United States Postal Service

Reviews 4

PA

Pamela Gutemuth

I have been at my current address (an apartment) for 8 months. I still get mail from the previous tenants, and the tenants before that, and the tenants before that! Why in the world do they do this when the last names of myself and my roommate are posted inside the mailbox! There is also the issue of my packages. The route I am on got a new mail carrier at the beginning of the year (1/2016) because the previous one retired. in a three week period, my roommate and I had issues with 5 packages or letters. Of these, 5 were textbooks for our graduate student work. The first was incorrectly marked in the tracking as refused by recipient, so I spent an hour and a half to find out why this happened and where it was. They did not answer the phone, so I had to physically go there, wait in line, wait for them to contact the carrier, only to find out it had been delivered to the office and I was wasting my time. The second occurred when the mail carrier marked a package as incomplete address, despite delivering another package at the same time. The address was perfectly fine, the carrier just plain screwed up. I attempted to call the local branch directly, but as no one answered, I had to call the larger USPS customer service number and have them start a case. When I finally received a call from the local branch, it was in response to the case started by their superiors, not my personal voicemail. I would normally have accepted an occasional mistake, but this occurred just 6 days after the first mistake. Then 5 days later, my roommate had a package marked as delivered to the mail box, but it was not there, nor was it in the office package room (note: the post office never fixed this issue, it was delivered to the wrong mailbox and the owner of that box got it to us). In response to this, I visited this physical post office I am reviewing, and when speaking with a supervisor, was told they could only help with packages that I had tracking numbers for, which I did not have on hand so I had to e-mail it to her. I sent this e-mail that evening and now 2 1/2 weeks later, have not received any response from the office to these issues. I also received a notice from my former employer that my W-2 that they had mailed had been returned to them marked incorrect address. This thoroughly confused them, and after confirming the address was correct, they resent it and I have now received it. There was one final package that I had been expecting on a Friday, but did not receive until the following Tuesday.

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Amanda Carman

Im not sure why this is even my post office, as theres one right down the street from me. As with other reviewers, Ive had packages "attempted" to be delivered when I was home all day, never heard a knock. Deliveries keep happening after 7, and we live in an apartment complex whose office closes at 6. One package I desperately needed, they didnt deliver and took back to their office, didnt leave a note telling me which office (there are several closer than this one), and didnt attempt the redelivery I called in (since I didnt know which post office it was in). I had to call the main USPS customer service line and trick the robot into giving me a human being to talk to in order to figure out where the package was so I could go pick it up myself. Shortly after, my roommate had his package "attempted" to be delivered, put in the post office during the middle of the week, and sent back after only 2 days instead of the standard 5 days. Now the package has disappeared; the place he ordered it from says theyve not received it yet and its been over a month. Additionally, the post office gave the excuse that our apartment office stopped accepting packages, which is a flat lie. The mail person servicing us also consistently fails to leave package slips, misdelivers mail almost constantly (I had two different peoples mail in my box today, and usually have at least one misdelivered letter a day), and doesnt deliver in a timely fashion. I received a card from New Jersey 24 days after its postmark date, received my health insurance information so late that I almost had to pay a late fee for the initial payment til I cleared it up with them, and discovered this week that I was invited to a bridal shower this week. Still havent gotten that invite, but I did get to deliver my neighbors mail today instead. I put in one official complaint and the service just got worse. The USPS needs to replace this office with staff who cares.

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Anonymous User

Reading the very harsh reviews here is the epitome of literally killing the messenger. Im a carrier at this station and the window employees are great. They do the absolute best they can with what they are given to work with on a daily basis with only a skeleton crew. They have no control over the fact of the stations under-staffing. If I can explain some of the issues addressed here: 1. The station does not have a "passport staff". There is 1 clerk who works the passport office when needed who is also in charge or running the docks, the BMEU and the accountable room. She literally runs from spot to spot when needed EVERY DAY. 2. If you call and are placed on hold for " > 10" mins. That is because if you call looking for John Does package it has to be found. Its not sitting under bright lights with a neon sign that says "Here is john does package!" 3. There are no theives at this station. Packages can and do get damaged in the delivery process. If your grandmother in california mails a package to you, it isnt automatically teleported to the Decatur post office. It goes from your grandmother, to her post office to that stations main plant, to the airport in Cali, to the airport in GA, to the main plant in GA, to this station and finally to you. Again, the station is incredibly understaffed as are all stations do to cut backs so what you are left with are personnel who are doing the work of two, and in some cases three people, working 10 to 12 hrs per day, 6 days a week and who have no control over that situation but are still required to make it work. I challenge anyone who have criticized the staff to try it and see how "cheery" their disposition is...or how long that disposition lasts.

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Nathan Jones

I honestly couldnt imagine a worst post office. They have left stuff in the rain for me before, but then on occcasion, theyll claim my house had no secure place to leave a package. They deliver late. Sometimes they mark a package like they delivered it, but then I will not get it until the next day. The delivery service is so godwaful that my gf and I have thought about moving over that alone. If you have to go and see them, brother get ready for the most insane clusterfuck youll ever see. After waiting in line for 10 minutes, they told me they couldnt give me my package. I had to go to a different line. This is the only post office I have ever been in that would not give me a package that they had failed to deliver over the counter. This other line had several unruly folks in it who had been waiting for their mail for an hour according to a few of them. Everytime wed complain, the 2 ladies at the counter, who now have nothing to do, would chastise us for being impatient. I had already waited 10 minutes to be told to do something no other post office does, and there were people there who had been waiting over an hour, but they took no responsibility and were insanely rude to us. I waited in that line for 20 minutes, and they got to me. What should have been a quick 5-10 min in and out was stretched to 45 minutes in the post office. Im a guy who in the past has taken up for the USPS. In regard to this particular branch, I wont do so anymore. They could learn from Stone Mountain, where I never have an issue when I go. Avoid this place at all possible.

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