Property Frameworks

Reviews 3

DO

Donna Brown

I am changing my post here on Crown. I still think they are a bad company... but Im softening a little bit... I just got the official letter (delivered to the wrong house) late. Ill probably be dinged (. They inadvertently sent me the Cash Flow Summary (01/01/2015 - 12/31/2015) for several owners of their properties. I only recognize one name (because he is the person who owned our property) and I gotta tell you, Im feeling pretty good. We (as tenants) are not alone in the overcharging. The Management fees are crazy; and the turnkey maintenance is ridiculous. The management fees appear to be around 10% (see arent you feeling good out there people)... But back to my complaint... now that I have had a chance to really think about it - I still feel that they are bad news and people should think carefully before entering into an agreement with them. Renting is big business. It is designed to make a profit. You need to really read the lease before you fall in love with the property because they have all the angles covered. Do yourself a favor and if you really feel as though you have been scammed - file a complaint with the Better Business Bureau. Knowledge is power. You can also put in a formal complaint with the Georgia Real Estate Board (I believe that is what it is called). You will never be able to win, but at least you will let people know what kind of company of this. And make you post on YELP, Facebook, etc., any public forum that will allow you to speak. But make sure that your claims are accurate and not inflammatory. In other words state facts. Here are mine: Our vacuum was stolen when the property was being sold. Crowns viewpoint is that we should have locked up our belongings. They sort of hide behind the lease instead of taking responsibility for letting people just wander through the property we were renting. And then because we vacated early they charged us for the rent AND another $550 for repairing the walls with products they supplied (that did not match). That is the bulk of it. We did seek the advice of a real estate friend who informed us that Crown has a reputation, that it is business and it is not personal. And to coin our attorney friend, "while they may be immoral it is not illegal what they did". And so it is what it is. So if you can - #1: File a complaint with the Better Business Bureau - but be accurate and specific. #2: Post on public forums (like this): YELP, Facebook, Yahoo, just to name a few. But remember that when you do be accurate (and honest) because you do not want extra issues. #3: Let your friends know. Lastly, read their lease carefully. Make sure you pay attention to paragraph. We cannot all be wrong. They are NEVER going to give you back all of your security deposit. That have to make a profit. So dont expect it. Feel free to reach out to me if you have any questions. Or make a post and I will check it. But please be advised I cannot share with you the paperwork they sent me - I cannot share names, etc. While I loathe what they did to us and they do lack morals, that is not how I roll. Plus, I have an ailing parent so quite honestly, I dont have the time to spend on issues with Crown but receiving the Cash Flow Summaries today well... it has definitely put a little pep in my step!

GI

Ginny Swearingen

I currently rent from a homeowner who uses their services and I have NEVER dealt with such a disorganized management company in my life. Our dishwasher leaked all over the floor and it took them over a YEAR to replace it and it wasnt because the owner didnt want to pay for it - it was because they had to send someone to look at it THREE times after they didnt seem to have a record of the fact that the first two technicians said it needed to be replaced. The fact that it was finally completed only happened because I put in a handful of maintenance requests, phone calls, and emails until something was finally done. From there, we wound up with a leak in our bathroom that caused water damage on the ceiling. Instead of sending someone in to fix the source of the problem, they simply had someone come spray paint over the stain, which will probably be turning to mold within a few years. Upon renewing our lease, I requested a full carpet cleaning and back screen door placement (since they would have had to do it if new tenants moved in) and the owner easily agreed to the stipulations. However, four months later, NOTHING has been done. I have sent a long trail of emails and made phone calls to the property manager (or should I say, managers, because we have probably gone through 4 or 5 of them in the last year) and no one seems to be able to tell me why its so difficult to have our simple requests met. If you are an owner looking for a management company, DO NOT HIRE THEM. There is no continuity with the staff and nothing gets done. We are good tenants. We take care of the home, dont cause neighborhood disturbances and have NEVER been late on our rent in two years. I would think that we would be the types of tenants youd want to keep happy, so do yourself a favor and look for another company.

JR

Jr Blackmon

As a tenant, I would be more concerned about homeowners working with this company more than anything. Your property is their least concern. We have been tenants at our place for more than a year, and its been very interesting. For example, we had standing water in the basement that eventually turned into a flood for 3 weeks. After we filed the first maintenance request, we waited a week a not one vendor showed- the water worsened. We called to get someone out immediately. Amy advised that I called the plumbers myself because they sent an email out with their information so I guess its out of property frameworks hands... HORRIBLE customer service. They eventually came to fix the issue, but didnt send someone to get the water up. When I called Amy back she then advised me that I should take a broom and sweep the water out the door myself and set some fans out since the basement is concrete. This is just one horrible example of how they could care less how the job is done as long as it is done. WE as tenants are responsible for this property. Any damages would be coming out of OUR security deposit for their laziness. This company is ridiculous. After discussing with Amy that this situation is not my responsibility and you all need to come do the job right, she huffed and puffed and eventually sent out a vendor to get the water up. The customer service here is horrible. We are still waiting for someone to come fix our kitchen sink. Its been 2 weeks. I understand they may deal with a lot of things, but we are not difficult people. We just want things done the way they are suppose to be for the sake this property that is not ours. This company sends out sub-par vendors that match their standards. Please do not rent or have our property through this company. Its more of a hassle than you know.

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