Peach Cleaners

Reviews 6

NA

Nancy Nguyen

Upon reading this post, owner finally called me to discuss this issue. The excuse was he was too busy the last two months to handle this issue and offered to have the shirt repaired and personally delivered to my doorstep. While I am very pleased to have my shirt back and repaired- I should have never had to deal with unprofessional work to begin with. Changing from 1 star to 2. ---------------------------------- -POOR CUSTOMER SERVICE -POOR FOLLOW UP -POOR MANAGEMENT -POOR COMMUNICATION -LACK OF ACCOUNTABILITY -LACK OF PROFESSIONALISM -DOES NOT FOLLOW TAG INSTRUCTIONS -NOT CUSTOMER-CENTRIC -EGOTISTICAL OWNER -WILL DESTROY YOUR CLOTHES -STILL NO RESOLUTION TO MY ISSUE 2 mo. LATER On JUNE 12 I brought my fav blouse for stain removal and some button down long-sleeves to be dry-cleaned and steam pressed. Upon pick-up, my blouse was tattered and had holes and none of my button downs were dry cleaned or pressed. They were covered in a plastic bag as if theyd gone through a process, but it was very wrinkled and the clerk apologized and agreed that it was not appropriately processed and agreed to re-submit them. Even more distraught at the tattered blouse, the clerk called the owner (John Cho), who questioned the validity of my claims and began to tell me, "that is impossible, we are a very high-end cleaner and we deal with high-end blouses all the time". After continuing to explain the situation with his employee concurring, he asked me to leave the blouse for him to examine himself, and later texted me, "we do very expensive blouses (and a lot of them) and rarely have issues with them". He even denies that my clothes were wrinkled and continued to defend his point explaining the "seamless" process of his operation. He promised to follow up with a call and never did. He eventually texts (good enough I guess) and says that it is possible that the holes are from the dry clean process. I explained that I brought the blouse for stain removal ONLY and explicitly said NO DRY CLEAN per the tag, and his response, "Care labels are notorious for being incorrect.... And yes they did press your other clothes...All our clothes gets finished on the press..Maybe the inspection process fawked up." He continues to explain that he would not have this size (2 locations: 6355 Peachtree Dunwoody Road, Sandy Springs & 1000 Whitlock Ave NW #100 Marietta) If he had a Sh**ty Operation. SO EVEN WITH PHOTO EVIDENCE AND HIS OWN EMPLOYEES TELLING HIM, HE STILL DENIES MY SHIRT WAS DESTROYED AND WERE NOT DRY CLEANED OR PRESSED. I returned to pick up for the second time and had the SAME issue, my button downs were not PRESSED nor Dry Cleaned. The clerk and I compared them to another set of clothes and we both agreed that my clothes were NEVER pressed and that the owner never personally looked at them. So, I picked up my non serviced clothes and was promised a resolution/reimbursement for the blouse that was destroyed... BUT IT HAS BEEN 2 MONTHS - NO RESOLUTION.

---

AU

Austin Perry

Always do a nice job. I had a suit that i took in that had a missing button that I had put in the inside jacket pocket. Totally forgot about it until I got the suit back and they had sewn it back on and hadnt charged me for it. That gesture alone when not even asked is why I will continue to be a customer. Thank you if you are reading this!

---

RI

Riz Tre

Priced right with great quality. My wifes pure white Jacket had been turned like a Mechanics overall. When we picked up it was like New. There were however a couple of minor stains that were not cleaned and they returned a day later than promised. Excuse - "stains were hard". They should have told at the time they took it in. So one less star.

---

SR

SRIKANTH SURYANARAYANAN

Dry cleaning was good. They even return any items that we might forgotten on the clothes in a sealed bag. Good service. Convenient location.

---

JI

Jill Corcoran-Fidler

Very Professional!

---

TI

Tirumala rao Dammalapati

Good

---

---

Other organizations