US Post Office
| Address: | 920 Curtiss St, Downers Grove, IL 60515, USA |
| Phone: | +1 630-969-2001 |
| Site: | usps.com |
| Rating: | 2.8 |
| Working: | 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–3PM Closed |
Location
Photos 1
Reviews 18
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Dan Galvan
Weve lived in Downers for over 40 years and we love our Downers Grove post office. However, weve had nothing but issues with our mail recently. We put a stop on our mail delievery for a period of time and they kept delivering. This isnt the first time. After three visits to the post office and speaking to a long time employee/supervisor, I was assured that the mail would be stopped. That didnt happen and they even gave me a form that it was verified. I came home the other day and the mail was blown all over the yard, wet. I was able to speak with the mailman (which we love) the next day and he explained that he had a cancelation on the "stop delivery"...which didnt happen? He was going to notify the post office right away which we appreciate. Its not that it a very big deal, however when I ask for something and they approve, I expect them to follow thru just as if I was asked to do something. Come on guys, lm not looking for a person to get in trouble or some type of compensation "free mail"...lets just get this fixed...please. Thank you very much.
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Anonymous User
I like my post office. The clerks are nice, COMPETENT and the service is reasonably good. However, a LOT of people use this post office, which means the lines can get long. No one likes waiting in line. If possible, go during midmorning if you need a clerk. During busy times, skip the line and use the automated console, for which there is almost never a queue. The customer area of this post office is split into two halves. This can be confusing for the uninitiated. To see a clerk, go left; to use the automatic console, go right. If you change your mind there is a door in the middle.
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Anonymous User
Elderly gentleman had His outgoing mail delivered back to his home. Mgr told him his outgoing zip code was written too high. After he left the mgr and employee were making fun of him. I was next. When sending mail I just put my return address in the upper left corner. Counter person told me they couldnt deliver without my name.(regular mail) incompetent and rude at best. Mgr likes to annoy people by whistling. I hope this po closes.
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kate v
Post office is ok, but postal worker in my neighborhood is TERRIBLE. She hardly shows up, and when she does I can hear her rap music from down the block and shes usually yelling on her earpiece when shes at my mailbox-which is right by my front window. She doesnt pick up mail to go out either. Who picks these ppl to work there?!!? Forget the quotas and hire decent respectable ppl who need jobs.
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Patricia Chmela
I ebay so I use USPS a lot. This location has difficulty scanning their parcels and now has even lost one causing me loads of trouble. DO NOT USE THIS LOCATION if you are tracking your parcel as they dont scan it in - causing lots of confusion. Staff has a list of excuses but I still dont have my package.
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Lucy Keas
I have called them twice in the past month for help with disputes on deliveries and both men that answered the phone were super helpful. All the postmen on this particular route are very friendly. I know they get a bad rap but when I need help-they are always kind.
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Melly Curphy
I love this post office! They are super friendly. Except the manager lady, she probably should not be working with the public. She even showed up in her car to holler at a postal employee in front of my own house. Not good.
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Justyna Boeger
Horrible customer service, Lied to me about delivery, never delivered items. MGR was rude and incompetent and disrespectful. Wish I could report this behavior -_- shame on them. He doesnt deserve a job there
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Roy Brown
I just called downers grove post office phone rang 15 times. Lady who answered told me her systems were down, call back in 1/2 hour and hung up. Is this proper customer service?
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Brenda Deubel
Check sent out in the mail never delivered, some excuse about the machines. This causes me money not them will stop using the post office and pay online it works better.
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Stephanie Palubicki
I love this post office! Great staff, very friendly, truly helpful! Always busy around noon, but the service I have received has always been first rate!
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Dan Burgess
Earl and the other staff are friendly, knowledgeable, and helpful. Certainly no post office is perfect, but the folks in Downers Grove do a great job.
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Anonymous User
The attitude of their acting manager is horrible, no sense of customer service at all! Just wonder how they can still keep their job in this economy.
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Priya Anand
Horrible customer service and lack of communication skills! Answer for everything is "I dont know"...if you dont know then who does?!
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Anonymous User
There management is horrible they give a f#### attitude if they dont like their jobs then.quit shittt
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Douglas Lee
AVOID AT ALL COSTS, This location is terrible. The lack of customer service was appalling.
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Sandra C
2 Packages from EBAY NEVER deliver but they said they did.
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Spencer Lock
Great friendly staff here.