Lindholm Roofing

3588 N Milwaukee Ave, Chicago, IL 60641, USA

Address:	3588 N Milwaukee Ave, Chicago, IL 60641, USA
Phone:	+1 773-283-7675
Site:	lindholmroofing.com
Rating:	3.7
Working:	6:30AM–5PM 6:30AM–5PM 6:30AM–5PM 6:30AM–5PM 6:30AM–5PM 7–11AM Closed

Location

Photos 51

Reviews 4

Ro Ho

Lindholm was hired to install garage gutters, gutter guards, and to replace three roof vent pipes. We were told the work would begin Apr 4. Apr 4 came and went; no call, no show. On Apr 5, I was emailed an invoice for the work that hadn’t even been started yet. Shortly thereafter, I received a call from the crew that they would be there Apr 6 instead. The crew (of one, it turns out) came Apr 6 and installed most of the gutters on the garage, but did not complete the work. He said he’d be back on Apr 7. On Apr 7, he called and let me know that he would be there Apr 10 instead. He came Apr 10 and finished the gutters on the garage, and said he’d be back on Apr 11 to finish the work on the house. The work order he had indicated that two roof vents would be replaced, but I told him all three were to be replaced. Two guys came Apr 11 to finish the gutter guards on the house and replace the vent pipes, and to do a bit of fixing on the gutters on the garage, which were dripping underneath from the previous day’s rain. When they left, we asked them specifically if all three vent pipes were replaced and we were told that they were. We could see that the third pipe had not been touched, and the other two looked terrible, twisted, bulging, and wrinkled. The crew of two returned Apr 26 to fix the work that was poorly done. We were gone when they left, but we asked beforehand if the third vent pipe would be replaced, and we were told that it would be. The next day we could clearly see, again, that the third pipe was untouched. On May 2, the office emailed a new invoice with late fee because we had not paid. I told the office wed been lied to about the work being done and asked for pictures to prove that all the work was done. On May 4, the crew came out and finally replaced the third vent pipe, and on May 10, we were emailed pictures of the work. About a week after the work was finally completed, we noticed a bird nest in the gutter guards, even though we were told there were covers to fit over the ends. Lindholm called to see if I received the pictures, and I explained the new problem. After a few more days, the initial project manager himself came out and discovered that gaps were left at the ends of the gutters, large enough for birds to enter and nest. On the south side of the house, we discovered that the gutter guards had not even been installed on the complete length of the gutter; about one-fifth of the gutter had been left undone. Even though we were sent pictures of the work, this segment of the gutter was strategically left out of the shot so that we would be deceived into thinking the work was complete. The project manager did complete the work, and we were extremely pleased with his professionalism and the quality and efficiency of his work. He also did confirm that the other work on the work order was performed; since we had never received a complete set of pictures that we had requested of the work, we still had no idea what had been done. The work never got completed by the crew, and we were deceived twice by them and sent deceptive pictures hiding the incomplete work. The crew left debris in our yard for us to clean up, and they left tools at the site, a drill that we found in our yard and were able to return to them before they left and a caulking gun left hanging from our neighbor’s gutter that we did not discover until the day the project manager came out. We could never recommend Lindholm to anyone for any work. Lindholm’s estimate was higher than any others we got, but we hired them because we thought we were getting their 70 years of family-run business experience that is advertised on the radio. We did not. We suggest that the reader of this review would save time, money, and headache if they just contacted one of Lindholm’s competitors.

JJ Peterson

I used Lindholm Roofing to install a new roof and rebuild my chimney. I was having leaks in my living room and could not figure out where it was coming from. I hear Lindholms commercials on the radio and decided to give them a call. One of their project managers called and came out to meet with me promptly. He came in my house and immediately knew the leak was coming from my chimney. He even asked to look in my attic and found out I needed to fix the ventilation. The work was scheduled for a Wednesday, but it was over 100 degrees outside so they called and said it would be rescheduled for the next workable day. I was happy that the company valued the safety of their roofers and did not want to put someone in danger by working in the intense heat. The crew came out and did the entire roof in one day. The following morning one of their masonry men rebuilt the chimney. After the job was complete, the project manager called to ask if I had any questions about the work. Overall I believe Lindholm Roofing has excellent customer service and workmanship. I would definitely recommend them to someone in the future.

Alex Rosenblum

I had an appointment scheduled for 1PM today to get an estimate for a roof repair. The gentleman (I will omit his last name and just call him "chuck") who was doing the estimate was early (arrived around 1215), and then insisted on calling me every 15 minutes to ask where I was, even though the appointment wasnt for almost another hour. When I arrived he berated me for not dropping all my other appointments and rushing over the second he arrived, and continued to act derogatorily for the entire estimate (insulting my intelligence, insisting that everyone but him was an idiot or incorrect), as if his time is somehow more valuable than anyone elses, and as if he was doing me a favor by being there. After he inspected the roof and we were conversing about the plan to fix it, mid conversation he inquired as to the budget for the project. Seemingly unsatisfied with my answer, he just got into his car and drove away. No warning, no "goodbye", nothing. Just turned around and walked away, snubbing me mid sentence. Completely disrespectful.

Rachel Ganbarg

Had them come out for an estimate, which they did promptly. Estimate was fair, so we decided to proceed with them. However when I reached out for scheduling, was told 10-12 days depending on weather. I was ok with that as I understand the need for good weather. After 10 days, all of which were great weather I contacted them again for an update on when they would be out. I received no response back from them. I reached back out 2 weeks later and still no response. They are quick to get out to your house, but if the job isnt big enough or they cant up-sell (which they tried to do at time of estimate) they apparently dont want the business. They had a good reputation in my neighborhood, but after their inability to return a call or even send an email, I would not use them or recommend them to any of my neighbors. For someone who has been in business this long, you would expect their customer service to at least be adequate, but non-existent was a shock.