A-1 Suburban Total Security

245 W Dundee Rd, Buffalo Grove, IL 60089, USA

Address:	245 W Dundee Rd, Buffalo Grove, IL 60089, USA
Phone:	+1 847-541-8500
Site:	a1locksmithbuffalogroveil.com
Rating:	2.9
Working:	8AM–5:15PM 8AM–5:15PM 8AM–5:15PM 8AM–5:15PM 8AM–5:15PM 8AM–12PM Closed

Location

Photos 19

Reviews 9

Mike Jimenez

Liars and crooked business people. Took Ron, the owner, almost a whole week to re key my home locks. He lost a piece to the top bolt and had to run home to get a new one but never returned that day, as promised. Our house door lock had an empty hole in it this entire time. Never heard back from him for 4 days until I called, to which he said he called several times and stopped by. No note left and no record of him calling me both on my caller IDs or even my cell phone records. Promised to come the next day but failed to make that appointment. Finally came 6 days later and charged me $120, full price. When we asked for some sort of discount, his response was "absolutely not". We could have bought an entirely new lock set at Home Depot or some other big box retailer for a fraction of the cost but we chose to support a local small business. What a mistake that was, in this instance. Consumer BEWARE of Ron and this business. They lie, deliver terrible service and deliver even worse costumer service. We called Square Credit Card Payment Services and logged a poor review with them, as well, and we will log poor reviews of them anywhere we can to protect others from falling victim to them, the way we did. What a terrible experience and how sad it is to run a business this way. Find another locksmith!CONSUMER BEWARE!

Jason Kopp

Well to start.... the lady who runs this place smells horribly of alcohol! Made a key for me and was the wrong key! Didnt work at all! While paying she states that if it doesnt work then will refund my money minus the cost of the key which was fine by me.... but when i returned 15mins later and explained that this is the wrong key blank and doesnt work. She instantly forgot that she stated she would refund my money.... long story short they basically stole my money and didnt refund a damn pennie!!! Probably using my money for more booze..... dont worry a couple false calls will at least make your company lose out on the money you stole from!

David K.

Jason and his team did a fantastic job with my emergency while I was in town visiting my family. While eating at Portillos, we realized that my cousin left his keys in his car and had ultimately locked us out. We looked up the closest locksmith in the area and we were extremely pleased that A-1 Suburban Total Security was at the top of the list. They were very friendly and helped us immediately. I would highly recommend them to friends and family who find themselves needing a top rated locksmith! Thanks again!

Anna Levenshteyn

The installer was late and lied. I had lock to use as replacement and he said that it was a wrong size, charged me $70 for the new lock. The lock I had was just fine as it turns out, it was an adjustable lock and he didnt use it, charged me lots for his. For $70 you can get a much better programmable lock. If company representatives lie and misinform you just because you are in an unfortunate situation, this is not a good business. Pick another locksmith.

Erik Trujillo

For my old rx8 flip key key fob, they were the only ones that were able to cut my key! at a very reasonable price too! great service overall, will go back here for all my key needs.

Andrew Parenti

I love working with the team over at A-1! they are honest, trustworthy, and very professional. Id recommend working with them any time that you have security issues.

Atlantic Inc.

Looked at my door. Promised to call back with an estimate price. Never heard of him again.

Lisa R

Great family business. They are fast and know what theyre doing.

Arthur R

Got several keys from them, they have done a decent job