Joanne Cleaners

Reviews 4

RO

Robert Watkins

Never written a one star review before, but this experience was unbelievable. As a 7 year customer of Joanne Cleaners, I recently tried to put on my clean tux for an event, only to discover the waist was 7 inches wider and length was 10 inches shorter than required....bottom line....not my tuxedo. One does not wear a tuxedo every day, so it had been a while since I picked it up. After my wife returned to the store to explain the situation and return the tux, they explained they dont have my tuxedo. When the discussion turned to how we can make this "wrong" into a "right." The employee, whom we have known for a long time, began yelling at her, calling her a liar and saying that my wife only wanted the money. She then threw the clothes back at her which she had brought for cleaning. Finally, telling my wife that they do not want her business and she must leave the store....again this is after 7 YEARS OF BEING A REGULAR CUSTOMER. You are probably thinking, "there has to be a catch." Amazingly there is not one. This is simply just the worst example of customer service that you will probably ever hear . Even if Joanne would not offer a settlement or store credit, this is no reason to verbally abuse someone to the point of crying. While others may cite a positive experience here, like we did for 7 years, it is just facade and a ticking time bomb when something goes wrong. There are way too many other good dry cleaners who actually care about you. Joanne cleaners no longer wants my business and I implore you to not give them your business.

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BI

Bianca Franco

Each time I brought the same garmets, price changed... go somewhere else for cheaper consistent pricing. $11 for a shirt is ridic, but what can one do when they want their short back?

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NO

Norman Garrett

Great service, quick and always helpful!

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AL

Alexander Hovenstein

Lovely staff and service

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