The Zac Team, RE/MAX Metro Atlanta CitySide

Reviews 3

MA

Mariel John Borowitz

We worked with Alli Maddox at the Zac Team and were really happy with the results! The quick version: Alli was perceptive, knowledgeable, responsive, diligent, and friendly! She found us a great house and the entire process was very smooth (especially impressive since were first-time buyers)! The longer version: We originally found Alli through Zillow - we wanted to see a particular house, and Zillow randomly assigned us to her. When we got in touch, she explained that the particular house we wanted to look at was already off the market (Zillow sometimes lags a bit). She gave us a link to a more up-to-date set of listings and asked if wed like to meet so she can help us with our house search. We explained that we were only casually looking and really didnt intend to buy a house any time soon (if at all). Despite that, she said shed be happy to meet and learn more about our interests, and she even came out to our apartment to meet with us (wed recently had a baby and didnt want to travel). Alli took us out to see a number of different houses on different occasions, helping us to get a sense of the market and different neighborhoods. She understood that we were still in "just browsing" mode, and we never felt like she was pushing us to buy something. She was helpful in helping us think out the pros and cons of various houses. She was attentive in listening to what we liked and didnt like, and eventually suggested visiting a house that hadnt been on our list. It was fairly different than some of the things wed been choosing to visit, and we realized as we walked through that it was actually much more in line with our style! I thought it was really impressive that she seemed to know our needs/ interests better than we did! (And it was less expensive than some others wed been looking at - which was great!) That ended up being the house that we bought. Alli continued to be very responsive and helpful after wed made an offer on the house. She answered lots of questions (by phone, text, and email), and helped us to understand everything in the contract (we had some questions about some of the terminology, and she actually walked us through it paragraph by paragraph). She explained what we would do during the buying process, and made suggestions related to finding mortgage brokers and inspectors. We couldnt be present at the inspection, so Alli went in our place - and she took measurements of the rooms for us. She made good recommendations about what to ask the sellers to fix, and everything we asked for ended up getting done. Alli did a walk-through herself afterwards, noting a couple small things that would require follow-up, and she did another walk-through with us when we got back to town. Overall, the process went really smoothly, and we really enjoyed working with Alli! *Full disclosure: The Zac Team offers their customers a $25 gift card for writing a review, but they dont do anything to influence the content of the review - this accurately reflects our experience.

MI

Michael Trow

We can’t recommend The Zac Team enough. They are simply fantastic and after all the realtors I/we have dealt with they will always stand out in my mind. My better half and I relocated from Florida to Atlanta and found dealing with The Zac Team seamless from start to finish. Melissa and Jon are fantastic at what they do. They made the stressful process a lot easier and brought professionalism to the table in every department, including recommending us to other trusted service providers that we needed to purchase the home. They excel in communication, knowledge, ability and professionalism. We started by finding The Zac Team online and submitted our details to be able to search properties on their website. Within a couple of hours Melissa called to understand our needs and was happy to take the time to really understand us, and what we were looking for (even reading between the lines of what we were saying and what we really meant!). The way that it worked for us was that Melissa was our broker and Jon our ‘on the street’ guy, this was a novel experience and really made a difference having a team working for us. During our search, we had limited time across two weekends and they were both working tirelessly to help us see only houses that fit our criteria during our viewings. They went and looked at houses before us and vetted any that we were interested in. We ended up seeing over 15 properties in 3 sessions and were never rushed or pressured. During the entire process they were always available and happy to offer advice to aid our decision making process. The house we ended up purchasing was because of them and their professionalism. Fact. The house had been under contract twice within a short period of time and wasn’t showing up on ANY of the listing sites we were using such as Trulia or, as I understand it, the MLS. Due to their market knowledge and expertise they were able to find us a property to see before others knew that it was back on the market. This gave us a huge advantage when making an offer. From that point on you could tell that everyone at The Zac Team (with possible exception of Zac’s dog who just wanted to have his belly scratched!) was genuinely interested in US and working towards a positive conclusion. We never felt that they ‘lost interest’ in us after everything was agreed, Melissa even gave us a very tasty house warming gift to help us settle in. I’ve bought several homes before, my better half was a property virgin and we both had the same positive experience and would recommend The Zac Team wholeheartedly to anyone looking to purchase a home. We would even go far as to say that we made our first friends in Atlanta.

A

Anonymous User

After we fired our first agent, we took our home off of the market and were considering various options. As we were in transition, we got a call from The Zac Team and were immediately impressed with how much Ken knew about the market, his confidence in talking with us, and his willingness to meet with is the same night. He shared with us the potential of our property and the ability to sell it quickly. One of the most significant factors, though, was the organizational model of The Zac Team and the whole idea that they work as a team and knowing that we had the expertise of multiple people backing us up. This is the perfect example of how an organization is a network of expertise and how that can work in your favor. We certainly benefited from The Zac Team’s well-groomed experts in marketing, closing, listing and that everybody’s working together on each listing. I just think that’s fantastic. Throughout the process, we received great advice, from preparing the house to go on the market to negotiations. We were exploring the possibility of a short sale at the beginning and knowing that is an area in which they were confident and had a lot of experience certainly helped us in our decision. Even though ultimately we didn’t go that route, it was reassuring to know The Zac Team had the necessary credentials and familiarity. The Zac Team’s negotiating skills are phenomenal. Ken and Zac were very attentive, understanding, and patient with talking with the other company. I’ve heard nightmare stories from people about inspections and pre-closing, yet our process was extremely smooth and we were asked to do very little after the inspection. I know it’s thanks to Ken’s proactive negotiations. I’m already recommending The Zac Team to my friends and family! Everyone we know was shocked that we sold our house so quickly and we know all of that was due to just how well the team works together and all of the effort put into the process. If you want to get your home sold quickly, you should call Zac! This is a horrible time for real estate. Its easy to blame realtors for the loss in value. I have to believe any negative responses about the Zac Team are more indicative of the powerlessness the owners felt about the value of their homes plummeting. Now more than ever you need people who know what they are doing. Thats why we were so glad we went with the Zac Team!

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