Firestone Complete Auto Care

2066 Northlake Pkwy, Tucker, GA 30084, USA

Address:	2066 Northlake Pkwy, Tucker, GA 30084, USA
Phone:	+1 770-325-9701
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 15

Reviews 5

Sasha Kovacevich

Well… I used to have really great customer service here. I cant remember the names of the gentlemen that helped me the last three times that I have dedicated my service to Firestone at this particular location. Today I called and spoke to Arnold and asked if I could come in for a quick oil change and he said absolutely come on in. I told him I would be there in five minutes. Once I got there it didnt seem like there were many cars in the bays so I was really excited. I walked through the door, the door alarm chimed. I saw this large gentleman with glasses sitting at a desk in the office as I came in drinking a Coke. There were two customers in the seating area. One of the gentleman that was working on a car came to the window from the garage to the office. He alerted the gentleman sitting down that there was someone at the front desk. The man responded, "I know" and still sat there for another two minutes. When he finally decided to get up from his lunch break, or whatever break this was at 4 oclock in the afternoon, He came in and asked me if I had been helped. Im looking around thinking how could I have been helped theres no one in here to help me. I alerted him that for the last three times that I have come, they have always been wonderful about meeting the competitors price. I have shown the Sears Auto Center, Groupon for the basic oil change which is $18.99. The gentleman refused to except it and said that the other people that had excepted it in the past were wrong for doing so because it was a Groupon and not a Sears coupon. I explained that it was a sears coupon through a service and that this store has always honored it no problem. He says to me I have an oil change for 1999 I can give you. I refuse to because this is on principle. If you want my business, you need to be consistent. Three out of four people honored this competitors coupon and this guy just wanted to be a hard ass. You have lost my loyalty and the 10 miles I drive to get there. I recently had great service at Neighborhood Tire Pros & Auto in Decatur on Memorial. They were able to change a bearing on 2 hours, dropped me at home and picked me up. Go see Mitch or Steve. Tell them Sasha sent you ;) Peace out Liarstone

Ervie Brown

Man these reviews on this site is so bogus, I find it hard to believe that this Firestone Location have anything above 2 stars! More than likely the people who reviewed this store location actually work for Firestone corporate period. This is one of three Firestones, I have had the unfortunate experience of visiting and dude the technicians have no idea what they are doing there! I decided to come to Tucker Location to get my power steering system worked on and man was that a big mistake. The Techinican working on my car [Tom], had no idea how to fix my car, and they never could get the job right, I had to bring my car back perhaps 5 times before I decided that I might need to take it too a traditional mechanic show to do the trick and guess what? It worked! I think that if you keep getting on their nerves by returning and complaining about your car not being fixed properly theyll do something else to your car to mess it up. Perfect example: they purposely drained the brake fluid from car so it could damage my brake rotors. Now I do a whole lot of driving but I never known for a car to run out of brake fluid especially after you just paid for a full service inspection and etc. Management is very disrespectful and so are the sales associates. It takes them forever to fix on your car and do not bring it here on a Sunday because youll have to wait possibly 4 hours to get your car back! All their services are seriously over priced and for the shoddy repair services youll get. One can only help but feel as if they are being ripped off, I warn you to seriously stay away from this location if you know whats best for you. And also I purchased tires from Firestone all the time in the past and man these people do not live up to their tire purchase agreement. According to the manager, you must have their wheel alignment agreement in order for them to honor their tire warranty agreement also.

J Michelle

Save yourself some money and DO NOT GO HERE! They are NOT honest about things. Just went here on Thursday April 13 and asked that my front and rear brake pads be replaced. The short, bald guy with the glasses (cant remember his name) said itd be like 45 mins to an hour. He comes back after an hour and a half and says you need front and rear brake pads and rotors. I look at him real crazy and tell him I dont think thats the case especially not when theyd just replaced my front rotors a year ago by their own mistake and had to eat the cost!!!!!! He smirks and says well theyre under spec and cant be turned. He quoted me over $600 worth of work even though my front brakes were still under warranty and would require no charge!!! Refusing to be jipped, I had them take my car down from the bay and I left. Went the next morning to Goodyear and got rear and front pads replaced for $300 including tax, labor and parts!!! Goodyear said nothing was wrong with my rotors, not warped or anything and that most places like these jerks just try to sell you pads and rotors at the same time!!! In other words, just trying to get over on people. These guys at this store are straight crooks and I guess becuz Im a woman they thought I could be "had" but I know my car! Dont trust them, nothing but a bunch of liars and beaters. Take your car elsewhere unless you want to pay for things you dont need done to your car.

John Fay

Ive taken my car here twice. The first time they swore that my back tail light was fine and that the checked it - the next day I confirmed with a friend that it was in fact still out. Otherwise that visit was fine. The next time I took my car in they quoted me $1000 worth of repairs. After I got my car back, the ABS light was on. They insisted that it was like that when they got it (it wasnt) and that there was nothing wrong with my brakes because they checked. Now theres a grinding sound from my hood a week later. I guess I have to go find another place and shell out another few hundred dollars to fix whatever these guys broke and lied about. Avoid at all costs!

alija djumisic

The new manager (Arnold) and assistant manager are terrible. I have been getting my cars serviced here for the last 10 years and now will be taking my business elsewhere. The customer service is awful. I was ignored and then disrespected. The old technicians, that were great have left, and the new technicians are less knowledgable and also rude. Before the store manager was Mr. Phil and he was absolutely wonderful. Very disappointed.