Bolingbrook-McCauley Funeral Chapel & Crematorium

530 W Boughton Rd, Bolingbrook, IL 60440, USA

Address:	530 W Boughton Rd, Bolingbrook, IL 60440, USA
Phone:	+1 630-759-1212
Site:	mccauleyfuneralchapel.com
Rating:	3.1

Location

Photos 2

Reviews 7

Anonymous User

I went to these people a few months before my mother died, and arranged for a funeral. I was told there would be no additional charges. When my mom passed a short time later, they said there were a few additional costs, and I agreed to them. On the day of the burial, we were told nothing could proceed until the additional charges were paid, The charges were a couple of thousand dollars more than they had told us. The guy with whom we had dealt before was "unavailable" to help resolve any of the charges they had piled on,. We really had no alternative but to pay, unless we wanted to come off like a bunch of misers who would hold up their mothers funeral over money. The person in charge was perfunctory and callous in the way they handled things. I might have accepted services that came off as formal or even business-like, but they spoke like they were reciting the legal copy for a used car commercial. They were even badly dressed in ill-fitting clothes to add to the already poor atmosphere. I am giving them one-star because this program doesnt allow me to give less.

Paula Potter

The details and "mechanics" of the service were coordinated as they should be,and they have a beautiful facility, but I felt that they were inattentive and lacked the interpersonal skills to interact with and support a grieving family during the planning and the services. I did not see a "service attitude." Most disturbing was the lowering of the coffin into the grave by the gravediggers while the family was still seated and assembled in the tent at the cemetery. According to personnel there, it is part of the graveside service and is done at "90 percent of our funerals." The family was greatly disturbed by this practice as we were not expecting it nor were we informed of it or given a choice when planning the service. I saw this as another example of being somewhat "impersonal" and mechanical in their work. I understand that this is an everyday occurrence to them, but not to a grieving family. People dont care how much you know unless they first know how much you care.

Annabelle Thompson

Overall I am happy with how everything went with my fathers funeral. Megan was very attentive and responsive to emails. Very professional. The only two things I wasnt happy with was when we got to the wake, we werent able to go in until all family arrived. I didnt know that prior. I was planning to come in to help set up. I was happy with how they set everything up though. Also I wish there would have been some discussion or direction on the funeral procession. I feel they made an assumption everyone would know how to handle driving in the procession, and we ended up with two cars in an accident. Not the homes fault of course but a refresher may have been helpful. I do want to thank the entire staff for their professionalism and guidance through this diffficult process. I know my mom was very happy with all the service. I would give them five stars for professionalism, but overall 4 stars because there were a few missteps in communication.

Asia Wideman

I entrusted this company with my sons funeral arrangements. The unprofessionalism this company showed was ridiculous. This funeral home was given my life insurance information before they even picked up my sons body. Then 3 days before his funeral I received a call from the funeral home stating that they were not going to take my insurance and I had 2 days to come up with $10,000 or the funeral would not go on. Long story what it boiled down to was THEY DID NOT WANT TO WAIT FOR MY INSURANCE COMPANY TO PAY OUT. REAL SYMPATHY FOR A MOTHER THAT ONLY HAD 1 INSURANCE POLICY, NO MONEY, and SON WAS HIT AND KILLED BY A HIT AND RUN DRIVER.WE CAME UP WITH THE MONEY AND WHEN WE GOT TO THE FUNERAL WE COULD NOT GO NEAR MY SON BECAUSE HE HAD AN ODOR AND HE WAS DISCOLORED ABOUT 10 SHADES DARKER THAN HE WAS 3 DAYS BEFORE. IF YOU EVER THOUGHT ABOUT USING THIS COMPANY RUN FAST.

Anonymous User

The staff at Bolingbrook-McCauley Funeral Chapel have taken great care of several family members over the years. Their facilities are top notch and the staff is always at arms length to help with anything we need. Their on-site crematory gives my family peace of mind knowing that my loved ones remains are handled properly. I highly recommend!

Carmen Salerno

Good Funeral home

Mike Meyers

Nice Chapel