Roof Doctors

Reviews 3

CH

Christopher Bray

The short version is that we asked Roof Doctors to evaluate the roof of a house we were looking to buy, and they gave us misleading information. We made a major financial decision based on this information. Randy did not give us the full story on the condition of the roof. Even one of his own employees told us there were problems with the roof, but of course this was after we had already bought the house. Starting at the beginning... The home inspector called out a damaged shingle on the east slope of the roof and recommended that we have a qualified roofing contractor evaluate the roof. Our realtor recommended having Roof Doctors look at the roof since they had previously done work on the west slope of the roof. Randy, the owner, was the one that evaluated our roof. He told the the realtor that there was nothing wrong with the roof and that there was nothing that needed repairs. I called Randy to ask him about this evaluation, because it conflicted with what the inspector told me. Randy assured me that he went up on the roof and that there were no problems. After I bought the house, I noticed a slipped shingle on the roof. I called Roof Doctors to come back out and look at the roof again. This took several phone calls to make happen. Randy sent one of his employees this time. His employee gave me a very different report of the condition of my roof. He only went up on the ladder in one place (the rear slope over the garage). He did not walk the entire roof. From that one place he said he could see several slipped shingles. He said that the shingles he could reach were not installed properly. They were nailed too high (above the double thick part of the shingle). This means that there is only one row of nails through each shingle and that they are closer to the top edge and through the thinner part of the shingle. This makes it easier for wind to get under and lift up the shingles. And it makes the shingles more likely to slip. He also said that this poor installation could lead to the top part of the shingle separating from the bottom of the shingle, but he did not see that happening from where he was. I told the employee that I was not happy with the situation and that he should report back to Randy with his findings. A few days later he called me back and told me that Randy stood by his original assessment of the roof. I asked the employee to have Randy personally contact me regarding this issue. Randy did not call me back. We then had two other roofing companies walk the roof. They both gave us bad news. There are slipped shingles on both the north and south rear slopes. They both told us about the poorly installed shingles which appear to be everywhere on the rear slopes. One of them told us that he found shingles with only two nails in them. And some nails had blown through the shingles. Both roofing companies recommend repairs. Randy finally replied to one of my emails and said that he still stood by his original evaluation of the roof. Randy should have given me the full story about the condition of my roof when he first looked at it. He made no offer to help me out with the repairs that the roof needed. I did not want to wait for the roof to start leaking before fixing the problem so I had a different roofing company come out and fix the slipped shingles. I will have to have them come out once or twice a year to check on them, until I can get the roof redone.

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Sue Ellen Hinkle

I was referred to Roof Doctors by a friend and now I know why. The owner and staff are so professional but great people! They did such a wonderful job and the job went so smoothly. I can see why they have an A+ rating w the Bbb.

MI

Michele Zormeier

I had such a great experience from Roof Doctors. They were extremely professional and provided an A+ quality job! Would refer in a heartbeat

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