Pop-A-Lock Locksmith Mobile

Address:	3768 Moffett Rd, Mobile, AL 36618, USA
Phone:	+1 251-633-8474
Site:	popalock.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 65

Reviews 14

Melissa Spann

Two weeks ago I called popalock. Charlie responded within the hour. He had to create a key for the car but first had to get into the car. On the first attempt to get into my car he accidently cracked my passengers side window. He assured me they would take care of it. "Oh yeah we garentee no damage." Ill order the window and give you a call". Then something went wrong on the first try the key didnt work. It took a really long time to get the second key made and it didnt really work well. Charlie said that when I came to have the window fixed he would make me a better key. He drained the battery in the process and had to jump the car off. I was very patient with all of this and none of it would necessitate a complaint EXCEPT that, he didnt call and when I called to inquire about the window I was told that it had been sent back. I was then told that it had been re ordered and would be in Monday. Charlie said he would call -he didnt I did-no window. Same thing for three days. Im now waiting to see if Charlie and popalock are going to honor thier comittmit and make this right or if I am just being jerked around. Tomorrow will be two weeks of different and conflicting excuses everytime I call. I have always heard good things about popalock and have been very dissapointed with Charlies inability or unwillingness to honor his word about the window. ***I have never been moved to point of having to post a negative review about something** And I will gladly post a follow up if and when my window is fixed.

Nancy Marr

I called Pop-A-Lock to fix our front door locks primarily because they had literally saved me when my grandson locked the doors in our car.. while IN the car! : The police called Pop-A-Lock and they came to my daughters home and got the car unlocked quickly. When I asked them what I owed them, they said, "We never charge when a child is in the car". So -- when I needed a locksmith, I naturally called Pop-A-Lock. Little did I know I would be fortunate enough to get Rick, a highly skilled and willing technician - who quickly determined what was wrong with both my old, difficult front door lock AND my back troublesome newer lock. He was EXCELLENT and I would recommend him to anyone. Thank you, Rick!!!

Sequayah Chaney

If I could give zero stars I would!!!!!!!!!! My insurance agency called POP A LOCK at 5pm.... they never showed up period. I did not get phone call from the technician. I called Pop A Lock THREE times and they never got in touch with the technician I waited 4 hours!!!!!! I then called my insurance agent they sent out another technician who was there in 45 minutes!!! This was uncalled for...I was stranded for 4 hours by myself... Du"ALL called got my exact location and unlocked my car within 45 minutes of my agency calling them!

Brandy Reynolds

If I could give 0 stars I would. I called at 8:23 am and was told some one would be here in 25 to 30 minutes. Well a hour passes and no call no did anyone show up. I called and was told someone would contact me, in a rude put out of their way kind of tone. Waited another 30 minutes and called again. I was told all she could do was send a message to the driver, and she couldnt tell me how much longer it would be. So I cancelled! This was some rediculously horrible customer service. I will never call this company again!!!

Discount Locksmith

On behalf of Discount Locksmith,We work in a professional enviroment with each other,We are 2 different Locksmith Companies,But in Mobile,There is a common problem with other competitors bashing the other Locksmith with negative reviews and Bogus ones at that.The positive reviews for Pop-A-Lock surely outweighs the few Bogus reviews posted here from competitors.Rest Assured that you will receive the best service available in the industry.

William Scott

There were lots of locksmiths to choose from, but Pop-A-Lock had some great reviews, and I found out why: the locksmith came when he said he would, did what I asked very quickly and professionally, and had some friendly and useful tips for this newcomer in town. Before I knew it I had all five locks re-keyed, felt safer knowing I had the only key, and eliminated a wad of keys from my pocket. Way to go, Pop-A-Lock!!!

Stacey Daugherty Dew

Call ID 11622 I called Pop - A - Lock early on a Saturday Morning, locking my purse/money/keys inside my automobile. The lady on the other end of the said it would be up to 45 minutes before help would arrive, but they were on their way. Within 15 mins Curtis showed! Within 30 second he had my automobile UNLOCKED! Very professional, very nice - and would HIGHLY recommend this company to anyone!

Don Milligan

Great service and good communication for arrival time. They are not just for lock outs/ lost keys. One call solved my problems and got us back on the road. A horrible morning with a flat tire and my malfunctioning jack was re-set and turned into a positive experience,courtesy of Curtis and the team at Pop-a-lock Mobile. It feels good to see something work as advertised in this day and age.

Ben Marcel

Called for service at 8:02pm. Left name and number to be called back at. Called at 8:39pm and asked for an update. Person that answered the call said Ricky had just picked up my request and would call me soon. Never heard from him. Called another company for service and confirmed a time of arrival within minutes, and arrived on time and taken care of.

Nathalie Valley

Bobby T arrived within less than one hour. He called when he received the request from my insurance company to confirm the address. He called again just prior to arriving. He was polite and fixed our problem rapidly. I really appreciated his help and attitude. He also gave us advice about what kind of battery to purchase for our vehicle.

Vallon Holley

Ricky came into my place of business this morning to re-key a lock. He was here on time and got the job done in just a few minutes. Ricky did such a great job and was very accommodating that I will definitely recommend him and Pop-A-Lock to people that need a locksmith. Thanks for doing a great job, and doing it promptly!

Heather Marshall

I got a flat tire, and called my insurance to get road side service. The original person that was sent to me got caught up with something and I had to wait a little longer, but I was at my friends house so it wasnt so bad waiting. John C finally came and put my spare tire on for me. He was very helpful and friendly.

Ruby Tadlock

Ricky was very nice and helpful. He did a good job putting a deadbolt lock on my back door. He also keyed my front door to match the back so I wouldnt have so many keys. He arrived at the time he said he would and did the work in good time. I was very happy with his work. I will use this company again

T H

Rickey showed up earlier than expected for my issue which was a good start. He explained the initial cost over the phone but after investigating my issue and troubleshooting, he suggested another option to prevent future problems. He was courteous and professional and his workmanship was great.