Bonaventure Resort & Spa

Reviews 3

EV

Evan Gilles

Upon our arrival, we were given the 2 rooms we had booked; one for our kids and one for my husband and myself. Unfortunately, the rooms were in 2 different buildings even tho, we had requested them to be at least on the same floor. The first room my husband and I walked in to had an overwhelming odor of mildew. I couldnt even stay in the room very long because my lungs were burning so badly. We requested a new room that did not have this problem. I had to sit on a chair in the outdoor corridor while we waited. After 30 minutes, my husband became frustrated that the other room was still not ready so he asked them to just give us another room in another building. This 3rd room was ok, but still had a strong smell of mildew. We were so exhausted from traveling that we just took the room. I like to unpack when I travel, rather than living out of my suitcase but, when I opened the drawers of the gorgeous dresser, the concentrated smell of mildew almost knocked me over. Obviously the mildew issue has been going on for a very long time for the wood to have absorbed so much mold. Its a shame because the furniture really was very beautiful and well made. We are at home now and I really regret keeping that 3rd room! I became very ill after our return with a sinus infection due to the moldy air in that room. Everything that we brought into the room came out smelling moldy, including my cpap supplies and machine. I had to replace everything except the machine itself. The supplies are expensive and not covered by my insurance because it wasnt time for my regular re-supply to be sent out. All of the clothing, shoes, personal care items and the suitcases we used had to be washed and sanitized. NOT exactly what I had in mind when I returned from vacation! The shower in this room needed a good scrubbing and when we called for someone to come back and clean, she made a good attempt but told me that it was just old grout. After she left, I went back behind her and was able to clean up the thick soap scum with the edge of our room key........ Our room also lacked a refrigerator so we called the front desk and they said theyd bring one up right away. We got our fridge soon after but it was nothing more that one of those tiny dorm room sized ones. The only place to put it was on the carpet......yuck........ The main pool area was beautiful and well kept however, unless you got out there very early in the morning to get a lounge chair, there was no place to sit. I asked the towel attendant as well as the front desk and was told that there are no more chairs. There were only about 20 chairs available in this very large area. Youd think that they would have chairs in storage to bring out during peak times. It was very disappointing not to be able to go out to the pool and just sit in the sun and relax. I would have to give the morning breakfast fare about a "C". For $17.00 for the buffet, I dont expect to have to eat powdered (disgusting) eggs. We chose Ihop for the other mornings that we were there. One positive note, the staff were all very professional, respectful and very responsive to anything that we asked for. Despite such wonderful staff, we will not be back there again. Their rooms and ventilation system need to be completely gutted and refitted with new in order to get rid of this mildew problem. This resort isnt even on the water so, I cant understand why mildew is such an issue. As we strolled outside we could actually see black mold growing on the exterior vents of these rooms! Honestly, we couldnt get out of there fast enough!!

JA

Jarrette Lane

I had high hopes and expectations of this "resort" based on a friends recommendation. Its obvious based on my experience that my friend stayed in a different building. I stayed in building 4 which I dont recommend. The customer service is seriously lacking. Upon checking in I advised the lady that I saw that I could get a room upgrade if I checked in. She then told me that I was already upgraded to a two bed suite..umm ok but isnt that what I initially paid for? I made it very clear that I wanted to be in the renovated building due to the bad reviews I saw online. She then said they only had one building that had been renovated. While driving up to our building I wasnt impressed at all. The buildings looked very dated and we saw several stray cats running around. After entering the room there was small ants and gnats in the kitchen area. Bathroom issues: 1. There were not enough washcloths only 2 but 3 people were listed on the reservation. I called downstairs and they promptly brought more up. 2. The shower had mold and mildew 3. The shower head was filthy 4. The shower drain smelled of sewage mixed with hair relaxer when taking a shower Room issues: 1. The furniture had a few tears 2. The sheets were hard and thin 3. The mattress was old and squeaky 4. The T.V. had horrible clarity. Im not sure if they are using antenna service but it was definitely hard to watch. Pool issues: 1. The pool was dirty it looked like it hasnt been cleaned in some time. 2. The guy that was working the pool area appeared as if he wanted to give up on life. After speaking with him for a while he came around. Maybe he just doesnt like his job. After leaving the pool my family and I were headed to get something to eat when an employee came speeding through the parking lot and almost hit us head on. Upon checking out the person working the front desk didnt even ask how my stay one. If youre seriously looking for a 4-star resort this is not the place.

OL

Olivia abo

I got this hotel through orbitz and ended up paying full price anyway because they had 18$ resort fees per night. I called to confirm and made sure that was all, they said yes. Upon checking in, was slapped with a $100 security deposit PER NIGHT. Sercurity for what? The cheap flat screen thats not an HDTV, which was extremely disappointing. The 10 channels it did have were the worst quality and I couldnt even use my laptop to connect onto it because it did not have an HDMI input. There is NO PRIVACY. The walls are so thin and there is a connecting door with your neighbors. You forget how much you hate the sound of screaming kids at 1am until you can hear the parents having a full on conversation. Its that thin. We asked to be moved and were, until a couple hours later a new guest arrived. You can hear the door slamming and the kids talking. Becoming intimate is a nightmare when your neighbors are a breath away. Wifi was slow and horrible, luckily it wasnt a business trip. Bathroom is covered in granite, beautiful to look at but a huge hazard. The shower had a glass door that let water soak the floor. After using every towel to dry, still nearly slipped on the tiny drip on water by the sink. The only thing I liked in this hotel was the bidet. Pool side doesnt have enough chairs or umbrellas, there is nothing covering you from the Florida heat. BREAKFAST IS NOT FREE! We unknowingly paid 15$ per person for their breakfast buffet. We paid tip because they gave us coffee, but it really was not the type of breakfast I wouldve paid for. Good luck traveling through the maze to get to the actual hotel. So many small turns and its so dark, we ended up getting hit right before we checked in. I wanted to cry it was such a horrible experience. This is probably the worst hotel I have ever stayed in. I will never go back.

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