Tires Plus

3225 Sardis Church Rd, Buford, GA 30519, USA

Address:	3225 Sardis Church Rd, Buford, GA 30519, USA
Phone:	+1 770-884-7032
Site:	local.tiresplus.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM 9AM–4PM

Location

Photos 7

Reviews 5

Vincent Brown

You can if you wish take your chances with these folk. I had two older cars, and in fairness, have to say that they always fixed what went wrong with them and with acceptable customer service. So, back in Sept 2013 when my wifes Nissan Altima developed what appeared to be a transmission problem, I had no hesitation in entrusting the repairs to these folk. I very carefully explained that the symptom experienced was that while driving along, the transmission would disengage itself, engine rpm would increase while the car coasted to a stop at the side of the road ! Well, Tires Plus subcontracted the repair to a national franchise of so called "Transmission Specialists" A week later the car was returned to me after Id paid a substantial sum for a complete transmission rebuild and solenoid pack replacement. Youd think that with an expensive transmission rebuild, things would be OK with the car ? Wrong ! literally a few days later the car broke down again with the exact same transmission problem ! Tires Plus had the decency to arrange a tow back to their shop, a transmission redo was done and again I thought the car was fixed. Wrong ! Cut a long, painful story short between then and May 2014 the car broke down three more times with the SAME problem, towed at my expense to the Transmission Specialists, where it would sit for weeks. After the second breakdown, I was unceremoniously cut loose by Tires Plus..told it was no longer their responsibility and I MUST deal directly with the Transmission Specialists for any resolution of the problem. Eventually, in May 2014, the car was returned to me with a no charge invoice that said "Vehicle speed sensor replaced". "Finally Fixed" they claimed !! Yes, the car drives OK now..just like it did between previous breakdowns and subsequent fixes. Needless to say, I dont drive that car any further than I can comfortably walk back home. Bottom line is that both Tires Plus and the national franchise transmission specialists grossly misdiagnosed the problem, charged a huge sum of money for a "rebuilt transmission" and left me with a car I drive only with fear of it breaking down yet again. Having lost all confidence in this company (not to mention the "national franchise transmission specialists") I can no longer recommend them, and will not use their services again. I wrote at length to the management of Tires Plus about this all, but I am obviously beneath the dignity or courtesy of a reply.

Kyle Jarrard

GO SOMEWHERE ELSE!!!I made an appointment yesterday to purchase 4 new tires for my car. On the way to the store this morning, I received a phone call from a lady who works there saying that they have to order the tires and that since they are an independent franchise of TiresPlus, the price may be different than I was quoted online (which it was, but not by much); she said $114 each out the door. ANYWAY, she said the tires would be in the store in ONE hour.1.5 hours goes by and I pull into the store. I approach the man behind the counter and ask about my order. He looks in the system and says the tires havent even been ordered for some reason. He then asked who I talked to and I told him "some lady, I cant remember her name" He then offered to look up the tires and get me a quote. I showed him a coupon I had for "Buy 3 tires and get the 4th one free". I then told him that she quoted me $114 each over the phone this morning.The guy behind the counter said thats not correct and that if the store called me, then it wasnt them and that Im at the wrong location. I assured him I was at the correct location since the address I was standing at was the one I submitted an appointment with the night before. He then said "if you received a call from the store, it wasnt us." I was getting angry and then read the phone number off to him that called me earlier today. He said "Thats not our number, I dont know who that is, but its not here". Frustrated, I dialed the number and LOW AND BEHOLD the phone started ringing behind the counter! I stared at him and he wouldnt pick it up till I said something about it. After all this had ended he gave me a quote...he said the price is different per tire when I use the "buy 3 get one free" deal than it is if I just buy them straight...and it ended up costing more...so I took my coupon and went to the TiresPlus in BOGART, GA instead! Where not only was I given the deal on my voucher, but I was also given an additional 25% off AND I was treated with respect! TAKE YOUR BUSINESS ELSEWHERE!!!

allison hungate

I dont want to even give 1 star. I had to go get a new tire because mine went flat and they were the closest to me. They got me in quick, but it was time for an oil change so I thought Id let them do it. I normally go to another, which I have gone to for almost 10 years. When they were finished, they let me know that whoever had changed my oil last, stripped the screw or whatever they called it and I would sooner or later need a new oil pan. They said last place had fixed it with wire. I told them they should have called me back to see it when they noticed it instead of waiting til the fixed it. Ive never had anything like that happen with the other company, so I felt it was a little sketchy. Once home, my car began to leak oil on the driveway and it had never done that before. I will never use another company again. Especially Tires Plus. Oil change has ended up costing me $700. They couldnt even produce the wore they said the other place used to try and fix it. I also have pictures of the oil spots in my driveway and you can tell they are new. Only oil spots ever on our driveway.

K B W

I WILL NEVER GO BACK!!! I have been a customer of this location for nearly 10 years. Im not sure what has been going on there lately but I WILL NEVER GO BACK. I dropped off my car on a Friday night for an oil change. The next day, around noon, I call to check on it. They tell me "the cars done, come and get it". They never called to see if I needed anything else done to the car nor did they call when it was finished. My husband stopped by, while running errands, to pay for the service and to collect the keys. There was only one employee there and he was brand new. He refused to take cash payment b/c he didnt know how to run the register and refused to give the keys to my husband. The employee told him there was nothing he could do. My husband, then retrieved the keys from behind the counter and called me to tell me what happened. I called three times and thru three diffrerent extensions to get a person to talk to. This person told me that he "ran to the bank". They never apologized for what transpired. It was all our fault. I will be taking my business elsewhere!

Anonymous User

I wish I could given them not stars but you have to select one here. How much time does it take to change two tires? Half Day. This is what the worthless people at this place did. It wasnt even busy at the store - they just took their time. Price is not cheap and you are paying for service so I dont know how this people are able to survive with such bad service. They took the tires off the vehicle without having the new tires in stock. So I had to wait for the tires to come from warehouse. After two hours the tech just ignores you and doesnt give you an update. When asked when its gonna be done, she said in 10 minutes, which became an hour. The asked again and said in 30 minutes which became another 2 hours. The hours kept passing - This is a very pricey store with a extremely bad service - avoid TirePlus ( TireLess) at all cost.