Evene Day Spa

300 Village Green Cir SE #108, Smyrna, GA 30080, USA

Address:	300 Village Green Cir SE #108, Smyrna, GA 30080, USA
Phone:	+1 770-437-1133
Site:	evenedayspa.com
Rating:	4.1
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 39

Reviews 5

Ashley Stevenson

Well Id like to start by saying this is the first review I have ever written. Its never been my thing to go on the internet and bash a business or waste time out of my day to do so. But this was probably the most fraudulent place I have ever been to. I bought a Groupon for 75$ to get a couples massage for me and my boyfriend. When we arrived I wanted to show them that I had the promotion and one of the receptionist informed me that the Groupon was only good during the weekdays not on the weekend. So I inquired about the actual cost of the massage since it really was my fault for not reading the fine print. She said well "We have a deal for first timers it will be 50$ a person". Well that was okay for me..That wasnt much of a cost difference and it was his birthday. After the massages I was ready to check out and the receptionist quoted "that will be 50$ for one and 65$ for the other. I asked what happened to the two 50$ massages. She said because he got a deep tissue is was going to be a little more. Well because I have gotten massages in the past I understood they could be a little more and my boyfriend used to play football so he really needed it. Perhaps she just mis-quoted earlier? As I stood there a bright idea came to mind, I thought what if they could redeem my Groupon for 75$ today and I just pay the difference so I wont be out of double the funds (past the return period for Groupon). The receptionist got the manager and she said "Im sorry but we cannot do this". I said okay??? The receptionist quoted me again "that will be 50$ for one and 65$ for the other". This time the manager was standing there and she said no its "50$ and 85$" So at this point I have lost patience for the whole establishment. She started to explain all these reasons why and pulled out the brochure etc. I wasnt even trying to hear what was being said because I was two seconds from calling the police and reporting this place. I proceeded to pay what she asked quietly. I even left 20% tip to both of the girls since it wasnt their fault their boss was up-selling me. Long story short, I cannot get a refund for the 75$ Groupon and I cashed out with Evene. Since we had the money we supported the little mom and pop business but I wouldnt go back to that place if they gave me lifetime of massages. God Bless the owner and your business in the future. I will never sell myself short with "a deal" I prefer spending my cash at the big box businesses like Massage Envy from now on......

Josh

Unprofessional, not service oriented, low class, over-priced for low quality service, and their business model is very bad. I rarely rate businesses however I have to share my experience with the public about Evene Day Spa. First of all, their receptionist Jordan is very rude and disrespectful. The owner, not sure her name, doesnt understand anything about business and customer service. First of all, they didnt have me in their system and know that I was just there 2 months ago, then after I booked the appointment, they called back to say they needed to reschedule because they got it confused with a different day, so they are very unorganized. This was a big inconvenience considering Im very busy making appointments with my job and had to reschedule with an important client. After they called back to reschedule, before we got off the phone, II was asked for my groupon voucher number which I said I couldnt view at the time but said I will bring it to my appointment. They said no, they have to have it before I get there, and they wanted my credit card number to pay for the services I already paid for with my groupon? I gave them the option to do the right thing or they will lose a loyal and local customer and they didnt care. I cancelled the appointment and got my groupon refund, but wanted to share with world that this place is not worth your time and money. Also, when I was there the first time in January, it was the worst massage Ive ever gotten...so shame on me for coming back, but I learned my lesson.

Tash47

The facility needs some TLC!! I visited Evene Day spa for a half day pampering session(4 services). All services with the exception of the Reflexology treatment were excellent and the staff was pleasant. I arrived early in the morning & I believe that I was the first client of the day. At first glance when I arrived the facility seemed fine. But then I went to use the restroom and noticed the toilet was not thoroughly clean. The restroom was carpeted and the carpet was very dirty and stained. After my body scrub, I was escorted to the shower room, which was a separate room from the restroom. There was a stack of bath towels of different light colored shades(not all white), none were fluffy & some were stained. Like the restroom, the carpet appeared dirty. The white ceiling tiles had brown stains on them. The shower curtain was soiled and torn. In the facial room, there was a stool(leather or vinyl) that was very pealed; a total eye sore. Unlike some reviewers, I didnt have a groupon. The price I paid was comparable to market prices for similar services. The observations aforementioned are not that costly to maintain, therefore I find it unacceptable for the owner of this establishment to overlook or ignore these things that can negatively impact the experience that clients have. A day spa is an establishment were you want to feel relaxed & like royalty. Those things need to be fixed!

Erica Rodriguez

Unfortunately, I did not have a good experience here. I purchased a groupon for a 60 minute couples massage. During my husbands and my session, my husband politely asked his therapist, Bella, for more pressure. She ignored him first and then replied that this was a light pressure massage. I understand that sometimes you get what you pay for, however there is still a level of customer service I expect. I spoke up and said that the voucher simply states a 60 minute couples massage. She replied that she would show me the brochure afterwards and I said that would be fine. Afterwards, I showed her my voucher, which again said nothing regarding the type of massage or it being light pressure. The proper response would have been "Im so sorry. We are looking at two different things. Let me get a manager for you." And all would have been fine. Bella rudely said "you dont know what you are talking about." I have never in my life had someone in customer service be so rude. Things got a little heated from there and I admit that I was upset however, I am absolutely appalled by how poorly Bella responded and handled the situation. Sadat, the manager, immediately stepped in. Sadat was wonderful and completely understood why I was upset. I am sure that 9 of 10 people have a wonderful experience here, especially if they have Sadat or Nicole, however Bella was so rude that I wont be back.

Amy Long

This Spa is a complete and utter joke! I purchased a massage on GROUPON! Called in to book my appointment and they needed my credit card information, although everything was already paid for through GROUPON! and they also needed my voucher number in which they told me they couldnt find! I contacted GROUPON! Got my money back and WILL NEVER EVER RECOMMEND THIS PLACE TO ANYONE! It was a waist of time, highly inconvenient, and there is zero customer service! I asked for the Manager and was told the owner SADOT would only tell me the same thing and wasnt available! YOU ALL NEED TRAINING! THE OWNER NEEDS TO SHUT THIS PLACE DOWN OR LEARN THE IMPORTANCE OF CUSTOMER SERVICE!