Jerry Ulm Body Shop

4855 W Hillsborough Ave, Tampa, FL 33614, USA

Address:	4855 W Hillsborough Ave, Tampa, FL 33614, USA
Phone:	+1 813-249-0404
Site:	jerryulmdodgechryslerjeepram.com
Rating:	4.1
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 98

Reviews 14

Valerie Leisure

Dropped my car off on the 3rd got the run around about when it would be done. Finally 33 days to be exact i got my car back. The following night my car was towed back to the shop. Told the guy who was dealing with me threw Gieco that the car was stalling and sounded like and 18 wheeler. He had the shop checking to see why my car was overheating which was the reason why it got towed in the first time 1 month ago. They had my car for 3days. I could not get another rental do to the fact I just had one for 33 days. So I got a phone call saying they couldnt find any problems with the car. He even test drove it to see if he could find out the problem. He said the car ran beautiful. I just took the car back cause I felt like I was dealing with a bunch of idiots. When I go to turn on my radio it had a code error. So I had to take it to Honda. With me only being there for maybe 20 minutes the mechanic told me that my motor mount was broken. So back to Jerry Ulm i go. The guy was making me sound like an idiot but my question is if they had my car and test drove it how did they not feel the shaking and loud noise coming from my hood. He did not want to put me in a rental car but thank god i got one. He was too busy to get "rid" of my car. Gieco or Jerry Ulm needs to get rid of that guy. Poor customer service...

James Waite

Im not saying my experience can accurately reflect everyones service experience with Jerry Ulm, but mine was less than satisfactory. I turned my vehicle in on Dec 1, and got it back Dec 12. There was damage to the rear passenger door (which was replaced) and damage to the rear quarter panel which was repaired perfectly. Pros: exterior and paintwork are flawless Good communication from the shop Detailed report of work done Cons: My interior was covered in a chalky gritty white dust (maybe from sanding something?) Theres a 12in x 12in oily stain on the carpet in my trunk now The door that was repaired did not open from the interior (why wasnt this checked? I repaired the door opening latch mechanism myself with a few adjustments, but it was not a pleasure to discover this major flaw in workmanship while giving a ride with Lyft ridesharing service). The cons are all fixable on my own, however, the number of unprofessional and sloppy oversights are too many for me to leave a strongly positive review. I didnt contact Jerry Ulm to correct these things since it would have been more time spent that I dont have available, plus, I didnt have to pay for any of the work so I wouldnt be seeking any compensation for the oversights anyway.

James Stanley

I recently had an issue with the door on my jeep as the latch wouldnt catch, keeping the drivers side front door from closing at all. I had some work done at Jerry Ulm previously and was very satisfied so I decided to bring my business back again. I cannot describe how impressed and pleased I was once again with the level of service they provided. From the welcoming front desk to Dan Isaacs the assistant manager everyone was just a pleasure to deal with. One of the Techs took a look at my door and thought a minor adjustment could be made to fix the issue and if that was the case then the work would be for no charge. That did turn out to be the case, and there was no charge. In this day and age of very few auto places doing the right thing by the customer this place stands out above the rest. Obviously I expect to pay for auto work, but for them to go out of their way to fix an issue with no charge resonates with me and they will have a customer for life whether its for $200.00 or $2,000.00! Ask for Dan Isaacs and you will have a fantastic experience guaranteed.

Jasmine Tillett

I wouldn’t deal w this place if it wasn’t for geico choosing them. Everytime I walk in I get weird looks for all the old white people (I am a young African American woman). The time to speak with someone always takes a long time. The receptionist acts almighty and righteous. My car took awhile which is fine because it was covered however communication was absolutely terrible. First we were told it was delayed because we had it towed in and didn’t sign ONE single peice of paper. Then it was delayed again. Then Hurricane Irma delayed it. Then we called for an update plenty of times barely anyone called back. Someone called back and said something about my sunroof I HAVE NO SUNROOF. Basically they have trash customer service and every single time I come in contact with people here I get frustrated and my time is wasted. You’ve been warned.

Paras Patel

This is quite possibly the worst costumer service I have ever received. Its almost as if everyone that works here does not want costumers to come here. I was rear ended and brought my car here. They told me to come back in three weeks. After speaking to the manager he said come back the next week. When I did finally get my car back, it wasnt even fixed correctly. The trunk door wouldnt open... when I called back to get the car in again, I was pushed from one ringing phone to the other. Ultimately I left a message but still never got a call back. I understand this is the only Jeep center in the Tampa region but I probably wouldve been better off at Maaco.

Matthew Stefanick

Outstanding! The wifes car got rear ended so the insurance company sent us here. Everything was covered for us and they completed the work in the exact time frame the promised. The car looks as good as new. Tommy was a delight from start to finish. I didnt think outfits like this existed anymore but they do. Nice work by all. Thanks

Dorothy Powell

Excellent customer service and Geico adjuster really impressed me with how fast they fixed my car. And they put me into a SUV Pathfinder while my car was being repaired. I loved that SUV very much. However I was ready to get my car back. The bumper was just like new. Back on the road again! ✌

jared wayt

3 months and had to take it back 3 times, Im not sure how a major car dealership partners with such a poor body shop, makes you think! such a headache dealing with these people, poor customer service. Id give zero starts if possible. I had to take my jeep to another shop to get it right.

Valerie Leisure

Jud is an amazing person. He turned my bad experience right around and made me happy customer. Highly recommend working with him. Great customer service also ☺

John Shellshear

Good staff and the manager is very passionate about his store and your experience from when you arrive to when you leave. Well recommended.

DeeDee Jakeman

Best body work in Hillsborough County. Parts Dept. always tries to find the best prices and parts and friendly advisors.

wes jr

Thank you guys for fixing my car it looks like new again. Dan and Julio took care of me god bless.

Keke Sutton

They do great work. But for some reason you never get your vehicle back in a timely manner

Pink Saila

Not the bod shop I was looking for. This is a car place, not the cosmetics place.