Crunch - Bloomingdale

3236 Lithia Pinecrest Rd, Valrico, FL 33596, USA

Address:	3236 Lithia Pinecrest Rd, Valrico, FL 33596, USA
Phone:	+1 813-381-4106
Site:	crunchbloomingdale.com
Rating:	4
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 7AM–7PM 7AM–7PM

Location

Photos 58

Reviews 4

Aryn Plas

Went through a whole ordeal trying to cancel my membership - was told multiple different stories by different personnel. Initially was (rudely) told there was nothing to be done unless I physically came to the gym (no email, no fax, nothing would be acceptable). Finally, I was told the correct way in which I could cancel my account, but it took 2 weeks to receive an email response. The response (on Oct 17) was that it was taken care of & that I would receive a refund and my account would be canceled. I have yet to receive a refund, but Im assuming the account is canceled since I havent had any additional charges. I have followed up twice since then with 3 different emails: customer service entry on the website, emailing straight to the branch, and emailing the manager who responded on Oct 17th about the refund/cancelation. I was originally planning to rejoin once a location opened closer to my home, but will be looking elsewhere & suggest the same for anyone else considering this gym. 12/9 UPDATE: I was told via e-mail that it was going to be taken care of (cancellation and refund) back in October (as mentioned in my original post). Never heard back and didnt see any refunds from Crunch as of 12/5, however, I assumed they at least cancelled the account since I wasnt getting charged anymore and I received the aforementioned e-mail response. Earlier this week I decided to call into their ABC main billing HQ regarding the refund... Theres an automated overview of your account prior to speaking to a representative - it tells you your balance, your next billing, etc. Apparently, instead of cancelling my account, it was "frozen" and they were planning to unfreeze it in January and start billing me again. Wow, was I glad I called. According to the customer service rep, they "initiated a refund" back in Oct and then reverted instead to a frozen account, which only freezes for a set amount of time before billing starts again. INSANE. At this point Im furious, but the ABC rep was amazing (thank you, Maria!). She originally was telling me this had to be handled by the branch, but after I forwarded her all of the e-mails and she saw for herself the ridiculous lack of communication & customer service, she took matters into her own hands... She was extremely apologetic, responsive, timely, and even got my my refund within 4 days of contacting her! If only this was the attitude from the branch itself...

john panoulias

I have spent countless dollars in the gym on trainers and have been nothing but loyal to Crunch... Today I was finishing up my workout routine with an abdominal circuit, in which required the ab roller tool. I went to the front counter to request it as politely as possible from the male assistant manager(whose name I cant remember), and after using it for two short sets I was met by the female trainer (whose name I will leave out), who engaged me with such a disgusting tone as to why I had that piece of equipment, I was caught so off-guard that I quickly returned them to the front counter and apologized for having them. I quickly left and returned my bag to my car. I came back in to get the general managers when the assistant manager refused to give up the number and said "I will handle it", I was not amused. He was trying to brush me off as if I am some nobody that he will never see again. I go to Crunch daily, he will have to see me again, as uncomfortable as that makes me. I then requested to be refunded for the month of august, and my membership cancelled. He refused to let me do either of those things. I grew very impatient with this "manager". As my anger was rising and I felt myself beginning to lecture him on aspects of management, I gave up and stormed out. I thought it was over. He FOLLOWED ME OUTSIDE. I tried to ignore him until I heard him coming closer yelling "HEY! Ill HANDLE YOU!" over and over in a frantic tone. I turned to find him chasing me with his arms out provoking a fight. My adrenaline sky rocketed as I turned around prepared to defend my self and I ordered him to stay back over and over until he finally ran inside saying he is cancelling my membership without a refund. "Judgement free" is supposed to be the basis of Crunch, well I felt very judged. tomorrow I will be taking this issue up the chain, and until then I do not think I will be returning to crunch for a long time. Or at least until their management can get proper training and they stop using children with high school mentality

Juan Velasquez

Had just come back from college and my friends asked me if I wanted to go to the gym so I said sure. We walked in and it seemed like a nice gym, my friend handed me a guess pass and I went up to the front counter and handed one of the managers the pass, I think his name was Bryan. He looked at me and out of nowhere started screaming at me " If you already used this pass you cant come in here!!!". Thats not an appropriate way to treat a first time costumer isnt it? I told him that I had just gotten back from college and that if I had already used the passed why would I even come back. He looked at me dumbfounded and started screaming again " ok let me check the system and if your name is on the square you better get out of my gym!!" I stood there with a blank stare since I have never been mistreated like this before. After several minutes of looking for me throughout the entire system he finally realized that I had never used the facilities before and his whole attitude changed, he even got the courage to ask me what college I went to even though I was wearing a Duke hat. When I told him that I go to Duke, you should of seen how embarrassed he got and his entire time towards me change rapidly. Bryan, or whatever his name was, was racially profiling me because I am Hispanic. I feel disrespected and embarrassed because he probably didnt believe my story cause of my race. I wasnt able to enjoy my workout after that and can assure you I will never step another foot in Cruch after that one workout. The gym itself was crowded and all the machines were taken up. For my money and if I still lived here permanently I would pay the extra money to go to LA Fitness not just for the better facilities but for the great customer service something that is clearly lacking at Crunch and it comes from the top. Hopefully the people at Crunch are able to read this review and do something to change the way they treat new potential customers.

Caitlin Logan

I called to cancel my memebership on the 22nd of November. I spoke to a nice young man who told me "no problem o can freeze your account till March" I asked if while it was frozen if I would have to pay the monthly fee. He told me, "no you wont be charged." Cool. So December 27th rolls around and Im charged $32 for my membership. I call and am told "well who did you speak to? We dont freeze accounts over the phone." I told him the name. "Oh he doesnt work here anymore..." Ok, I still did my due diligence and called to freeze my account. My account was overdrawn. I wanted a refund of the money I wasnt supposed to be charged. "Oh I cant do that. You have to come to the gym and sign a paper..." after several more minuets of this finally I asked to speak to a supervisor. I was told "you can speak to him but hes not going to give you a refund because you didnt sign the paper..." Clearly your staff is undertrained on how to properly address issues. Finally I speak to someone who gives me an answer saying "well refund your account you should get an email." (After I asked if he even had my email on file, which he didnt..) get the email for the freeze but no refund. I give it a few days to see if maybe it comes through my bank. Nope. Call again. They agree there was an error and send me an email stating the refund. I called today to see how long it is for a refund to post and they said 3-5 days. Its been 5 and nothing has posted to my account. I am so annoyed with how this branch is run and their lack of training and professionalism. Overdraw my account, argue with your customers, make them feel as if they did wrong when its the staff who arent trained...definitely work on your customer service skills.