was made, is made before my car is even worked on and is just preliminary; this is not a true or accurate estimate since the car has not been worked on or disassembled to see further damages. However Kenny definitely did a less then par-look of my vehicle that he told be needed about $500.00 in repairs. What a Joke. This was odd to me because I had taken it to a non-USAA body shop before taking it here, so that I could have an unbiased estimate. When I started asking Kenny question he quickly got defensive about the quote stating that this is all USAA would cover. This confused me an truly contradicted the 1st body shop I choose to stop at (Which was Infinite of Tampa) Still I think its funny that I got quoted at a few other very well know and highly rated body shops in the area later that day that were also not on the USAA list and they quoted me a proper and accurate quotes so that my car was not two toned and it was a complete repair from the loss. Kenny said statements like: **("Each of these additional areas contain pre existing damage not related to this loss (stone chips and sub standard prior bumper repair.")** Kenny was happy to quote me but not happy to submit a supplement estimate that would cause about $2000 more worth of charges. He said things like “USAA will not over it.” So verse Kenny backing up his new customer, to help the insurance company see why the repair needed to be done this way, he decided to tell me I will need to do the run around to get it cover. What a bunch of cowards... You would think that they would want all the business they can get, like most small businesses. However I understand why they wouldnt do the repairs, it affects their relationship with USAA, because they would have had to express to USAA that the cheap amount of $500 that they already distributed to me was not going to cover the true repair. Advice For Kenny: Most cars in all of America have normal wear and tear damages that are common and irrelevant, to the accident. Which in this case damage the right of my bumper and right fender and right H.I.D. I think every driver in America can agree that they have some random scratches and stone chips on the their vehicle, this shouldnt stop your insurance company from doing a complete repair. People like Kenny should genuinely be ashamed when saying things like this to insurance consumers trying to hoodwink them out of a complete repair. However I guess when your business is fed LEADS from USAA it is necessary to keep USAA happy, by doing the cheapest possible repair to your car. I dont think as a consumer it is at all wrong to tell your insurance companies that the cheap quote from theyre less then par-auto body shop wont do. The Fact is a USAA adjuster never said that the repair couldnt be covered you Kenny just thought it couldnt be covered, and misleading customers in no joke. I want everyone to know that if you choose this body shop base on a USAA recommendation, prepare not to be heard and your concerns invalided, with trivial insurance BS, as you will only get the repair that they think they will get approved with the insurance companies, and not the repair your car deserves. Side Note: USAA cover all the cost that this auto body shop said they wouldnt. Thanks USAA, as I know consumer who pays the monthly bill to be insured properly is your number one concern. Big thank you to Infiniti of Tampa for sticking by me to make sure all the repairs got covered.

Laura Smith

<3 5 stars all around!!! <3 My husband and I had our vehicle repaired here after another car ran into our bumper. We wanted to make sure we found a good body shop that would make us and our car their first priority and not just do whatever the insurance said to do. We certainly chose the right place. Their customer service was absolutely great. They made sure our daughter was comfortable by offering her popcorn and water while they explained to me and my husband all about the process and were even understanding when we said we wanted to get some other estimates before making a decision. I was so happy we chose this place. Our bumper looked better than ever.

itay cohen

my car had a bended hood from a small collision, I took it to get an estimate and was quoted 600$ so I called carrollwood collision center to get another estimate and was asked to bring the car for a closer look. When I arrived at the shop they wanted to do a full inspection and insisted they would find more damage to the car after the inspection. Since I already had the car checked I told them I just want to fix the hood and they refused and insisted I must make a claim to the insurance company as this will be an expensive fix. Eventually got the hood and the bumper fixed at another shop for 500$ Stay away from Carrollwood collision center.

Daniel Pereira

Outstanding customer service, Ive been in two accidents and both times I dreaded it due to me moving my schedule around. Once I scheduled to drop my car off for inspection I was greeted by Kenny at the door (never happened anywhere Ive been). Once approved by my insurance we scheduled a day and they called Enterprise for a rental. After 1 day it was fixed and I was notified via text and picked it up. They did a great job and even washed it for me. Ill definitely be recommending their service.

Victor Castillo Garcia

I had an amazing experience at the Carrollwood Collision Center the staff were friendly and made me feel welcome and wanted my business. They walked me through everything I wanted to know, the end result of my vehicle I couldnt be happier with. I would recommend this collision center to anyone involved in a collision near the Carrollwood area.

Anthony Carlton

My vehicle was repaired here through my insurance and I am very pleased. The customer service is excellent, they go above and beyond to make sure you are satisfied with the work that is done. Many thanks to the staff who made the repair process smooth and worry free, as well as the techs who did a fantastic job on the repair itself.

Ethan Spradlin

This shop has been outstanding from the day I brought my car in. From the CSR helping me with paperwork, the service advisor that wrote the estimate, and the manager that answered all my questions were all amazing. I hope I never wreck my car again but I will definitely come back here if I do. My car looks amazing.

Andrew Johns

I strongly recommend Caliber Collision on Gunn Hwy to anyone looking for a shop that provides quality work and outstanding customer service. I want to thank David, Arnaldo & everyone that helped with the awesome repairs & paint job of my 2006 Silverado they took from banged up to new again.