Massage Envy - Windy Hill@Powers Ferry

3000 Windy Hill Rd SE Suite #192, Marietta, GA 30067, USA

Address:	3000 Windy Hill Rd SE Suite #192, Marietta, GA 30067, USA
Phone:	+1 770-955-3339
Site:	locations.massageenvy.com
Rating:	3
Working:	9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–7PM 10AM–6PM

Location

Photos 15

Reviews 17

A G

I tried to purchase a gift card online. Their processing is down and would not accept the transaction. After many interactions with their corporate office (pointing the finger at me, telling me it was user error) I became frustrated and thought perhaps one of the locations would be more helpful. They admitted that yes, another client had just walked in to their location and reported the same problem. I asked them what they were going to do and they basically shrugged their shoulders. I still have no gift card and the customer support with their corporate office wont pick up the phone or return my calls and the woman I am e-mailing with (Aliza Young) continues to tell me this is user error and denying the fact that others are having the same problem, despite the location telling me otherwise. I am utterly confused and now I need a massage, ha! Of course, Ill go else where to get one along with finding another gift for my friend. Ive spent way too long giving them multiple chances to acknowledge and fix their mistake.

Brianna Clark

I dont get massages very often. So I decided to go treat myself. It was my first time here at the Windy Hill location. Started off nice. Got in the room and ready for my massage when my masseuse forgot a tool for getting the hot stones out so she left me in the room mid massage. Finally, when I go to pay I get pretty much ambushed on why I am not getting a monthly membership. She kept at me for so long that the other receptionist and her customer looked at me. The lady at the front, I believe her name was Tamara Neal hounded me on what was holding me back on why I dont sign up for one of their deals. I literally had to head to the trash can which was by the front door in order for her to tell me goodbye. I get it, you want people to go for the membership but slow your role. This is how to lose customers. I wont be returning to any of the Massage Envy locations, sorry.

Angel Coleman

This company steals peoples money. Do not ever sign up for a membership and have to cancel due to medical issues. They keep charging your card until you get a doctors note. Once you get a doctors note to cancel they will not give you your money back. They will try to make you take any service they have available even when you originally got massage services. I hate that customer service dont matter anymore to companys that is obviously hard up. Since they have to steal peoples money. Luckily I am not less fortunate. I will consult my attorney in this matter because I disagree with them stealing my money.

Macy Smith

well all i can say this is the only Massage envy i have ever been too and i must say i love this location it is only my second time to get a massage BC i do not like to be touched but felt like i could use a massage told sunshine i do not liked to be touched and she was like i got the person for you i was like ok lets do this well i must say they took great care of me Brandon was the man for me he made me feel 100% comfy told me what he was going to do and he did his thing and it was is great thanks Brandon so please go check this place out and ASK FOR BRANDON

Anonymous User

Saw Matt for a much needed 90-minute massage today. I have had personal in-home therapy and high-end spa massages for the last 5 - 7 years. I was skeptical about going to a franchise massage place but had a gift card and decided to give it a whirl. Just as another reviewer said, Matt was thorough, knowledgeable and professional. He did some really good deep tissue and trigger point work that should others have only glanced over. Highly recommend Matt at the Windy Hill location.

Michaele Postell

Read the fine print very carefully. There are all sorts of hidden costs, and a membership here is honestly not worth the money. At the end, they overcharged me and it was extremely difficult to cancel my membership. They hounded me for money and were very loathe to refund my account after I had been charged TWICE while my account was supposedly frozen. No wonder there is such a high turnover rate for the therapists, the management is extremely hard to work with!

jacknox22

I called on Friday and was told i had a 90 minute massage with a provider. My CC was taken and the appointment was cofirmed. When i arrived i was told i was not on the schedule and i could only get a 60 minute massage. I am very dissappointed in this location. This is very poor cutomer service. They luckily had a provider that could do 60 minutes but if there was no open provider i would have wasted a whole morning because i planned around a 90 minute massage.

Chundi Venkat

Very strange. I called up and they said, 6pm slot is free. I drove down in 15 minutes, made my friend climb all the steps from their parking lot, and reached Envy at 5.50pm. The girl at reception simply said that all the slots are booked. Dont understand why they trouble customers like this...

Brenda Owens

Great staff and customer service. Manager Tori is awesome!! Massages are best in 90+ minutes, 60 will just leave you wanting more, try a membership, you will be glad for the gift of relaxation! ! Member since they opened!! 2 hours is my monthly pleasure! Enjoy :-)

Dottie Michalski

The most poorly run location I have visited. I went once a month for several years, but the past few months have been a disaster trying to schedule an appointment then they call and cancel multiple times. I never worked so hard to be a customer.

Anonymous User

AWESOME! The best massage in Atlanta, hands down. Their swedish massage is like heaven. The prices are fair, and I love the staff. Definitely check them out.

Annah Moore

Very rude customer service over the phone. She was very impatient and acted as if she didnt want to provide me with information to book an appointment.

Anonymous User

Staff is good but the fact you cant transfer a massage with a membership makes this 3 stars.

brad waites

If u decide you need to cancel your membership, you may want to hire a lawyer

kim

Good massages. Traffic is bad sometimes.

Erik Baumann

Great Massages here

Susan Oglesby

Best therapists