Northlake Automotive Center
| Address: | 3924 Lavista Rd, Tucker, GA 30084, USA |
| Phone: | +1 770-939-6007 |
| Site: | northlakeautomotive.com |
| Rating: | 5 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed |
Location
Photos 1
Reviews 17
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Franklin Kao
As we all know, trust and communication are the two keys to a good auto shop, and this place excels in spades. The owners name is Michael, and hes been the kindest and most understanding mechanic Ive ever met. Hes also great at clearly explaining whats going on with your vehicle and what exactly needs to be done and when. The best example of the trust factor came recently when I was having starter issues. This was an off-and-on issue Ive been having for a while, where the starter would require multiple cranks before it got going. Because he knew how big of a cost replacing the starter would be, he wanted to try everything he could so that I wouldnt need to pay so much. He eventually tried replacing the relay instead...and it ended up working like a charm! On top of that, he did not charge me for the relay since he had some spares in the shop so I got my car back without paying a cent. I know I can always trust Michael with any car issue I have going forward because of this example and many others Ive had in the past. It might look like any other car shop, but Michael makes it much more!
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Syreeta Butler
Absolutely satisfied with my service! About a month ago I needed my front headlight changed I had the bulb but wasnt able to unscrew it. (Everywhere else wanted to charge me $60 and higher) Michael out of the kindness of his heart went ahead and changed it at no charge and saw my anit-freeze was low. And he topped me off and said have a good evening. Now a month later, my car kept cutting off on the way to work. I drove all the way from Douglasville trying to get to him and go to work. He immediately looked at my car and was able to tell me the problem. Michaels customer service is AMAZING!!! See just from him helping me a month ago made me want to come back to him again. So now Im paying it forward with this GREAT review.
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Sherri Beegle
They are great! Took my car to them and they diagnosed it for free. I had the check engine light come on in my car. It is telling me it needed a new Knock Sensor. I called numerous other shops and they quoted me a price to replace it. When I called Mike at Northlake, he quoted a price(lower than the other quotes). The next thing he did is why I am writing this review. He explained to me that the sensor could have went off due to bad gas or a bad reading. He offered to reset the code for free and let me drive it for a few days. If the light does not come back on, I dont need to fix anything. He is turning down $350 in business just to do the "right" thing for me. He has my business!
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Brian Andrews
Michael has provided fantastic customer service over the past year and a half I have been using him for all my automotive needs. He is always more concerned about what is best for me the customer than his bottom line and that is the reason why I will continue to use him moving forward. I have gotten my brakes replaced, purchased all 4 new tires, had my starter replaced among other things. I have a hand me down family truck that was not kept up very well and Michael does a great job of keeping me on the road.
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Chris J. Nelson
I love this place. Their prices are fair and they do honest work. Theyve fixed multiple problems with my 2005 Scion xA, including fixing a wheel bearing issue last month for $320 after a Goodyear (Bob McDonald Goodyear on East Piedmont in Marietta) told me it was a strut mount issue and a $1000 fix. The problem has been fixed and Northlake Automotive is to thank. Its a bit of a trip for me (30-40 minutes from Marietta to Tucker) but its worth it because they are trustworthy.
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Ivan Patrick
When it comes to auto mechanics, its always about finding someone trustworthy. Ive been coming to Michael with my vehicle for a little over a year now, and hes always been 100% transparent with me, never giving me any reason to not trust him. On top of trustworthy, hes an all-around great guy! I recommend him to all my friends and will continue bringing my vehicles to him as long as hes around!
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Patrick Hackett
Did my brakes really fast and well, I thought it was my front, they realized it was my rear only, couldve easily got me to do unnecessary extra work but they were honest, saved me money, and were nice. Also called me the following week just to make sure everything was working great. I can see why they have the best reviews in the area. I will go back, highly recommend.
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Aristides Passas
The reviews speak for themselves and believe the hype! I used to take my car to the dealership but these guys will always beat the price and do anything to make you feel as though youre part of the family. They do their best to keep your business. Everything the people are saying about them is in fact true.
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James Calder
Great guys! My girlfriend and I are driving cross country and noticed a strange rattling noise on our van. After a close inspection Michael and his guys found a lose clamp and topped off our fluids. Very honest and thorough. Would definitely recommend and use again if we lived around here.
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Corey Ray
Michael was a huge help. Just from our initial conversation, I knew I could trust him. He ended up saving me from a major repair cost and returning my vehicle promptly. I will take my truck back here from now on and will recommend them wholeheartedly to anyone.
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brendan carnes
Had to get my compressor replaced. While they had all the parts off, they identified three belts that I wouldve had to replace soon as well. Saved me a bunch in labor and STILL came in under what they quoted me. Ill definitely be using them from now on.
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Tori Andrews
Ever since Michael has taken over, I wont go anywhere else. It means so much to me to have someone I can trust and recommend to my friends. The team at Northlake Auto is honest, reliable, friendly and trustworthy. They really go above and beyond here!!!
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Tammy Kuenster
Michael and Mickey: Thank you for helping repair nieces car today. We will gladly recommend you as a friendly, honest and reliable repair location. You certainly took the stress out of the situation! Regards from the Minnesota visitors!
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Felipe Figueroa
Everything they good ppl. They really worrie about customers and their cars. Really appreciate what they did for me. Dont need no reply Papi. This is from my heart. Best auto mechanics ever. Good luck n God bless you all!!! For real...
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Barney Atwater
Visit these friendly folks, The MacDowells. I was looking for a full synthetic oil change late one afternoon this month, and they got me in and out in 30 minutes at a price less than the shop next door. Ill be back.
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Jacob Benoit
Very friendly and helpful staff, ran a diagnostics for me and when nothing came up, didnt try and charge me for a fix I wouldnt need. Stop by and visit if you need your car checked out!
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Larry Charles
GREAT service! This family Team really treats their Customers GREAT! Brought a problem to them and they FOUND a solution at a reasonable cost! Michael, Thank You!