Austin Michael Salon

Reviews 3

LO

Lois Hall

When I called to make an appointment with the girl who cut my hair earlier this year I found out she left. Therefore the receptionist said she made me an appointment for the time I asked for. When I arrived the hair stylist wasnt finished with her client. No problem. However, a lady walked in after me and asked to have her haircut but she didnt have an appointment. Within one minute (literally) she was told that another hair stylist was available. I said to the receptionist "ok, she walks in after me and gets waited on before me." The receptionist said it was not yet 10 and the girl was just finishing up. I said I wouldve liked to have been next as it didnt matter who cut my hair. But the receptionist said since I had an appointment with who she assigned me to then I needed to wait. My point was I wouldve liked to have the choice of actually being next (before the walk in) or waiting for who the receptionist made the appointment with. I said just forget it and left. As soon as I got into my car I called and left a message for the owner, Paula. Two days have passed and I have not received a phone call from the owner. Just a courtesy call wouldve been appreciated. As Clark Howard would say this is "No customer service." Regardless of whether who is wrong, it wouldve been nice to have a phone call from her. I wanted to express to her that I just wanted a choice as to wait or use the next available hair stylist. Thats all! Advice to Paula. Read AJCs Sunday paper, 11/22/15, Business Section, Biz Voice "Business Owners Should Think Like Their Customers". "Word of poor service can wreck reputation; personal touch is key." By AnnMarie van den Hunk: "Fifty-five percent of consumers have stopped a transaction or not made a purchase due to a poor service experience, according to an American Express survey. The survey suggests that business owners should think like a customer. Because while you might have the best product on the market or the nicest retail location or restaurant, if your customer service isnt the best, customers will notice........They are sharing the news of bad customer service by word or mouth-reaching more than twice as many ears as a compliment for good experience. Word of mouth can make or break you.....The goal should be to always provide the best service every time there is an interaction with customers. It can be a challenge, but it should be the mission of a business and one that every employee shares." Exactly how I would feel if I owned a business. I am sort of a customer service industry. It is just common sense to make customer service number one! If the owner doesnt feel it should be number one then the employees wont think so either. Trickle down affect! You may have the best product or service but it does an owner no good if they have lousy customer service. They need to put themselves in their customers shoes. How do they feel when they get lousy service?

JU

Jules Perry

They are sweet and friendly. Never rushing clients. They have been my mothers favorite salon for years.

NA

nancy Hollingshed

Ive always had great service here

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