Napa Auto Care Center in Buford

4095 Buford Dr NE, Buford, GA 30518, USA

Address:	4095 Buford Dr NE, Buford, GA 30518, USA
Phone:	+1 770-945-9200
Site:	napabuford.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 19

Reviews 11

Kevin Kim

Ive been going to the norcross location for over 10 years and started coming here instead since its closer to my house. And this place has never failed me once. Both stores are owned by the same owner. I am super picky and knowing a trustworthy mechanic is a must especially since you invest so much money into your vehicles. They do an awesome job on your service and most importantly, they are honest. They dont bs about the price and time. I hated making appointments for car dealership when I had warranty only to wait 1-2 hours when they tell you they will finish it in under 30 minutes. Other independent mechanic shops do the same. This location is good about time. If its going to take long, they will say so. Lots of times, other shops will offer you a ridiculous low prices for their services only to come back later and tell you, you need this or that. They will use the fright tactic into making you waste money on services you might not need or give false information. I cant vouch for other napa auto care as well but this location doesnt. Another great service they provide is they actually take responsibility for their services. If you are not fully satisfied or believe there is still something wrong with a vehicle, they will do a full diagnostic for their job without extra charge as long as you report within a reasonable time(like dont complain about oil leaking a year after getting an oil change nonsense). Although its branded napa, its a honest mom and pop like shop. If you have problems with your car or just need your required maintenance on the vehicle after warranty expires, this is the place to go. I was told that you need 3 people in your life. A doctor, lawyer, and a mechanic. You will have the mechanic part filled if you come to this location

R Disla

Called the day before to make an appt about getting my brakes replaced. I told them I had a coupon for $129 (which would cover new brake pads, hardware and also resurfacing of rotors). I was assured it would cover these items. I take my car in the next day and once they inspected my brakes I was told the coupon was not valid since I needed new 1 new brake pad and the new total was $272!! Complete false advertising! The coupon says it will cover brake pads!! I asked if the manager could call me back since I was lied too, waited 2 hrs and still no call. I went back to get my car and the guy at the counter didnt even offer to get the manager (even though he was there) and just apologized for him not calling! Horrendous customer service and terribly overpriced! I would seriously recommend going anywhere else before stepping foot in this place.

J.Yoon Kim

If you have any car problems or you just need a simple oil change, this is the place to go to! They have great service and they will definitely take care of both you and your car. If you dont know much about your car, no worries. They will walk you through and help you understand what you need to fix/get and why you need it. My A/C broke so I took it to Pep Boys where they gave me an estimate of a ridiculous amount saying that was the lowest price they can fix it for. I wanted to get a second opinion so I brought my car here, to NAPA Auto Care. They gave me a cheaper and fair estimate without any kind of upcharge for the same service. NAPA Auto Care fixed my A/C and it has been working great since. I definitely recommend this shop to whomever is looking for great service at the best price.

Dianne Rosenberry

We were visiting family in GA and were heading home and started having car troubles. We discovered one of the problems was a nail in our tire. We needed to get home in a hurry so we tried to find the quickest place to get our tire taken care of. We went to 5 different shops and NAPA was the only shop that could take us right away and have us in and out. Not only did they fix our tire, but they also checked out our other problems by request and helped us figure out was was wrong with our transmission. They were incredibly nice and helpful, but most importantly gave us a piece of mind when we were headed on the road for 4 hours. If you ever need assistance in the area, call NAPA (Brian Chang or Antonio Gutierrez). They are the best!

Albert Han

when i bring my car here i know i get a straight upfront price. they dont try to pressure you for any unnecessary add on services and only recommend what your car needs. they are very detailed and knowledable with whats best for your car and always willing to work with the budget you have. i have never had any suprises when i come pick up my car like i do with all these other places. nobody likes taking their cars in for service but this place truly makes it as painless and easy as possible ! dont waste your time going somewhere else and wasting your hard earned money

Vicki Schafer

We have just moved to the area and I was in need of an oil change. I had read many reviews of other establishments that really scared me off. The reviews I read for Full Line Auto Care sounded good so I gave them a try and I can assure you, they will be our choice for all our car needs. The waiting area is bright and clean; the gentleman that waited on me was polite. They took my car at my appointed time and the work was completed in less than 30 minutes. The other big positive for me was they did not try to push any of their other services. I will go back.

David Yi

Ive known John for several years and have taken my car to his Dads shop in Norcross on numerous occasions. John has not tried to sell me a part or service I did not need, and made good recommendations with long-term planning in mind. I find John to be knowledgeable and honest, as he prefers to keep me happy as a long term customer. Keep up the hard work and good luck with your new business!

Quaterria Brown

If you need any repair work done on your car, this is the place to go! The customer service is excellent and they will have your car ready in a timely manner! John always shows excellent customer service and is able to answer any questions that I may have. I high recommend this place !!

Ballewcowpan b

Went in for a minor repair that they did not even do right the first time and this time they broke my window regulator and could not replace it because they did not have the part. I now have to go back in on Saturday and spend more time with this issue. Will never use them again.

Becca Celano

John is a great person to do business with. He is fair and honest. He always explains, in detail, what he has done in the way of repairs, going so far as to draw a diagram when explaining. VERY helpful for someone who knows very little about mechanics.

Torrie Root

John was very helpful and knowledgeable about the repairs needed on my car. Gave me honest advice, and help me prioritize the repairs needed. I will be back soon to have the repairs completed. Thanks for being so helpful!