Orangetheory Fitness

17515 Preserve Walk Ln, Tampa, FL 33647, USA

Address:	17515 Preserve Walk Ln, Tampa, FL 33647, USA
Phone:	+1 813-774-3488
Site:	orangetheoryfitness.com
Rating:	3.9

Location

Photos 46

Reviews 17

Mari Meyer

Love and hate relationship. Two part review on business practices and the workout itself. BUSINESS PRACTICES: I cant say anything good about how they manage their business. BEWARE if you cancel your membership they will continue to charge you. I think in part this was due to the previous managers incompetence (Trish) although it seems to be a recurring issue at other locations - perhaps there is a bonus program tied to monthly subscriptions hence why they keep "forgetting" to cancel credit card charges. Heres my story: I cancelled my membership effective August 2014 and I got charged again in September - so I called Trish and she refunded the amount and admitted to not having completed my cancellation correctly....but AGAIN she didnt do things right and my account was charged in October and November. This time to my surprise (or really not) I found out Trish was let go and a new manager took care of refunding me for those two months. Bottom line Im reporting this to my credit card company and requesting a new card to avoid further fraudulent charges by OTF in New Tampa. WORKOUT: It is a great workout and I loved it but their class schedules dont work out with my work schedule. DO the free trials but dont buy after the first one - wait until you do a few before buying a package (they WILL push you to buy after the first free trial). Oh, and you will be in pain for some time after the first workout. Alternatively, if you dont have money to spare each month (I paid $59 a month for 4 sessions) you can save a ton of money buying an average heart monitor on Amazon for around $40 or $60 and doing 30 minutes of cardio and 30 minutes of cross training while staying at 84% of your max heart rate for at least 12 minutes. I really wish the new manager good luck trying to clean up the mess the prior manager left behind...I also hope the owner of this franchise reads these reviews and takes notes.

cristina giammattei

I am giving this OTF a bad review because of their staff. Some of the women there are not professional or helpful in any way. The second reason I am giving this gym such a low review is the price. It is OVER PRICED. You can go to any gym with classes for so much less. This gym is not a miracle worker its basically a scam for your money. They charge you for any classes you miss and they have a terrible membership cancellation policy. You have to cancel your membership 30 days prior your billing date, so even if you cancel your membership you pay for an extra month regardless.

PUJA TRAVELS

Bad Bad Bad Be aware!! of giving your credit card they keep charging you even if u call them or go in person to cancel membership.They been charging me since December till February where I cancelled my membership in November.I called them yesterday they said we need proof that u came here and signed that u cancelled membership.Basically they are saying to save your paperwork or there is no proof that u cancelled.They are scam, staff is very rude, at time when u start They say something and when u have to cancel its very tricky.

Robert Stanley

When it comes time to cancel your account, good luck! I canceled back in August and they still continue to bill me for September, October and November. I call numerous times and they say they will fix it but I never received my money back. I ask to speak to a manager and they tell me someone will call me back and they never do. Horrible management. This place is not worth spending your money on due to horrible management skills, especially at this location.

sherrie Ngo

I am a person who hates working out and I cant say I love going but Im always so glad once I have. This staff is so amazing. They are really really nice, they care about their clients and they will know your name even after 1 visit. Its like having a personal trainer but in a group setting. Its great for all levels so dont think you cant do it. You go at your pace. I highly recommend OT. Youll really thank yourself weeks from now.

Chantelle Sharpe

As someone who has tried multiple times to get fit and healthy and failed in the exercise department, I wasnt sure about OTF when I tried my first class. My mind was quickly changed. All of the studio coaches are great, and encourage you to try your best but are ready and able to provide you with modifications for any of the movements. The first workout routine I have ever kept up with past the 2 week mark! Great workout!

Lauren Hirschey

I LOVE working out at Orangetheory Fitness! I became a member in April 2013. The staff was super friendly and always helpful when needed. I know past reviews said the staff wasnt helpful, but now that they are under new management, that has been fixed. Personal Trainers like Coach Abdul are full of energy and very motivating! Its a really cool concept, to have a total body workout in JUST an HOUR! Thanks OTF New Tampa!

Maynard Keenan

Overpriced. Very little time with weights. Cheesy music. Horrible cancellation policy. Constant billing issues even after you cancel. Do a Google search and you will find people are continuously charged like I was. You can get a much better workout at a real gym for less money. Basically an overprice Spin class.

Sarah Valle

I LOVE Orangetheory! I became a member in June and not only have I lost 17 pounds, I am stronger, happier and more confident! The trainers are great, the staff is friendly and the workout is amazing! I look forward to classes every time and have yet to get bored. Im so glad I decided to give it a try, you should too!

michael Avery

Not a member at this location, so I cant speak to billing issues (Ive had none at he location Im at) But, I can say that I loved the classes I have taken there when I find myself on that side of town, In particular Nick and Zach were super informative and helpful. great energy.

Samantha S

I just moved and had to cancel my membership here. I had a great experience from beginning to end. I had no problems with cancellation either, however, it is under new management so that might be a factor. Loved the instructors and all my classes. Highly recommend!!!!!

Barbara Torres

Trainers are great! If youre serious about weight loss and strength training, come here. Josh is my absolute favorite coach! But they are all super great and motivating! If you cant stand the sweat, dont come here.

danielle kennedy

I love orange theory fitness and everything about it. Love that it is a full body workout, how each workout is different, the music and the people. It makes working out fun. Love all the challenges and games!

Kaaron White

Very good workout! My favorite trainers are Nick and Arielle bur you will get a great workout no matter whos leading the class. If you keep your nutrition under control, your results will be phenomenal.

Kenan Rafati

Arielle Bondura (Manager), disrespectful and rude towards costumers, especially those who seek help. Studio and facilities in general are great. Overall front desk faculty are quite ill mannered.

Anonymous User

great workout, definitely overpriced, and like the reviewer below, your billing is likely to get messed up and there is virtually no help

Khristian Marcotrigiano

Member for about 3 years and I love it! I never imagined this level of fitness! Its truly amazing and a great work out for everyone.